Status  : Solved
Start   : 2026-02-04 09:00
End     : 2026-02-04 14:00
Updated : 2026-02-04 14:00

Affected area(s): 
   Ceres, Första Långgatan, Gårda, Kjellmansgatan, Norra Ågatan, Odin, Tredje Långgatan

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   2026-02-02 11:00 – The network outage will be up to 15 minutes between 09:00-14:00 for each area.

2026-02-04 10:31 – Maintenance completed, network equipment installed. Continue to monitor.

Status  : Solved
Start   : 2026-01-28 02:53
End     : 2026-01-28 03:06
Updated : 2026-01-28 03:06

Affected area(s): 
   Olssons Park

Description: 
   Internet connection is down for all tenants in Olssons Park

Affected service(s): 
   Internet connection

Current progress report:
   The router is not responding. Technician will look into it around 8:30 with replacement parts.

2026-01-28 03:07 – The router is online again. The internet connection is restored for all tenants in Olssons Park.

Status  : Solved
Start   : 2026-01-26 15:07
End     : 2026-01-26 15:18
Updated : 2026-01-26 16:16

Affected area(s): 
   Norra Ågatan

Description: 
   Network switches restarted from a short power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2026-01-22 11:37
End     : 2026-01-22 11:46
Updated : 2026-01-22 11:46

Affected area(s): 
   Odin

Description: 
   Connection lost with network equipment. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   The network equipment restarted from a short power outage.

Status  : Solved
Start   : 2026-01-19 10:37
End     : 2026-01-19 10:46
Updated : 2026-01-22 11:11

Affected area(s): 
   Norra Ågatan

Description: 
   Unplanned restart on network equipment

Affected service(s): 
   Internet connection

Current progress report:
   The network equipment restarted from a short power outage.

Status  : Solved
Start   : 2026-01-15 08:00
End     : 2026-01-15 12:00
Updated : 2026-01-22 11:08

Affected area(s): 
   Olssons Park

Description: 
   Internet and TV outage due to fiber work

Affected service(s): 
   Internet connection, Television services

Current progress report:
   

Status  : Solved
Start   : 2026-01-12 09:00
End     : 2026-01-12 12:00
Updated : 2026-01-12 13:17

Affected area(s): 
   Brahegatan

Description: 
   Router restart

Affected service(s): 
   Internet connection

Current progress report:
   A problem to reach SGS Hemma. Reboot needed for the changes to take effect.

Maintenance completed 10:40. Connection restored.

Status  : Solved
Start   : 2026-01-07 08:00
End     : 2026-01-07 16:00
Updated : 2026-01-07 16:00

Affected area(s): 
   Olssons Park

Description: 
   Internet and TV outage due to fiber work

Affected service(s): 
   Internet connection, Television services

Current progress report:
   This maintenance has been postponed to 15 January.

Status  : Solved
Start   : 2025-12-19 09:00
End     : 2025-12-19 15:00
Updated : 2025-12-19 15:00

Affected area(s): 
   Kviberg, Östra Kålltorp, Rosendal, Sjukan

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   There will be 5 to 10 minutes network outages one or two times for each area during the maintenance.

Status  : Solved
Start   : 2025-12-12 09:00
End     : 2025-12-12 15:00
Updated : 2025-12-12 15:00

Affected area(s): 
   Opaltorget, Sven Brolids Väg

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-12-09 09:30
End     : 2025-12-09 10:30
Updated : 2025-12-09 10:30

Affected area(s): 
   Omgången

Description: 
   Maintenance work on entrance access control system

Affected service(s): 
   Internet connection

Current progress report:
   Short outage for the internet connection during the maintenance work for tenants living in building number 410, 412, 414, 416, 418, 420, 422, 424.

Status  : Solved
Start   : 2025-12-04 12:21
End     : 2025-12-04 12:25
Updated : 2025-12-05 09:08

Affected area(s): 
   Fridhemsgatan, Sven Brolids Väg

Description: 
   Short power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-12-03 05:30
End     : 2025-12-03 11:30
Updated : 2025-12-03 11:30

Affected area(s): 
   Plejaden, Smedjan

Description: 
   Firmware upgrade for mediaboxes inside the apartment

Affected service(s): 
   Internet connection

Current progress report:
   Short outage for the internet connection during the maintenance work.

Status  : Solved
Start   : 2025-11-28 06:00
End     : 2025-11-28 12:00
Updated : 2025-11-28 12:00

Affected area(s): 
   Fridhemsgatan 58, Opaltorget, Oxhagsgatan, Sven Brolids Väg

Description: 
   Firmware upgrade for mediaboxes inside the apartment

Affected service(s): 
   Internet connection

Current progress report:
   Short outage for the internet connection during the maintenance work.

Status  : Solved
Start   : 2025-11-26 06:00
End     : 2025-11-26 12:00
Updated : 2025-11-26 12:00

Affected area(s): 
   Gibraltar, Guldhedstornet, Hökegårdsgatan, Kjellmansgatan, Lilla Torp, Olssons Park, Rotary, Volrat Tham

Description: 
   Firmware upgrade for mediaboxes inside the apartment

Affected service(s): 
   Internet connection

Current progress report:
   Short outage for the internet connection during the maintenance work.

Status  : Solved
Start   : 2025-11-24 06:00
End     : 2025-11-24 12:00
Updated : 2025-11-24 12:00

Affected area(s): 
   Tillgången

Description: 
   Firmware upgrade for mediaboxes inside the apartment

Affected service(s): 
   Internet connection

Current progress report:
   Short outage for tenants living in Tillgången 601-602.

Status  : Solved
Start   : 2025-11-21 06:00
End     : 2025-11-21 12:00
Updated : 2025-11-21 12:00

Affected area(s): 
   Östra Kålltorp, Rosendal, Sjukan

Description: 
   Firmware upgrade for mediaboxes inside the apartment

Affected service(s): 
   Internet connection, Television services

Current progress report:
   The upgrade of the mediabox will not take long. The mediabox needs to restart after the upgrade so there will be a short outage.

Short outage for tenants living in Studiegången 6-7, Studiegången 13-19, Östra Kålltorp, Sjukan.

Status  : Solved
Start   : 2025-11-20 00:00
End     : 2025-11-20 06:00
Updated : 2025-11-20 06:00

Affected area(s): 
   Rosendal

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-11-06 08:34
End     : 2025-11-06 09:22
Updated : 2025-11-06 09:27

Affected area(s): 
   Studiegången

Description: 
   Internet connection down

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment down. Affecting the internet connection in Studiegången 12.

2025-11-06 08:43 – Troubleshooting in progress. 

2025-11-06 08:46 – Power is shutdown from 08:30 to 10:00. 

2025-11-06 08:57 – Changing headline from network outage to power outage.

2025-11-06 09:10 – Internet connection restored for tenants in Studiegången 12.

Status  : Solved
Start   : 2025-11-05 09:00
End     : 2025-11-05 13:00
Updated : 2025-11-05 13:00

Affected area(s): 
   Olofshöjd

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-10-30 05:00
End     : 2025-10-30 08:00
Updated : 2025-10-30 08:00

Affected area(s): 
   Första Långgatan

Description: 
   Göteborg Energi shuts down the electricity due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-10-29 14:00
End     : 2025-10-29 15:00
Updated : 2025-10-29 15:00

Affected area(s): 
   Postgatan

Description: 
   Power outage due to electrical maintenance work from Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-09-09 09:00
End     : 2025-09-09 11:00
Updated : 2025-09-09 11:00

Affected area(s): 
   Studiegången

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Göteborg Energi have announced a power outage.

Status  : Solved
Start   : 2025-09-05 07:00
End     : 2025-09-05 17:00
Updated : 2025-09-05 17:00

Affected area(s): 
   Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan

Description: 
   Network disturbances due to fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-08-14 08:30
End     : 2025-08-14 12:00
Updated : 2025-08-14 12:00

Affected area(s): 
   Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan

Description: 
   Moving routers to a new server room. There will be a total outage of about 20 minutes.

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-08-05 10:00
End     : 2025-08-05 11:00
Updated : 2025-08-05 11:00

Affected area(s): 
   Första Långgatan

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-07-18 21:30
End     : 2025-07-18 21:54
Updated : 2025-07-18 22:00

Affected area(s): 
   Guldhedstornet, Husaren, Kronhusgatan, Kviberg, Medicinareberget, Ostkupan, Rotary, Viktor Rydberg, Volrat Tham

Description: 
   Major power outage in Gothenburg

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-07-11 10:00
End     : 2025-07-11 11:00
Updated : 2025-07-11 11:00

Affected area(s): 
   Uppstigen

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection will stop working for building number 127, 129, 131, 133, 135 in Uppstigen during the electrical maintenance work.

Status  : Solved
Start   : 2025-07-02 09:00
End     : 2025-07-02 16:00
Updated : 2025-07-02 16:00

Affected area(s): 
   Lindholmsallén

Description: 
   Equipment upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-06-25 06:00
End     : 2025-06-25 09:43
Updated : 2025-06-25 09:44

Affected area(s): 
   Andra Långgatan, Birger Jarl, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Fridhemsgatan, Gårda, Gibraltar, Guldhedstornet, Helmutsrogatan, Högsbogatan, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olofshöjd, Olssons Park, Opaltorget, Ostkupan, Oxhagsgatan, Prickskyttestigen, Rotary, Storgatan, Sven Brolids Väg, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Network equipment software upgrade. Expected 10~20 minutes downtime

Affected service(s): 
   Internet connection

Current progress report:
   Parts of Olofshöjd have no Internet connection after the maintenance work 2025-06-25 06:00 to 2025-06-25 09:00.

2025-06-25 09:24 – Technician is on their way to Olofshöjd to restore the internet connection.

2025-06-25 09:44 – Internet connection restored in Olofshöjd.

Status  : Solved
Start   : 2025-06-24 06:00
End     : 2025-06-24 09:00
Updated : 2025-06-24 09:00

Affected area(s): 
   Ekbacka, Husaren, Kaserntorget, Kronhusgatan, Kviberg, Lindholmsallén, Nya Varvet, Östra Kålltorp, Plejaden, Postgatan, Rosendal, Selma, Sjukan, Smedjan

Description: 
   Network equipment software upgrade. Expected 10~20 minutes downtime

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-06-18 11:23
End     : 2025-06-18 11:45
Updated : 2025-06-18 11:45

Affected area(s): 
   Plejaden

Description: 
   Power Outage

Affected service(s): 
   Internet connection

Current progress report:
   11:35 - Power outage reported by Göteborg Energi
https://www.goteborgenergi.se/kundservice/avbrott/aktuella

11:40 - Power restored

Status  : Solved
Start   : 2025-06-09 11:42
End     : 2025-06-09 15:23
Updated : 2025-06-09 15:40

Affected area(s): 
   Hökegårdsgatan

Description: 
   A power outage from Mölndal Energi

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-06-04 11:23
End     : 2025-06-04 11:45
Updated : 2025-06-04 11:45

Affected area(s): 
   Högsbogatan

Description: 
   Internet connection interrupted due to power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-05-06 15:14
End     : 2025-05-06 15:37
Updated : 2025-05-07 08:34

Affected area(s): 
   Ceres

Description: 
   Network outage. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   There was a short power outage.

Status  : Solved
Start   : 2025-05-05 00:00
End     : 2025-05-05 06:00
Updated : 2025-05-05 06:00

Affected area(s): 
   Smedjan, Lindholmsallén, Plejaden, Ekbacka, Selma

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-04-28 00:00
End     : 2025-04-28 06:00
Updated : 2025-04-28 06:00

Affected area(s): 
   Opaltorget

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-04-28 00:00
End     : 2025-04-28 06:00
Updated : 2025-04-28 06:00

Affected area(s): 
   Ceres

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-04-23 00:00
End     : 2025-04-23 06:00
Updated : 2025-04-23 06:00

Affected area(s): 
   Ceres

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-04-21 22:25
End     : 2025-04-22 05:50
Updated : 2025-04-22 07:38

Affected area(s): 
   Opaltorget

Description: 
   Fiber outtage in Högsbo/Västra Frölunda due to sabotage in several places.

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-04-16 09:50
End     : 2025-04-16 14:00
Updated : 2025-04-16 14:33

Affected area(s): 
   Ekbacka

Description: 
   Connection lost with network equipment

Affected service(s): 
   Internet connection

Current progress report:
   2025-04-16 10:10 Troubleshooting in progress.
2025-04-16 10:50 Technician on site
2025-04-16 13:10 Escalated to fiber provider
2025-04-16 13:56 Connection resolved

Status  : Solved
Start   : 2025-04-15 13:46
End     : 2025-04-15 14:36
Updated : 2025-04-15 14:47

Affected area(s): 
   Ceres, Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan

Description: 
   Lost connection with several areas. Göteborg Energi have announced an unplanned power outage

Affected service(s): 
   Internet connection

Current progress report:
   The power estimated to be back 14:30, from Göteborg Energi website.

2025-04-15 15:35 – Connection restored in Ceres, Ekbacka, Lindholmsallén, Selma and Smedjan. Internet connection in Plejaden is not fully restored. Technician will go there and restore it in about 15 minutes.

Status  : Solved
Start   : 2025-04-11 09:32
End     : 2025-04-11 09:59
Updated : 2025-04-11 09:59

Affected area(s): 
   Birger Jarl

Description: 
   Connection lost with network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Some tenants in Birger Jarl is affected by the network outage. Troubleshooting in progress.

2025-04-11 09:59 – Connection restored.

Status  : Solved
Start   : 2025-04-10 00:00
End     : 2025-04-10 06:00
Updated : 2025-04-10 06:00

Affected area(s): 
   Ceres

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Första Långgatan, Tredje Långgatan and Kjellmansgatan were also affected by the planned maintenance.

Status  : Solved
Start   : 2025-03-12 15:26
End     : 2025-03-12 19:19
Updated : 2025-03-12 19:19

Affected area(s): 
   Gibraltar

Description: 
   Power outage reported by Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   2025-03-12 18:06 – Technician on their way to Gibraltar, eta 19:00.

2025-03-12 19:19 – Resolving incident. Connection restored.

Status  : Solved
Start   : 2025-03-12 14:45
End     : 2025-03-12 14:57
Updated : 2025-03-12 14:57

Affected area(s): 
   Guldhedstornet

Description: 
   Connection lost with network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2025-03-12 14:57 – Short power outage in Guldheden area. Connection is now restored.

Status  : Solved
Start   : 2025-02-19 06:00
End     : 2025-02-19 10:00
Updated : 2025-02-19 10:00

Affected area(s): 
   Postgatan

Description: 
   Network equipment software upgrade. Expected 10~20 minutes downtime

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-02-18 06:00
End     : 2025-02-18 10:00
Updated : 2025-02-18 10:00

Affected area(s): 
   Vasagatan, Storgatan, Johannebergs Vattentorn, Tredje Långgatan, Hökegårdsgatan, Lilla Torp, Dan Broströmhemmet, Olssons Park, Norra Ågatan, Ceres, Andra Långgatan, Första Långgatan, Kjellmansgatan, Guldhedstornet, Gibraltar, Gårda, Brahegatan, Ostkupan, Odin, Medicinareberget, Volrat Tham, Viktor Rydberg, Rotary, Birger Jarl, Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen, Sven Brolids Väg, Opaltorget, Olofshöjd, Helmutsrogatan

Description: 
   Network equipment software upgrade. 10~20 minutes expected downtime

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-02-17 06:00
End     : 2025-02-17 10:00
Updated : 2025-02-17 10:00

Affected area(s): 
   Ekbacka, Husaren, Kaserntorget, Kronhusgatan, Kviberg, Lindholmsallén, Nya Varvet, Östra Kålltorp, Plejaden, Postgatan, Rosendal, Selma, Sjukan, Smedjan

Description: 
   Network equipment software upgrade. 10~20 minutes expected downtime

Affected service(s): 
   Internet connection

Current progress report:
   2025-02-17 06:49 – All network equipment in Plejaden didn't restart accordingly after software upgrade. Some tenants still have no internet connection. Technician called.

Status  : Solved
Start   : 2025-02-12 12:01
End     : 2025-02-12 12:09
Updated : 2025-02-12 13:56

Affected area(s): 
   Ekbacka

Description: 
   Internet connection interrupted due to power outage

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment got restarted from a short power outage.

Status  : Solved
Start   : 2025-02-11 05:02
End     : 2025-02-11 06:15
Updated : 2025-02-11 06:15

Affected area(s): 
   Brahegatan

Description: 
   Connection lost with network equipment

Affected service(s): 
   Internet connection

Current progress report:
   There is a power outage in the building/area.

2025-02-11 06:15 – Network equipment is up. Connection restored.

Status  : Solved
Start   : 2025-02-03 09:20
End     : 2025-02-03 09:30
Updated : 2025-02-03 09:33

Affected area(s): 
   Medicinareberget

Description: 
   Power outage that made all network devices restart

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-01-27 07:53
End     : 2025-01-27 09:57
Updated : 2025-01-27 09:57

Affected area(s): 
   Fridhemsgatan and areas connected to Fridhemsgatan

Description: 
   Göteborg Energi have announced a power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2025-01-06 17:15
End     : 2025-01-06 17:35
Updated : 2025-01-06 18:10

Affected area(s): 
   Selma

Description: 
   Unplanned power outage, Göteborg Energi is working to solve it

Affected service(s): 
   Internet connection

Current progress report:
   2025-01-06 18:10 The power is restored.

Status  : Solved
Start   : 2024-12-13 12:05
End     : 2024-12-13 12:15
Updated : 2024-12-13 12:15

Affected area(s): 
   Tyghusvägen 8

Description: 
   Short network outage

Affected service(s): 
   Internet connection

Current progress report:
   Moving a fiber link to a different port. The outage should be a couple of seconds only.

Status  : Solved
Start   : 2024-11-27 13:33
End     : 2024-11-27 15:25
Updated : 2024-11-28 08:12

Affected area(s): 
   Studiegången

Description: 
   Internet connection lost for tenants in Studiegången 8 and 9

Affected service(s): 
   Internet connection

Current progress report:
   Construction work needed to shut down the power for some parts in the building also affecting the network equipment.

Status  : Solved
Start   : 2024-11-27 14:12
End     : 2024-11-27 14:20
Updated : 2024-11-27 14:21

Affected area(s): 
   Högsbogatan

Description: 
   Network outage. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment restarted from a short power outage.

2024-11-27 14:20 – Network equipment back online. Connection restored.

Status  : Solved
Start   : 2024-11-25 04:16
End     : 2024-11-25 05:01
Updated : 2024-11-25 05:31

Affected area(s): 
   Fridhemsgatan, Sven Brolids Väg

Description: 
   Power outage in Fridhemsgatan and areas near Fridhemsgatan

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-11-22 11:30
End     : 2024-11-22 12:30
Updated : 2024-11-22 12:30

Affected area(s): 
   Volrat Thamsgatan 6, Volrat Thamsgatan 8

Description: 
   Replacing optical module and fiber cable to access switch

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection will be interrupted for a short time (max 2 minutes) for each site when cleaning the ports, exchanging the optical module and fiber cable.

2024-11-22 11:39 – Maintenance started.

2024-11-22 11:48 – Maintenance completed.

Status  : Solved
Start   : 2024-11-20 00:00
End     : 2024-11-20 06:00
Updated : 2024-11-20 06:00

Affected area(s): 
   Smedjan

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   Telia have announced a maintenance work for cable work/cable splicing due to road/rail/construction work.

Status  : Solved
Start   : 2024-11-14 00:00
End     : 2024-11-14 06:00
Updated : 2024-11-14 08:25

Affected area(s): 
   Ceres

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Telia have announced a maintenance for cable work/cable splicing due to disturbances in the network.

Status  : Solved
Start   : 2024-11-13 00:00
End     : 2024-11-13 06:00
Updated : 2024-11-14 08:18

Affected area(s): 
   Ceres

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Cable work/cable splicing due to disturbances in the network.

2024-11-14 08:18 – Cancelled until further notice.

Status  : Solved
Start   : 2024-11-08 08:00
End     : 2024-11-08 10:00
Updated : 2024-11-08 10:00

Affected area(s): 
   Uppstigen

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-11-07 00:00
End     : 2024-11-07 06:00
Updated : 2024-11-07 06:00

Affected area(s): 
   Smedjan

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-11-06 21:00
End     : 2024-11-06 23:40
Updated : 2024-11-07 08:15

Affected area(s): 
   SGSNET Student

Description: 
   Problems with our upstream. They are currently working to solve it

Affected service(s): 
   Internet connection

Current progress report:
   22:11 - Ticket created at SUNET, we are represented as GSIX, CSB is Chalmers Student Bostäder and HB is Högskolan i Borås.
https://www.sunet.se/arenden/SUNET-1759

22:30 - The problem seems to be solved.
22:39 - Ticket at SUNET is closed.

Status  : Solved
Start   : 2024-11-06 09:00
End     : 2024-11-06 16:00
Updated : 2024-11-06 16:00

Affected area(s): 
   Prickskyttestigen

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-11-02 01:15
End     : 2024-11-02 02:10
Updated : 2024-11-02 02:10

Affected area(s): 
   Norra Ågatan

Description: 
   Internet connection interrupted due to power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-10-31 00:00
End     : 2024-10-31 06:00
Updated : 2024-10-31 06:00

Affected area(s): 
   Ceres

Description: 
   Fiber cable work from Telia

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-10-31 00:00
End     : 2024-10-31 02:30
Updated : 2024-10-31 02:30

Affected area(s): 
   Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Unplanned fiber outrage. We have informed our fiber carrier

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-10-23 08:00
End     : 2024-10-23 10:00
Updated : 2024-10-23 13:12

Affected area(s): 
   Lennart Torstenssonsgatan 2

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection for tenants was down from 08:00 to 08:40.

Status  : Solved
Start   : 2024-10-21 00:15
End     : 2024-10-21 03:40
Updated : 2024-10-21 06:00

Affected area(s): 
   Birger Jarl, Högsbogatan, Oxhagsgatan, Prickskyttestigen

Description: 
   Disturbances under fiber cable repair

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-10-11 21:45
End     : 2024-10-11 23:52
Updated : 2024-10-12 00:05

Affected area(s): 
   Ostkupan

Description: 
   Power outage in the area

Affected service(s): 
   Internet connection

Current progress report:
   2024-10-11 22:10 Göteborgs Energi announce power outage in the area.
2024-10-12 0:05 The power is back since 23:52.

Status  : Solved
Start   : 2024-10-02 11:00
End     : 2024-10-02 16:00
Updated : 2024-10-02 16:00

Affected area(s): 
   Rosendal

Description: 
   Studiegången 8-12 will be affected by the planned power outage in Studiegången 8

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-09-24 19:44
End     : 2024-09-25 20:30
Updated : 2024-10-04 10:29

Affected area(s): 
   SGSNET Student

Description: 
   Problems with our upstream. They are currently working to solve it

Affected service(s): 
   Internet connection

Current progress report:
   Ticket from our upstream https://www.sunet.se/arenden/SUNET-1641.

Our organization is GSIX

Status  : Solved
Start   : 2024-09-17 10:17
End     : 2024-09-17 10:26
Updated : 2024-09-17 10:46

Affected area(s): 
   Kjellmansgatan 7

Description: 
   Network switches restarted from a short power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-09-15 16:10
End     : 2024-09-15 17:15
Updated : 2024-09-15 17:20

Affected area(s): 
   Sven Brolids Väg 1, Sven Brolids Väg 3, Sven Brolids Väg 9

Description: 
   A router is failing, causing network outage in the area

Affected service(s): 
   Internet connection

Current progress report:
   2024-09-15 17:20 A faulty router had stopped, it needed to be restarted.

Status  : Solved
Start   : 2024-09-12 08:00
End     : 2024-09-12 10:00
Updated : 2024-09-12 10:38

Affected area(s): 
   Lennart Torstenssonsgatan 2

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   2024-09-12 10:38 – Internet connection were restored 08:48.

Status  : Solved
Start   : 2024-09-09 06:00
End     : 2024-09-09 10:58
Updated : 2024-09-09 10:58

Affected area(s): 
   Opaltorget

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection to Opaltorget is still down after the fiber maintenance tonight.

2024-09-09 06:09 – Contacting our fiber operator.

2024-09-09 06:18 – Fiber operator will investigate the problem.

2024-09-09 10:19 – Troubleshooting in progress.

2024-09-09 10:58 – Connection restored.

Status  : Solved
Start   : 2024-09-09 00:00
End     : 2024-09-09 06:00
Updated : 2024-09-09 06:00

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Opaltorget, Oxhagsgatan, Prickskyttestigen, Sven Brolids Väg

Description: 
   Fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-09-04 03:06
End     : 2024-09-04 03:16
Updated : 2024-09-04 03:28

Affected area(s): 
   Uppstigen

Description: 
   Short network outage for tenants living in 110-148

Affected service(s): 
   Internet connection

Current progress report:
   Restarting the router took 10 minutes. Connection restored.

Status  : Solved
Start   : 2024-08-30 05:03
End     : 2024-08-30 08:30
Updated : 2024-08-30 08:30

Affected area(s): 
   Nedstigen, Omgången

Description: 
   Unplanned power outages

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-07-25 13:45
End     : 2024-07-25 14:45
Updated : 2024-07-26 12:47

Affected area(s): 
   Volrat Tham

Description: 
   There will be a short internet outage during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   This maintenance is due to registration with SGS Hemma and DoorControl are not working.

2024-07-25 13:52 – Router restarting.

2024-07-25 16:15 – Registration and DoorControl are working after restart of the router.

Status  : Solved
Start   : 2024-07-24 09:30
End     : 2024-07-24 14:30
Updated : 2024-07-24 14:30

Affected area(s): 
   Nya Varvet, Prickskyttestigen

Description: 
   Hardware upgrade, short internet outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-07-19 14:11
End     : 2024-07-19 14:20
Updated : 2024-07-19 14:20

Affected area(s): 
   Kronhusgatan

Description: 
   Network equipment restarted after a short power outage

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection restored.

Status  : Solved
Start   : 2024-07-17 09:30
End     : 2024-07-17 12:30
Updated : 2024-07-17 12:30

Affected area(s): 
   Helmutsrogatan

Description: 
   Hardware upgrade, short internet outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-07-10 09:30
End     : 2024-07-10 16:00
Updated : 2024-07-15 09:09

Affected area(s): 
   Ostkupan

Description: 
   Hardware upgrade, short internet outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-07-08 07:37
End     : 2024-07-08 07:53
Updated : 2024-07-08 10:03

Affected area(s): 
   Fredrik Bloms Väg 30

Description: 
   Network equipment in the building is unreachable

Affected service(s): 
   Internet connection

Current progress report:
   Possibly a short power outage that cause the network switch to restart.

2024-07-08 07:55 – Internet connection restored.

Status  : Solved
Start   : 2024-07-03 09:00
End     : 2024-07-03 16:00
Updated : 2024-07-03 16:00

Affected area(s): 
   Rosendal

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   There will be more then one network outages during the install of new network switches. We aiming for a max 30 minutes network outages for each building number in Studiegången 8, 9, 10A, 10B, 11 and 12.

2024-07-03 13:25 – Maintenance completed. Restart the broadband router if the internet connection still not working.

Status  : Solved
Start   : 2024-06-27 09:00
End     : 2024-06-27 12:00
Updated : 2024-06-27 12:00

Affected area(s): 
   Högsbogatan

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   There will be more then one network outages during the install of new network switches.

2024-06-27 09:40 – Network equipment installed.

Status  : Solved
Start   : 2024-06-26 09:00
End     : 2024-06-26 12:00
Updated : 2024-06-26 13:21

Affected area(s): 
   Rotary

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   2024-06-26 13:21 – New switches installed.

Status  : Solved
Start   : 2024-06-18 08:00
End     : 2024-06-18 10:00
Updated : 2024-06-18 10:00

Affected area(s): 
   Prickskyttestigen

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-06-17 13:00
End     : 2024-06-17 16:00
Updated : 2024-06-17 16:00

Affected area(s): 
   Birger Jarl

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   There will be more then one network outages during the install of new network switches.

2024-06-17 15:55 – Maintenance completed.

Status  : Solved
Start   : 2024-06-17 08:30
End     : 2024-06-17 10:41
Updated : 2024-06-17 10:41

Affected area(s): 
   Ostkupan

Description: 
   Power outage reported by Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   Some tenants still have no Internet after the power came back. A technician is on site to restore the internet connection.

2024-06-17 10:41 – Resolving incident. Connection restored.

Status  : Solved
Start   : 2024-06-13 13:00
End     : 2024-06-13 14:30
Updated : 2024-06-13 14:30

Affected area(s): 
   Odin

Description: 
   Network connection re-design

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-06-11 13:00
End     : 2024-06-11 16:00
Updated : 2024-06-11 16:00

Affected area(s): 
   Kronhusgatan, Postgatan

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   There will be more then one network outages during the install of new network switches.

Status  : Solved
Start   : 2024-06-03 09:00
End     : 2024-06-03 11:00
Updated : 2024-06-03 11:00

Affected area(s): 
   Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen

Description: 
   Networking equipment part replacement

Affected service(s): 
   Internet connection

Current progress report:
   2024-06-03 09:48 – Replacement is completed.

Status  : Solved
Start   : 2024-05-30 09:00
End     : 2024-05-30 11:00
Updated : 2024-05-30 11:43

Affected area(s): 
   Volrat Tham

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   2024-05-30 09:26 – Maintenance started.

2024-05-30 10:00 – Maintenance completed.

Status  : Solved
Start   : 2024-05-26 12:57
End     : 2024-05-26 13:09
Updated : 2024-05-26 14:36

Affected area(s): 
   Medicinaregatan 2

Description: 
   Power outage reported by Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   2024-05-26 13:10 – Power is back. Internet connection restored.

Status  : Solved
Start   : 2024-05-22 13:30
End     : 2024-05-22 16:00
Updated : 2024-05-22 16:00

Affected area(s): 
   Tyghusvägen

Description: 
   There will be a short network outage during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   The internet connection to Tyghusvägen 6 and 8 has been unstable.

2024-05-22 15:01 – Moved the physical connection to another port that is stable.

Status  : Solved
Start   : 2024-05-21 16:30
End     : 2024-05-21 21:30
Updated : 2024-05-21 21:30

Affected area(s): 
   Sjukan

Description: 
   Planned power outage due to replacement of cable cabinet

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-05-15 15:13
End     : 2024-05-16 10:08
Updated : 2024-05-16 10:08

Affected area(s): 
   Ostkupan

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   Lost internet connection in the whole building due to a fiber cable outage. We have reported the issue to our fiber provider. 

Fiber provider has informed us that the outage will be solved during the day tomorrow.

Fiber outage solved 2024-05-16 10:08.

Status  : Solved
Start   : 2024-05-13 10:00
End     : 2024-05-13 14:00
Updated : 2024-05-13 14:00

Affected area(s): 
   Odin

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-05-13 00:10
End     : 2024-05-13 03:30
Updated : 2024-05-13 07:49

Affected area(s): 
   Opaltorget

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-05-10 10:00
End     : 2024-05-10 12:00
Updated : 2024-05-10 12:00

Affected area(s): 
   Helmutsrogatan, Olofshöjd

Description: 
   Replacement of a faulty UPS. Short network outage during work process

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-05-09 05:25
End     : 2024-05-09 13:15
Updated : 2024-05-09 14:20

Affected area(s): 
   Husaren, Kaserntorget, Kronhusgatan, Nya Varvet, Postgatan

Description: 
   Electrical problem

Affected service(s): 
   Internet connection

Current progress report:
   2024-05-09 06:30 - Technician on site.
2024-05-09 13:15 - Power has been restored.

Status  : Solved
Start   : 2024-05-03 12:24
End     : 2024-05-06 11:12
Updated : 2024-05-06 11:12

Affected area(s): 
   Ostkupan

Description: 
   Network outage in the whole building. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   2024-05-03 13:00 Technician on site.

2024-05-03 13:45 Escalated to fiber supplier.

2024-05-06 10:16 As there is a problem with the fiber, laundry booking from the app or via the website does not work, but it is fine to book on the booking board. The passage system works locally in the house. We estimate that the problem with the fiber cable will be fixed by Monday 6 May at the earliest.

Status  : Solved
Start   : 2024-05-02 09:00
End     : 2024-05-02 14:00
Updated : 2024-05-02 14:00

Affected area(s): 
   Dan Broströmhemmet, Johannebergs Vattentorn, Storgatan

Description: 
   The internet connection will be lost due to a broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-04-30 09:00
End     : 2024-04-30 12:00
Updated : 2024-04-30 12:00

Affected area(s): 
   SGSNET Företag, SGSNET Privat

Description: 
   Planned work will be carried out centrally in the data network

Affected service(s): 
   Internet connection

Current progress report:
   There may be interference with the broadband connection between 9:00 and 12:00.

Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected.

Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected.

2024-04-30 09:57 – Central network equipment exchanged. Continue to monitoring.

Status  : Solved
Start   : 2024-04-29 10:15
End     : 2024-04-29 11:15
Updated : 2024-04-29 11:15

Affected area(s): 
   Uppstigen

Description: 
   Power outage due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-04-26 10:00
End     : 2024-04-26 11:00
Updated : 2024-04-26 11:00

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen, Sven Brolids Väg, Opaltorget

Description: 
   Replacing a backup battery for backbone equipment

Affected service(s): 
   Internet connection

Current progress report:
   There will be a short outage for the internet connection, 5 to 10 minutes during the maintenance.

Status  : Solved
Start   : 2024-04-19 10:00
End     : 2024-04-19 11:30
Updated : 2024-04-19 11:30

Affected area(s): 
   Omgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-04-18 08:00
End     : 2024-04-18 12:00
Updated : 2024-04-18 12:00

Affected area(s): 
   Ceres, Lindholmsallén, Smedjan

Description: 
   Broadband maintenance work. Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   2024-04-18 08:44 – Equipment replaced in Ceres.

2024-04-18 09:55 – Equipment replaced in Lindholmsallén.

2024-04-18 10:36 – Equipment replaced in Smedjan.

Status  : Solved
Start   : 2024-04-18 10:23
End     : 2024-04-18 10:43
Updated : 2024-04-18 10:47

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   Power outage in Åvägen 6A and 6B affecting the internet connection.

Status  : Solved
Start   : 2024-04-10 08:00
End     : 2024-04-10 11:30
Updated : 2024-04-10 11:30

Affected area(s): 
   Högsbogatan

Description: 
   Göteborg Energi shuts down the electricity due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-04-07 06:20
End     : 2024-04-07 09:20
Updated : 2024-04-07 09:20

Affected area(s): 
   Olofshöjd

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   2024-04-07 09:20 - Network outage due to electrical problems.

Status  : Solved
Start   : 2024-03-15 11:52
End     : 2024-03-18 15:04
Updated : 2024-03-20 09:30

Affected area(s): 
   Ceres

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   2024-03-15 15:30 – We have reported the problem to our fiber provider.

2024-03-16 11:35 – The technician started to repair the excavated fiber yesterday, but still it is not working.

2024-03-16 21:35 – A new fiber needs to be installed and it is complex to reach the building. The forecast to have Internet back is at earliest on Monday.

2024-03-18 12:00 – Technician on site to solve the issue. Probably the Internet is reachable later today.

2024-03-18 15:15 – The fiber is restored.

Status  : Solved
Start   : 2024-03-18 07:30
End     : 2024-03-18 10:00
Updated : 2024-03-20 09:20

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-03-14 07:30
End     : 2024-03-14 10:00
Updated : 2024-03-14 10:00

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-03-08 10:00
End     : 2024-03-08 10:43
Updated : 2024-03-08 10:43

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 354, 356, 358, 360 and 362.

Status  : Solved
Start   : 2024-03-08 07:30
End     : 2024-03-08 09:30
Updated : 2024-03-08 09:30

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 348, 350 and 352.

Status  : Solved
Start   : 2024-03-07 06:00
End     : 2024-03-07 10:00
Updated : 2024-03-07 10:00

Affected area(s): 
   Sjukan, Kviberg, Lindholmsallén, Plejaden, Selma, Ekbacka, Smedjan, Östra Kålltorp, Rosendal

Description: 
   Software upgrade, ca.10 minutes downtime planned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-03-06 16:45
End     : 2024-03-06 17:20
Updated : 2024-03-06 17:20

Affected area(s): 
   Ostkupan

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   2024-03-06 17:20 - Internet service restored

Status  : Solved
Start   : 2024-03-06 06:00
End     : 2024-03-06 10:00
Updated : 2024-03-06 10:00

Affected area(s): 
   Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Software upgrade, ca.10 minutes downtime planned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-03-06 06:00
End     : 2024-03-06 10:00
Updated : 2024-03-06 10:00

Affected area(s): 
   Olofshöjd

Description: 
   Software upgrade, 10 minutes downtime planned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-03-06 07:30
End     : 2024-03-06 10:00
Updated : 2024-03-06 10:00

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 344 and 346.

Status  : Solved
Start   : 2024-03-05 06:00
End     : 2024-03-05 10:00
Updated : 2024-03-05 10:00

Affected area(s): 
   Fridhemsgatan, Husaren, Opaltorget, Sven Brolids Väg

Description: 
   Software upgrade, 10 minutes downtime planned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-03-05 07:30
End     : 2024-03-05 09:30
Updated : 2024-03-05 09:30

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 336 and 338.

Status  : Solved
Start   : 2024-02-29 07:30
End     : 2024-02-29 10:00
Updated : 2024-02-29 10:00

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 332 and 334.

Status  : Solved
Start   : 2024-02-28 07:30
End     : 2024-02-28 09:30
Updated : 2024-02-28 09:30

Affected area(s): 
   Motgången

Description: 
   Power will be shut down due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 328 and 330.

Status  : Solved
Start   : 2024-02-26 11:14
End     : 2024-02-26 12:45
Updated : 2024-02-26 12:45

Affected area(s): 
   Kjellmansgatan

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   Building number 7, 9, and 11 were affected by network outage.

Status  : Solved
Start   : 2024-02-23 08:00
End     : 2024-02-23 11:00
Updated : 2024-02-23 11:00

Affected area(s): 
   Motgången

Description: 
   Power will be shut down due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-02-20 07:30
End     : 2024-02-20 10:00
Updated : 2024-02-20 10:00

Affected area(s): 
   Motgången

Description: 
   Power outage due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-02-16 09:00
End     : 2024-02-16 11:00
Updated : 2024-02-16 11:00

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Will affect building number 316, 318.

Status  : Solved
Start   : 2024-02-15 07:30
End     : 2024-02-15 09:30
Updated : 2024-02-15 09:30

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Will affect building number 308, 310.

Status  : Solved
Start   : 2024-02-15 08:40
End     : 2024-02-15 09:02
Updated : 2024-02-15 09:02

Affected area(s): 
   Husaren

Description: 
   Power outage due to electrical maintenance work from Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-02-13 07:30
End     : 2024-02-13 09:30
Updated : 2024-02-13 09:30

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Will affect building number 302, 304 and 306.

Status  : Solved
Start   : 2024-02-12 12:07
End     : 2024-02-12 12:21
Updated : 2024-02-12 12:22

Affected area(s): 
   Vasagatan

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   2024-02-12 12:16 – Technician called. Will be on site in 15-30 minutes.

2024-02-12 12:21 – Connection restored.

Status  : Solved
Start   : 2024-02-08 21:24
End     : 2024-02-09 08:46
Updated : 2024-02-09 08:46

Affected area(s): 
   Ostkupan

Description: 
   Networking equipment failure after power outage

Affected service(s): 
   Internet connection

Current progress report:
   Technician on site.

2024-02-09 08:45 – Internet connection restored.

Status  : Solved
Start   : 2024-02-09 06:00
End     : 2024-02-09 07:00
Updated : 2024-02-09 09:19

Affected area(s): 
   Kjellmansgatan 11

Description: 
   Restart network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-02-07 08:11
End     : 2024-02-07 09:32
Updated : 2024-02-07 11:28

Affected area(s): 
   Kjellmansgatan 11

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   Tenants living in building 11 is affected by the network outage.

Status  : Solved
Start   : 2024-02-07 08:00
End     : 2024-02-07 09:00
Updated : 2024-02-07 12:51

Affected area(s): 
   Motgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 301-303.

2024-02-07 12:51 – The maintenance work was delayed. The power outage started at 10:11 and ended 11:41.

Status  : Solved
Start   : 2024-02-05 08:00
End     : 2024-02-05 10:00
Updated : 2024-02-05 10:00

Affected area(s): 
   Uppstigen

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Building number 140-148 will be affected by the power outage.

Status  : Solved
Start   : 2024-01-31 09:00
End     : 2024-01-31 12:30
Updated : 2024-01-31 12:31

Affected area(s): 
   Helmutsrogatan, Olofshöjd

Description: 
   Maintenance for backup battery for central network equipment

Affected service(s): 
   Internet connection

Current progress report:
   2024-01-31 12:31 – Maintenance completed. Helmutsrogatan were not affected by the maintenance work. Tenants in Uppstigen, Omgången, Nedstigen, Utlandagatan and Tillgången had short network outage.

Status  : Solved
Start   : 2024-01-29 08:00
End     : 2024-01-29 09:00
Updated : 2024-01-29 09:00

Affected area(s): 
   Högsbogatan

Description: 
   Power outage in building 30

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-01-24 04:00
End     : 2024-01-24 08:50
Updated : 2024-01-24 08:50

Affected area(s): 
   Fridhemsgatan 56

Description: 
   Power outage, investigating why

Affected service(s): 
   Internet connection

Current progress report:
   2024-01-24 09:00 - Power outage affected multiple systems in the building.

Status  : Solved
Start   : 2024-01-23 08:30
End     : 2024-01-23 09:10
Updated : 2024-01-23 09:10

Affected area(s): 
   Uppstigen

Description: 
   Network equipment down after power outage

Affected service(s): 
   Internet connection

Current progress report:
   2024-01-23 09:00 – Technician called.

2024-01-23 09:10 – Resolving incident.

Status  : Solved
Start   : 2024-01-22 08:00
End     : 2024-01-22 10:00
Updated : 2024-01-22 10:00

Affected area(s): 
   Olofshöjd

Description: 
   Power work in Uppstigen

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-01-19 07:55
End     : 2024-01-19 09:55
Updated : 2024-01-19 09:55

Affected area(s): 
   Uppstigen

Description: 
   Power outage in building 122

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-01-18 07:35
End     : 2024-01-18 13:50
Updated : 2024-01-18 13:50

Affected area(s): 
   Olofshöjd

Description: 
   Power outage in Framgången 201-232  due to broken power line, may affect other areas

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-01-16 08:02
End     : 2024-01-16 10:41
Updated : 2024-01-16 10:53

Affected area(s): 
   Högsbogatan

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress…

Status  : Solved
Start   : 2024-01-15 08:00
End     : 2024-01-15 10:00
Updated : 2024-01-15 10:00

Affected area(s): 
   Uppstigen

Description: 
   Electricity maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-01-13 07:02
End     : 2024-01-15 09:36
Updated : 2024-01-15 09:38

Affected area(s): 
   Ostkupan

Description: 
   One network switch down. Some tenants without Internet. Replacement on its way

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2024-01-03 12:55
End     : 2024-01-03 16:00
Updated : 2024-01-03 16:00

Affected area(s): 
   Helmutsrogatan, Olofshöjd

Description: 
   Upgrading routers, short outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   In Olofshojd only Uppstigen, Utlandagatan and Tillgången should be affected.

Status  : Solved
Start   : 2024-01-03 09:00
End     : 2024-01-03 13:00
Updated : 2024-01-03 13:00

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Opaltorget, Oxhagsgatan, Prickskyttestigen, Sven Brolids Väg

Description: 
   Upgrading routers, short outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-30 05:16
End     : 2023-12-30 05:32
Updated : 2023-12-30 05:32

Affected area(s): 
   Ekbacka

Description: 
   Power outage in the area

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-27 09:30
End     : 2023-12-27 16:00
Updated : 2023-12-27 16:00

Affected area(s): 
   Sjukan, Kviberg, Lindholmsallén, Plejaden, Selma, Ekbacka, Smedjan

Description: 
   Upgrading routers

Affected service(s): 
   Internet connection

Current progress report:
   During this time some short outages will happen.

Status  : Solved
Start   : 2023-12-21 09:25
End     : 2023-12-21 12:00
Updated : 2023-12-21 12:00

Affected area(s): 
   Motgången

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-21 09:30
End     : 2023-12-21 11:30
Updated : 2023-12-21 11:30

Affected area(s): 
   Andra Långgatan, Dan Broströmhemmet, Hökegårdsgatan, Johannebergs Vattentorn, Lilla Torp, Olssons Park, Rotary, Storgatan, Vasagatan

Description: 
   Hardware upgrade, short outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-20 04:30
End     : 2023-12-20 05:30
Updated : 2023-12-20 05:30

Affected area(s): 
   Studiegången

Description: 
   IP-address change for tenants living in Studiegången 15 and 16

Affected service(s): 
   Internet connection

Current progress report:
   2023-12-20 04:47 – Maintenance started.

Status  : Solved
Start   : 2023-12-19 13:30
End     : 2023-12-19 15:30
Updated : 2023-12-19 15:30

Affected area(s): 
   Ostkupan

Description: 
   Hardware upgrade, short outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-19 08:00
End     : 2023-12-19 12:00
Updated : 2023-12-19 12:00

Affected area(s): 
   Framgången

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-18 14:15
End     : 2023-12-18 15:15
Updated : 2023-12-18 15:15

Affected area(s): 
   Husaren

Description: 
   Upgrading router hardware. Around 20 minutes outage to the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-15 08:00
End     : 2023-12-15 17:00
Updated : 2023-12-15 17:00

Affected area(s): 
   Framgången

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-14 08:00
End     : 2023-12-14 17:00
Updated : 2023-12-14 17:00

Affected area(s): 
   Framgången

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-13 07:00
End     : 2023-12-13 17:00
Updated : 2023-12-13 17:00

Affected area(s): 
   Framgången

Description: 
   Electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-12 09:00
End     : 2023-12-12 10:00
Updated : 2023-12-12 10:00

Affected area(s): 
   Guldhedstornet

Description: 
   Fiber wire reconnection

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-08 08:00
End     : 2023-12-08 10:00
Updated : 2023-12-08 10:00

Affected area(s): 
   Framgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-07 08:00
End     : 2023-12-07 10:00
Updated : 2023-12-07 10:00

Affected area(s): 
   Framgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-05 08:00
End     : 2023-12-05 10:00
Updated : 2023-12-05 10:00

Affected area(s): 
   Framgången

Description: 
   Power outage due to electrical maintenance work. Continuing from yesterday

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-12-04 10:00
End     : 2023-12-04 13:00
Updated : 2023-12-04 13:00

Affected area(s): 
   Andra Långgatan

Description: 
   Power outage reported by Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   2023-12-04 11:07 – Power is back.

Status  : Solved
Start   : 2023-12-04 08:00
End     : 2023-12-04 10:00
Updated : 2023-12-04 10:00

Affected area(s): 
   Framgången

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-11-22 07:54
End     : 2023-11-22 11:21
Updated : 2023-11-23 09:24

Affected area(s): 
   Helmutsrogatan, Olofshöjd

Description: 
   Power outage due to electrical maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-11-14 07:00
End     : 2023-11-14 09:00
Updated : 2023-11-14 09:00

Affected area(s): 
   Tillgången

Description: 
   Firmware upgrade for mediaboxes in Tillgången

Affected service(s): 
   Internet connection

Current progress report:
   2023-11-14 07:45 – Mediaboxes is now upgrading. Internet connection will not be available while mediaboxes is upgrading.

2023-11-14 08:48 – Maintenance completed.

Status  : Solved
Start   : 2023-11-13 13:00
End     : 2023-11-13 14:00
Updated : 2023-11-13 14:00

Affected area(s): 
   Selma

Description: 
   Upgrading router hardware. Around 20 minutes outage to the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-11-07 08:00
End     : 2023-11-07 10:00
Updated : 2023-11-07 10:00

Affected area(s): 
   Andra Långgatan, Dan Broströmhemmet, Hökegårdsgatan, Johannebergs Vattentorn, Lilla Torp, Olssons Park, Rotary, Storgatan, Vasagatan

Description: 
   Upgrading router hardware. Around 20 minutes outage to the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   2023-11-07 08:00 – Maintenance started. Internet connection will be unavailable during the maintenance.

2023-11-07 08:07 – Hardware upgraded. Internet connection restored for tenants. Monitoring traffic for now on.

Restart the router in case the internet connection is not working.

Status  : Solved
Start   : 2023-11-06 07:00
End     : 2023-11-06 08:00
Updated : 2023-11-06 10:43

Affected area(s): 
   Rosendal

Description: 
   Firmware upgrade for mediaboxes in Studiegången 17

Affected service(s): 
   Internet connection

Current progress report:
   2023-11-06 07:17 – Upgrading started.

2023-11-06 08:03 – There are still a few mediaboxes that are upgrading at the moment.

2023-11-06 10:43 – All mediaboxes are successfully upgraded.

Status  : Solved
Start   : 2023-10-31 07:00
End     : 2023-10-31 09:00
Updated : 2023-10-31 09:00

Affected area(s): 
   Ceres

Description: 
   Power outage due to Göteborg Energi work in the area

Affected service(s): 
   Internet connection

Current progress report:
   2023-10-31 08:07 – Link of the connection is back.

Status  : Solved
Start   : 2023-10-26 09:00
End     : 2023-10-26 11:00
Updated : 2023-10-26 11:00

Affected area(s): 
   Olofshöjd

Description: 
   Upgrading router hardware, short internet connection outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-10-10 10:00
End     : 2023-10-24 15:30
Updated : 2023-10-24 15:30

Affected area(s): 
   Härlandavägen 27

Description: 
   Our subcontractor working on a solution for the broadband service

Affected service(s): 
   Internet connection

Current progress report:
   2023-10-13 13:38 – There is still some apartments that have problems to connect to the Internet.

Status  : Solved
Start   : 2023-10-23 02:42
End     : 2023-10-23 08:25
Updated : 2023-10-23 08:32

Affected area(s): 
   Kronhusgatan, Postgatan

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   2023-10-23 07:29 – Technician called.

2023-10-23 08:15 – Technician on site.

2023-10-23 08:32 – Resolving incident. Faulty router replaced.

Status  : Solved
Start   : 2023-10-19 09:00
End     : 2023-10-19 11:30
Updated : 2023-10-19 11:30

Affected area(s): 
   Brahegatan, Norra Ågatan

Description: 
   There will be a 30 minutes network outage for each area during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-10-04 09:00
End     : 2023-10-04 12:00
Updated : 2023-10-04 12:00

Affected area(s): 
   Rosendal, Östra Kålltorp

Description: 
   Upgrading router hardware, short internet connection outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-10-03 13:30
End     : 2023-10-03 15:30
Updated : 2023-10-03 15:30

Affected area(s): 
   Rosendal, Östra Kålltorp

Description: 
   Server upgrade

Affected service(s): 
   Wireless eduroam

Current progress report:
   

Status  : Solved
Start   : 2023-09-20 06:00
End     : 2023-09-20 06:20
Updated : 2023-09-20 08:00

Affected area(s): 
   Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Helmutsrogatan, Husaren, Hökegårdsgatan, Johannebergs Vattentorn, Kaserntorget, Kjellmansgatan, Kronhusgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Nya Varvet, Odin, Olofshöjd, Olssons Park, Ostkupan, Postgatan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Router software upgrade. Expected 10~20 minutes downtime

Affected service(s): 
   Internet connection

Current progress report:
   2023-09-20 06:20 - Upgrade complete

Status  : Solved
Start   : 2023-09-17 08:15
End     : 2023-09-17 08:22
Updated : 2023-09-17 13:57

Affected area(s): 
   Helmutsrogatan, Olofshöjd

Description: 
   Backbone restarted

Affected service(s): 
   Internet connection

Current progress report:
   Olofshöjd and Helmutsrogatan were affected by the short outage.

Status  : Solved
Start   : 2023-08-28 09:30
End     : 2023-08-28 10:00
Updated : 2023-08-29 09:05

Affected area(s): 
   Kjellmansgatan

Description: 
   Slowdowns and disconnections. The problem started at wednesday

Affected service(s): 
   Internet connection

Current progress report:
   2023-08-28 09:00 – Problem located on a router in Kjellmansgatan.

2023-08-28 10:35 – CPU cool down after restart. We will continue to monitoring the network.

2023-08-29 08:05 – Connection stabilized after the router restart.

Status  : Solved
Start   : 2023-08-09 09:00
End     : 2023-08-09 17:00
Updated : 2023-08-09 17:00

Affected area(s): 
   Kviberg, Sjukan

Description: 
   Internet connection disturbances due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment will be replaced. The Internet connection will be interrupted during the work progress.

Status  : Solved
Start   : 2023-08-09 09:00
End     : 2023-08-09 17:00
Updated : 2023-08-09 17:00

Affected area(s): 
   Rosendal

Description: 
   Network equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-08-08 09:00
End     : 2023-08-08 17:00
Updated : 2023-08-08 17:00

Affected area(s): 
   Kviberg, Sjukan

Description: 
   Internet connection disturbances due to maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment will be replaced. The Internet connection will be interrupted during the work progress.

Status  : Solved
Start   : 2023-08-08 15:15
End     : 2023-08-08 16:20
Updated : 2023-08-08 16:20

Affected area(s): 
   Fridhemsgatan

Description: 
   Power outage restarted routers and one will not startup

Affected service(s): 
   Internet connection

Current progress report:
   2023-08-08 16:20 Internet Connection is restored

Status  : Solved
Start   : 2023-08-02 04:50
End     : 2023-08-02 09:44
Updated : 2023-08-02 09:44

Affected area(s): 
   Rotary

Description: 
   Broken router device. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   broken device replaced

Status  : Solved
Start   : 2023-07-29 16:00
End     : 2023-07-29 19:50
Updated : 2023-07-29 19:50

Affected area(s): 
   Selma

Description: 
   Electrical work in the building

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-07-29 08:00
End     : 2023-07-29 16:00
Updated : 2023-07-29 16:00

Affected area(s): 
   Selma

Description: 
   Power outages in the entire building

Affected service(s): 
   Should affect Internet connection and TV

Current progress report:
   

Status  : Solved
Start   : 2023-07-24 08:00
End     : 2023-07-24 16:00
Updated : 2023-07-24 16:00

Affected area(s): 
   Selma

Description: 
   Between 8 and 9 affects the apartments, after that should only affect outside the apartments

Affected service(s): 
   Should affect the Internet connection and TV

Current progress report:
   

Status  : Solved
Start   : 2023-07-19 22:15
End     : 2023-07-20 09:10
Updated : 2023-07-20 09:12

Affected area(s): 
   Ostkupan

Description: 
   Internet connection down for some tenants

Affected service(s): 
   Internet connection

Current progress report:
   2023-07-20 08:26 – Technician called.

2023-07-20 09:10 – Connection restored.

Status  : Solved
Start   : 2023-07-18 08:35
End     : 2023-07-19 17:55
Updated : 2023-07-20 08:00

Affected area(s): 
   Hökegårdsgatan

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   2023-07-18 09:53 – We have reported the problem to our fiber provider.
- Following are updates from this fibers provider -
2023-07-18 12:15 - We have a cable damage in our network.
2023-07-18 14:09 - Technicians have localized the damage, need to gather material before any reparations can be done.
2023-07-18 17:29 - New cable has been installed, splicing ongoing in one end, but the other end needs to be digg from a concrete basement.
2023-07-18 19:35 - Splicing ongoing, and still digging to find the splicing box, its under concrete.
2023-07-18 21:31 - Still digging after the box, the thicknes of the concrete and the depth of the box is difficulting the jobb.
2023-07-18 23:10 - Cable box found, High voltage cable next to the box, they will start splice as soon as is feasable to work with the fibers.
2023-07-18 00:59 - Need to do some prework and the will start to splice.
2023-07-19 02:46 - prework ongoing, but will start splicing in the nearest hour.
2023-07-19 04:10 - Splicing ongoing.
2023-07-19 13:56 - Technician has been on site working on the problem since noon.
---
2023-07-19 17:55 - Connection restored.

Status  : Solved
Start   : 2023-07-19 09:00
End     : 2023-07-19 10:30
Updated : 2023-07-19 10:30

Affected area(s): 
   Selma

Description: 
   Hardware upgrade, short internet outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   10:30 - Upgrade complete

Status  : Solved
Start   : 2023-07-17 08:30
End     : 2023-07-17 13:00
Updated : 2023-07-17 13:00

Affected area(s): 
   Guldhedstornet

Description: 
   Hardware upgrade, short internet outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-07-12 08:30
End     : 2023-07-12 13:00
Updated : 2023-07-12 13:00

Affected area(s): 
   Fridhemsgatan 56, Fridhemsgatan 58

Description: 
   Hardware upgrade, short outage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-07-10 09:00
End     : 2023-07-10 16:00
Updated : 2023-07-10 16:00

Affected area(s): 
   Rosendal

Description: 
   Network outage during the maintenance work for Studiegången 3 to 5 and 8 to 10a

Affected service(s): 
   Internet connection

Current progress report:
   We will be performing a maintenance work, hardware upgrade for Studiegången 3-5 and 8-10a.

2023-07-10 11:36 – Completed the hardware upgrade on Studiegången 3, 4, and 5. Internet connection is now working there.

2023-07-10 14:31 – Completed the hardware upgrade on Studiegången 8, 9 and 10a. Internet connection is now working there.

Status  : Solved
Start   : 2023-07-06 09:00
End     : 2023-07-06 13:00
Updated : 2023-07-06 13:07

Affected area(s): 
   Rosendal

Description: 
   Maintenance work that affecting the connection for Studiegången 3 up to 10a

Affected service(s): 
   Internet connection

Current progress report:
   This maintenance work is a part of the larger maintenance on 2023-07-10.

Hardware upgrade of a central network equipment.

2023-07-06 10:00 – Maintenance started.

2023-07-06 13:08 – Studiegången 5 had a problem that is solved now. Maintenance completed.

Status  : Solved
Start   : 2023-07-05 09:00
End     : 2023-07-05 13:00
Updated : 2023-07-05 13:00

Affected area(s): 
   Rosendal

Description: 
   Affecting the connection in Studiegången from 10b up to 19

Affected service(s): 
   Internet connection

Current progress report:
   We will be performing a maintenance work. Hardware upgrade.

2023-07-05 09:30 – Maintenance started.

2023-07-05 09:55 – Maintenance completed.

Status  : Solved
Start   : 2023-07-05 07:30
End     : 2023-07-05 09:00
Updated : 2023-07-05 09:00

Affected area(s): 
   Fridhemsgatan 56, Högsbogatan

Description: 
   Configuration change, short internet outtage during this period

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-06-30 12:33
End     : 2023-07-01 14:30
Updated : 2023-07-01 14:30

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen

Description: 
   Several short network outages

Affected service(s): 
   Internet connection

Current progress report:
   2023-07-01 14:30 – It is still stable, no more interruptions since yesterday 14:44. Close ticket.

2023-06-30 16:20 – The connection has been stable since 14:44. We will keep monitoring.

Status  : Solved
Start   : 2023-06-22 12:04
End     : 2023-06-22 14:58
Updated : 2023-06-22 15:41

Affected area(s): 
   Brahegatan

Description: 
   Several network outages caused by unplanned power outages in the building

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-06-16 13:13
End     : 2023-06-16 13:31
Updated : 2023-06-16 13:31

Affected area(s): 
   Gårda

Description: 
   Restarting of router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-06-09 10:30
End     : 2023-06-09 12:30
Updated : 2023-06-09 15:16

Affected area(s): 
   Rosendal

Description: 
   5 to 10 minutes network outage for Studiegången 10B, up to 19

Affected service(s): 
   Internet connection

Current progress report:
   Fiber cable repairation is completed in Studiegången 10B.

2023-06-09 12:03 – Maintenance is completed. Continue monitoring.

Status  : Solved
Start   : 2023-06-07 12:30
End     : 2023-06-07 16:00
Updated : 2023-06-07 16:00

Affected area(s): 
   Tyghusvägen 10, Tyghusvägen 12

Description: 
   The Internet connection has been unstable after the fiber maintenance the 26th of may

Affected service(s): 
   Internet connection

Current progress report:
   Maintenance completed. The connection is now stable in Tyghusvägen 10 and 12. Continue monitoring.

Status  : Solved
Start   : 2023-06-04 12:00
End     : 2023-06-04 14:45
Updated : 2023-06-04 14:45

Affected area(s): 
   Olofshöjd

Description: 
   Dead router causing an internet outage in Framgången

Affected service(s): 
   Internet connection

Current progress report:
   Dead router replaced, if you still have problems with the you connection start by restarting your own router.

Status  : Solved
Start   : 2023-05-26 08:00
End     : 2023-05-26 12:00
Updated : 2023-05-26 12:00

Affected area(s): 
   Kviberg

Description: 
   Fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Fiber maintenance work will be performed during the morning. Short Internet connection interruptions will occur during the process.

Status  : Solved
Start   : 2023-05-25 15:00
End     : 2023-05-26 09:30
Updated : 2023-05-26 09:30

Affected area(s): 
   Studiegången

Description: 
   Internet connection lost for tenants in Studiegången 10B. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   Broken fiber cable due to construction work. Temporary solved by connecting to an older fiber cable. The broken fiber cable will be repaired in near future.

Status  : Solved
Start   : 2023-05-24 10:47
End     : 2023-05-24 11:26
Updated : 2023-05-24 11:29

Affected area(s): 
   Sjukan

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-05-22 15:51
End     : 2023-05-22 16:25
Updated : 2023-05-23 12:25

Affected area(s): 
   Sjukan

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   A short power outage caused the network outage.

Status  : Solved
Start   : 2023-05-21 01:35
End     : 2023-05-22 09:52
Updated : 2023-05-22 09:52

Affected area(s): 
   Husaren

Description: 
   A router is failing, affecting all the tenants in the area

Affected service(s): 
   Internet connection

Current progress report:
   2023-05-22 09:52 – The faulty router is replaced. The Internet connection is restored.
2023-05-22 00:15 – The router will be replaced Monday morning.
2023-05-21 23:45 – Once again the router has stopped working properly.
2023-05-21 02:55 – The router is up and running again since 2:30.

Status  : Solved
Start   : 2023-05-18 16:51
End     : 2023-05-19 08:04
Updated : 2023-05-19 08:04

Affected area(s): 
   Tyghusvägen

Description: 
   Building number 6 and 8

Affected service(s): 
   Internet connection

Current progress report:
   A power outage in a part of the building on Tyghusvägen 6/8 caused the network outage.

Status  : Solved
Start   : 2023-05-16 08:00
End     : 2023-05-16 11:00
Updated : 2023-05-16 11:00

Affected area(s): 
   Olofshöjd, Helmutsrogatan

Description: 
   Upgrading router

Affected service(s): 
   Internet connection

Current progress report:
   Short outages during this period.

Status  : Solved
Start   : 2023-05-15 15:00
End     : 2023-05-15 17:00
Updated : 2023-05-15 17:00

Affected area(s): 
   Olofshöjd, Helmutsrogatan

Description: 
   Upgrading router

Affected service(s): 
   SGSNet Wireless(eduroam)

Current progress report:
   

Status  : Solved
Start   : 2023-05-15 08:40
End     : 2023-05-15 09:56
Updated : 2023-05-15 09:59

Affected area(s): 
   Rosendal

Description: 
   Power outage due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   Studiegången 10b up to 19 are affected by the network outage.

Status  : Solved
Start   : 2023-05-09 22:00
End     : 2023-05-10 06:00
Updated : 2023-05-10 06:00

Affected area(s): 
   Hökegårdsgatan

Description: 
   Fiber cable work from Telia

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-05-05 14:10
End     : 2023-05-05 16:28
Updated : 2023-05-05 16:29

Affected area(s): 
   Opaltorget

Description: 
   Disturbances under fiber cable repair

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-04-26 06:00
End     : 2023-04-26 09:00
Updated : 2023-04-26 09:00

Affected area(s): 
   Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Router software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-04-25 09:52
End     : 2023-04-25 10:47
Updated : 2023-04-25 13:35

Affected area(s): 
   Tyghusvägen

Description: 
   Affecting the internet connection for tenants living in building 6 and 8

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-04-25 05:55
End     : 2023-04-25 09:00
Updated : 2023-04-25 09:00

Affected area(s): 
   Husaren, Kronhusgatan, Nya Varvet, Postgatan

Description: 
   Router software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-04-14 06:10
End     : 2023-04-14 09:00
Updated : 2023-04-14 09:00

Affected area(s): 
   Prickskyttestigen

Description: 
   Power outage. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-04-12 15:30
End     : 2023-04-13 08:24
Updated : 2023-04-13 08:24

Affected area(s): 
   Studiegången

Description: 
   Faulty network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress

Status  : Solved
Start   : 2023-03-21 12:35
End     : 2023-03-21 14:52
Updated : 2023-03-21 15:01

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Network disturbances

Affected service(s): 
   Internet connection

Current progress report:
   2023-03-21 12:53 – Technician called.

2023-03-21 14:09 – Technician on site. Connection stabilized and restored in Brahegatan, Norra Ågatan and Gårda. Connection is still down in Odin.

2023-03-21 15:02 – Connection restored in Odin.

Status  : Solved
Start   : 2023-03-16 06:30
End     : 2023-03-16 07:30
Updated : 2023-03-16 11:18

Affected area(s): 
   Lindholmsallén

Description: 
   Power outage. Electricity was gone

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-15 00:00
End     : 2023-03-15 06:00
Updated : 2023-03-15 06:00

Affected area(s): 
   Hökegårdsgatan

Description: 
   Fiber cable work from Telia

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-06 08:30
End     : 2023-03-06 12:45
Updated : 2023-03-06 12:45

Affected area(s): 
   Första Långgatan, Husaren, Kjellmansgatan, Kronhusgatan, Kviberg, Norra Ågatan, Tredje Långgatan

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-06 08:30
End     : 2023-03-06 12:45
Updated : 2023-03-06 12:45

Affected area(s): 
   Postgatan

Description: 
   Router software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-05 14:30
End     : 2023-03-06 08:10
Updated : 2023-03-06 08:21

Affected area(s): 
   Storgatan

Description: 
   Dead network switch

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-03 06:00
End     : 2023-03-03 09:00
Updated : 2023-03-03 09:00

Affected area(s): 
   Lindholmsallén, Rosendal

Description: 
   Network equipment software upgrade. 10~20 expected downtime

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-02 06:00
End     : 2023-03-02 09:00
Updated : 2023-03-02 09:00

Affected area(s): 
   Ceres, Ekbacka, Guldhedstornet, Hökegårdsgatan, Lilla Torp, Opaltorget, Oxhagsgatan, Plejaden, Rosendal, Sjukan, Smedjan, Östra Kålltorp

Description: 
   Network equipment software upgrade. 10~20 minutes expected downtime

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-03-01 13:30
End     : 2023-03-01 16:30
Updated : 2023-03-02 09:28

Affected area(s): 
   Brahegatan, Norra Ågatan, Odin

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes of network outage during the upgrades of each router.

2023-03-01 13:31 – Maintenance started in Odin.

2023-03-01 13:47 – Maintenance completed in Odin.

2023-03-01 14:13 – Maintenance started in Norra Ågatan.

2023-03-01 15:31 – Maintenance started in Brahegatan.

2023-03-01 15:38 – Maintenance completed in Brahegatan.

2023-03-02 09:28 – Router in Norra Ågatan will be upgraded another time.

Status  : Solved
Start   : 2023-02-28 06:00
End     : 2023-02-28 09:00
Updated : 2023-02-28 09:00

Affected area(s): 
   Andra Långgatan, Första Långgatan, Gibraltar, Husaren, Kjellmansgatan, Medicinareberget, Norra Ågatan, Olssons Park, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Network equipment software upgrade. Expected 10~20 minutes downtime

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-22 06:00
End     : 2023-02-22 09:00
Updated : 2023-02-22 09:00

Affected area(s): 
   Brahegatan, Gårda, Olofshöjd, Sven Brolids Väg

Description: 
   Networking equipment software upgrade, 10~20 minutes outage planned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-21 16:00
End     : 2023-02-22 01:22
Updated : 2023-02-22 05:00

Affected area(s): 
   Gårda

Description: 
   The Internet connection is very slow. Troubleshoot in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-21 15:00
End     : 2023-02-21 16:00
Updated : 2023-02-21 16:00

Affected area(s): 
   Gårda

Description: 
   Router software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting the router.

2023-02-21 15:46 – Software upgraded. Maintenance completed.

Status  : Solved
Start   : 2023-02-20 16:00
End     : 2023-02-20 17:44
Updated : 2023-02-20 17:47

Affected area(s): 
   Gårda

Description: 
   Extended maintenance

Affected service(s): 
   Internet connection

Current progress report:
   Router software rollback in Gårda.

2023-02-20 17:44 – Connection restored.

Status  : Solved
Start   : 2023-02-20 13:15
End     : 2023-02-20 16:00
Updated : 2023-02-20 16:00

Affected area(s): 
   Gårda, Medicinareberget

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-17 14:36
End     : 2023-02-20 08:20
Updated : 2023-02-20 08:20

Affected area(s): 
   Brahegatan

Description: 
   https://www.goteborgenergi.se/kundservice/avbrott/aktuella

Affected service(s): 
   Internet connection

Current progress report:
   2023-02-23-20 08:20 One router did not recover after the power outage and that went unnoticed longer than it should.

Status  : Solved
Start   : 2023-02-16 00:15
End     : 2023-02-16 06:00
Updated : 2023-02-16 06:00

Affected area(s): 
   Odin

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-14 00:00
End     : 2023-02-14 06:00
Updated : 2023-02-14 06:00

Affected area(s): 
   Ceres

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-10 08:00
End     : 2023-02-10 09:00
Updated : 2023-02-10 09:00

Affected area(s): 
   Hökegårdsgatan

Description: 
   Electrical maintenance work. The power will be gone during the process

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-08 10:00
End     : 2023-02-08 13:00
Updated : 2023-02-08 13:00

Affected area(s): 
   Olofshöjd

Description: 
   UPS battery services

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-02-06 11:29
End     : 2023-02-07 09:39
Updated : 2023-02-07 09:39

Affected area(s): 
   Ceres

Description: 
   The network equipment is down

Affected service(s): 
   Internet connection

Current progress report:
   2023-02-06 15:15 – Broken fiber link. We contacted the fiber provider.

2023-02-06 16:02 - Fiber technician will onsite tomorrow. Estimated fix time 2023-02-07 17:00

Status  : Solved
Start   : 2023-02-02 09:00
End     : 2023-02-02 16:00
Updated : 2023-02-02 16:00

Affected area(s): 
   Guldhedstornet, Helmutsrogatan, Medicinareberget, Olofshöjd, Ostkupan

Description: 
   A router is failing, affecting all the tenants in the area

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting each router. Estimating 15 minutes network outage in Uppstigen and Tillgången for UPS battery services.

Status  : Solved
Start   : 2023-02-01 07:00
End     : 2023-02-01 10:00
Updated : 2023-02-01 10:00

Affected area(s): 
   Viktor Rydberg

Description: 
   A power outage that causing a network outage in Viktor Rydberg

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-01-27 09:00
End     : 2023-01-27 12:00
Updated : 2023-01-27 15:18

Affected area(s): 
   Ceres

Description: 
   Electrical work. Power will be down during the process

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-01-27 03:28
End     : 2023-01-27 04:24
Updated : 2023-01-27 06:35

Affected area(s): 
   Rosendal

Description: 
   Network equipment down due to power outage

Affected service(s): 
   Internet connection

Current progress report:
   The power outage affected Studiegången 10b, 12, 17 and 18-19.

Status  : Solved
Start   : 2023-01-26 09:30
End     : 2023-01-26 16:00
Updated : 2023-01-26 16:00

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Östra Kålltorp, Oxhagsgatan, Prickskyttestigen, Rosendal

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting each router.

2023-01-26 11:25 – Routers upgraded in Rosendal.

2023-01-26 12:16 – Router upgraded in Östra Kålltorp.

2023-01-26 14:40 – Routers upgraded in Fridhemsgatan, Högsbogatan, Oxhagsgatan and Prickskyttestigen.

2023-01-26 15:13 – Router upgraded in Birger Jarl.

2023-01-26 15:14 – Maintenance completed. Restart your own router in case you still have troubles to connect to the Internet.

Status  : Solved
Start   : 2023-01-23 08:30
End     : 2023-01-23 16:00
Updated : 2023-01-23 16:00

Affected area(s): 
   Ceres, Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting each router.

2023-01-23 09:50 – Routers upgraded in Lindholmsallén.

2023-01-23 10:25 – Router upgraded in Plejaden.

2023-01-23 11:10 – Router upgraded in Ceres.

2023-01-23 11:53 – Router upgraded in Smedjan.

2023-01-23 13:48 – Router upgraded in Selma.

2023-01-23 14:10 – Router upgraded in Ekbacka.

2023-01-23 14:11 – Maintenance completed. Restart your own router in case you still have troubles to connect to the Internet.

Status  : Solved
Start   : 2023-01-19 00:00
End     : 2023-01-19 06:00
Updated : 2023-01-19 06:00

Affected area(s): 
   Smedjan

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2023-01-13 13:00
End     : 2023-01-13 16:30
Updated : 2023-01-13 16:30

Affected area(s): 
   Opaltorget

Description: 
   Upgrading the router will cause 10 minutes of network outage

Affected service(s): 
   Internet connection

Current progress report:
   2023-01-13 13:40 – Router upgraded. Maintenance completed

Status  : Solved
Start   : 2023-01-08 21:20
End     : 2023-01-09 08:57
Updated : 2023-01-09 08:57

Affected area(s): 
   Ostkupan

Description: 
   The Internet connection is down for some tenants

Affected service(s): 
   Internet connection

Current progress report:
   2023-01-09 08:57 – Resolving incident. Connection restored.

Status  : Solved
Start   : 2022-12-28 08:00
End     : 2022-12-28 16:00
Updated : 2022-12-28 16:00

Affected area(s): 
   Andra Långgatan, Dan Broströmhemmet, Gibraltar, Guldhedstornet, Helmutsrogatan, Hökegårdsgatan, Johannebergs Vattentorn, Lilla Torp, Medicinareberget, Olofshöjd, Olssons Park, Ostkupan, Rotary, Storgatan, Vasagatan, Volrat Tham

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting each router.

2022-12-28 08:55 – Maintenance started.

2022-12-28 09:00 – Upgrading routers in Rotary.

2022-12-28 09:35 – Upgrading router in Volrat Tham.

2022-12-28 10:30 – Upgrading routers in Olofshöjd.

2022-12-28 13:02 – Upgrading router in Gibraltar.

2022-12-28 14:05 – Upgrading routers in Ostkupan. Guldhedstornet, Helmutsrogatan, Medicinareberget and a router in Ostkupan will be upgraded another time.

Status  : Solved
Start   : 2022-12-21 16:00
End     : 2022-12-21 20:00
Updated : 2022-12-21 20:00

Affected area(s): 
   Uppstigen

Description: 
   Electrical work in the switch room

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-12-13 00:00
End     : 2022-12-13 06:00
Updated : 2022-12-13 06:00

Affected area(s): 
   Smedjan

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-12-08 11:03
End     : 2022-12-08 12:33
Updated : 2022-12-08 12:33

Affected area(s): 
   Kviberg

Description: 
   A power outage that causing a network outage in Lilla Regementsvägen 6, 8 and 10

Affected service(s): 
   Internet connection

Current progress report:
   Network outage in Lilla Regementsvägen 6/8/10.

2022-12-08 12:13 – Technician on site.

2022-12-08 12:31 – Resolving incident.

Status  : Solved
Start   : 2022-12-07 10:50
End     : 2022-12-07 11:00
Updated : 2022-12-07 11:00

Affected area(s): 
   Kviberg

Description: 
   Göteborg Energi have announced a power outage

Affected service(s): 
   Internet connection

Current progress report:
   Planned power outage in Lilla Regementsvägen 6 och Lilla Regementsvägen 8

Status  : Solved
Start   : 2022-12-06 11:24
End     : 2022-12-06 12:09
Updated : 2022-12-07 09:19

Affected area(s): 
   Helmutsrogatan

Description: 
   Exchange of residual-current device will cause a network outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-12-02 09:45
End     : 2022-12-02 11:45
Updated : 2022-12-02 11:45

Affected area(s): 
   Olofshöjd, Viktor Rydberg

Description: 
   Router software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting each router.

2022-12-02 11:17 – Maintenance completed.

Status  : Solved
Start   : 2022-12-01 13:30
End     : 2022-12-01 15:30
Updated : 2022-12-01 15:30

Affected area(s): 
   Sven Brolids Väg

Description: 
   Software upgrade on routers

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 10 minutes network outage for upgrading and restarting the routers.

2022-12-01 14:06 – Maintenance completed.

Status  : Solved
Start   : 2022-11-16 05:55
End     : 2022-11-16 09:00
Updated : 2022-11-16 09:00

Affected area(s): 
   Kaserntorget and areas connected to Kaserntorget

Description: 
   Software updates, outages probably under 20 minutes

Affected service(s): 
   Internet connection

Current progress report:
   Areas effected by the maintenance work will be Husaren, Kronhusgatan, Postgatan och Nya Varvet.

Status  : Solved
Start   : 2022-11-16 05:55
End     : 2022-11-16 09:00
Updated : 2022-11-16 09:00

Affected area(s): 
   Rotary and areas connected to Rotary

Description: 
   Software updates, outages probably under 20 minutes

Affected service(s): 
   Internet connection

Current progress report:
   Areas affected by the maintenance work will be Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gårda, Gibraltar, Guldhedstornet, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan,Vasagatan, Viktor Rydberg and Volrat Tham.

Status  : Solved
Start   : 2022-11-15 05:50
End     : 2022-11-15 09:00
Updated : 2022-11-15 09:00

Affected area(s): 
   Olofshöjd

Description: 
   Software updates, outages probably under 20 minutes

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-11-08 11:14
End     : 2022-11-08 11:26
Updated : 2022-11-08 12:23

Affected area(s): 
   Kronhusgatan, Postgatan

Description: 
   Network outage caused by a power outage in Kronhusgatan

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-31 09:00
End     : 2022-10-31 16:00
Updated : 2022-10-31 16:00

Affected area(s): 
   Olofshöjd

Description: 
   Replacing and upgrading the center network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Three center network equipment will be upgraded during the maintenance that will affect the internet connection in certain addresses in Olofshöjd.
Network equipment #1 : Omgången, Nedstigen.
Network equipment #2 : Framgången, Motgången.
Network equipment #3 : Tillgången, Uppstigen, Utlandagatan.
Replacing one of the network equipment is expected to take 30 minutes. Premises with wireless Internet connection Eduroam will be affected by the network outages.

2022-10-31 09:28 – Maintenance started with network equipment #1.

2022-10-31 12:45 – Maintenance completed. Network equipment #1-3 replaced. Restart your own router in case you still have troubles to connect to the Internet.

Status  : Solved
Start   : 2022-10-25 08:30
End     : 2022-10-25 16:00
Updated : 2022-10-25 16:00

Affected area(s): 
   Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Replacing electrical panel

Affected service(s): 
   Internet connection

Current progress report:
   The power outage in Kjellmansgatan will affect the Internet connection in Ceres, Första Långgatan and Tredje Långgatan.

2022-10-25 15:02 – Connection restored. Laser receiver power low on Ceres. Technician called.

2022-10-25 15:55 – Laser receiver power is now normal on Ceres.

Status  : Solved
Start   : 2022-10-18 08:30
End     : 2022-10-18 16:00
Updated : 2022-10-18 16:00

Affected area(s): 
   Kjellmansgatan 7

Description: 
   Replacing electrical panel

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-15 01:20
End     : 2022-10-15 03:00
Updated : 2022-10-15 03:00

Affected area(s): 
   Sven Brolids Väg

Description: 
   Network disturbances

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-12 18:00
End     : 2022-10-13 10:09
Updated : 2022-10-13 10:20

Affected area(s): 
   SGSNET Student

Description: 
   Network disturbances

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-13 00:00
End     : 2022-10-13 06:00
Updated : 2022-10-13 06:00

Affected area(s): 
   Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan

Description: 
   Fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-11 06:00
End     : 2022-10-11 09:30
Updated : 2022-10-11 09:30

Affected area(s): 
   Gibraltar, Olssons Park

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-07 10:30
End     : 2022-10-07 11:45
Updated : 2022-10-07 11:45

Affected area(s): 
   Prickskyttestigen

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-06 20:56
End     : 2022-10-06 21:41
Updated : 2022-10-07 05:48

Affected area(s): 
   Lilla Torp

Description: 
   Troubleshooting in progress by Göteborg Energi

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-03 11:00
End     : 2022-10-03 12:00
Updated : 2022-10-03 13:11

Affected area(s): 
   Olofshöjd

Description: 
   Could cause network outage for tenants in Framgången and Motgången

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-10-03 10:30
End     : 2022-10-03 11:30
Updated : 2022-10-03 11:30

Affected area(s): 
   Johannebergs Vattentorn, Rotary

Description: 
   Low signal on one of the links in Rotary

Affected service(s): 
   Internet connection

Current progress report:
   2022-10-03 11:12 – Signal improved. Maintenance completed

Status  : Solved
Start   : 2022-09-30 06:00
End     : 2022-09-30 09:30
Updated : 2022-09-30 09:30

Affected area(s): 
   Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-29 06:00
End     : 2022-09-29 09:30
Updated : 2022-09-29 09:30

Affected area(s): 
   Brahegatan, Gårda, Lilla Torp, Norra Ågatan, Odin, Tillgången

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-28 12:00
End     : 2022-09-28 13:30
Updated : 2022-09-28 13:30

Affected area(s): 
   Johannebergs Vattentorn, Rotary

Description: 
   Extended maintenance

Affected service(s): 
   Internet connection

Current progress report:
   Technical problems with a router

Status  : Solved
Start   : 2022-09-28 08:00
End     : 2022-09-28 12:00
Updated : 2022-09-28 12:00

Affected area(s): 
   Johannebergs Vattentorn, Rotary

Description: 
   Maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-28 06:00
End     : 2022-09-28 09:30
Updated : 2022-09-28 09:30

Affected area(s): 
   Lindholmsallén

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-28 06:00
End     : 2022-09-28 09:30
Updated : 2022-09-28 09:30

Affected area(s): 
   Ceres, Ekbacka, Lindholmsallén, Plejaden, Smedjan

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-27 09:20
End     : 2022-09-27 10:00
Updated : 2022-09-27 10:00

Affected area(s): 
   Brahegatan

Description: 
   Extended maintenance

Affected service(s): 
   Internet connection

Current progress report:
   2022-09-27 09:21 – Technician on site and ETA of 40 minutes.

Status  : Solved
Start   : 2022-09-27 06:00
End     : 2022-09-27 09:30
Updated : 2022-09-27 09:30

Affected area(s): 
   Brahegatan, Lilla Torp, Rosendal, Sjukan, Östra Kålltorp

Description: 
   Upgrading of networking devices

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-22 06:00
End     : 2022-09-22 09:30
Updated : 2022-09-22 09:30

Affected area(s): 
   Brahegatan, Gibraltar, Gårda, Norra Ågatan, Odin, Olofshöjd, Ostkupan, Viktor Rydberg, Volrat Tham

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-21 06:00
End     : 2022-09-21 09:30
Updated : 2022-09-21 09:30

Affected area(s): 
   Andra Långgatan, Första Långgatan, Guldhedstornet, Husaren, Kjellmansgatan, Medicinareberget, Tredje Långgatan, Vasagatan

Description: 
   Upgrading of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-21 05:20
End     : 2022-09-21 08:00
Updated : 2022-09-21 08:00

Affected area(s): 
   Sven Brolids Väg

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-09-17 12:58
End     : 2022-09-17 13:57
Updated : 2022-09-17 13:57

Affected area(s): 
   Omgången

Description: 
   Technical problems with a router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-08-24 09:00
End     : 2022-08-24 12:00
Updated : 2022-08-24 12:00

Affected area(s): 
   Sven Brolids Väg

Description: 
   Replacing one of the router

Affected service(s): 
   Internet connection

Current progress report:
   Will affect the Internet connection for Sven Brolids Väg 11, 13 and 15.

Status  : Solved
Start   : 2022-08-18 16:00
End     : 2022-08-18 17:00
Updated : 2022-08-18 17:00

Affected area(s): 
   Medicinaregatan 2

Description: 
   Emergency restart av router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-08-17 03:21
End     : 2022-08-17 11:26
Updated : 2022-08-17 11:26

Affected area(s): 
   Andra Långgatan

Description: 
   Problem with the electricity in the building

Affected service(s): 
   Internet connection

Current progress report:
   2022-08-17 08:52 – Technician on their way.

Status  : Solved
Start   : 2022-08-16 12:24
End     : 2022-08-16 13:33
Updated : 2022-08-16 13:33

Affected area(s): 
   Drakegatan 4

Description: 
   Connection lost with a network switch

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-08-11 08:00
End     : 2022-08-11 17:00
Updated : 2022-08-11 17:00

Affected area(s): 
   Uppstigen

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   We will be performing a maintenance work. Replacement of network equipment.

Status  : Solved
Start   : 2022-08-10 01:22
End     : 2022-08-10 08:18
Updated : 2022-08-10 08:18

Affected area(s): 
   Nya Varvet

Description: 
   Technical problem with a router

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection restored.

Status  : Solved
Start   : 2022-08-09 16:55
End     : 2022-08-09 17:30
Updated : 2022-08-09 17:30

Affected area(s): 
   Framgången

Description: 
   Extended maintenance

Affected service(s): 
   None

Current progress report:
   Will not affect the internet connection.

Status  : Solved
Start   : 2022-08-09 08:00
End     : 2022-08-09 17:00
Updated : 2022-08-09 17:00

Affected area(s): 
   Framgången, Motgången

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   We will be performing a maintenance work. Replacement of network equipment.

Status  : Solved
Start   : 2022-08-04 09:00
End     : 2022-08-04 12:00
Updated : 2022-08-04 15:27

Affected area(s): 
   Ostkupan

Description: 
   Maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Maintenance completed

Status  : Solved
Start   : 2022-07-27 08:00
End     : 2022-07-27 10:07
Updated : 2022-07-27 13:59

Affected area(s): 
   Viktor Rydberg

Description: 
   Replacing a faulty router

Affected service(s): 
   Internet connection

Current progress report:
   2022-07-27 08:07 – Technician called.

2022-07-27 10:07 – Replaced the faulty router.

Status  : Solved
Start   : 2022-07-13 09:00
End     : 2022-07-13 12:00
Updated : 2022-07-13 12:00

Affected area(s): 
   Andra Långgatan, Brahegatan, Dan Broströmhemmet, Gibraltar, Guldhedstornet, Gårda, Hökegårdsgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Rotary, Storgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Hardware upgrade, during this period there will be a couple of short outages

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-07-12 21:11
End     : 2022-07-13 02:00
Updated : 2022-07-13 02:00

Affected area(s): 
   Selma

Description: 
   Unplanned network outage, technician troubleshoot

Affected service(s): 
   Internet connection

Current progress report:
   2022-07-13 02:00 - Replaced the faulty router.

Status  : Solved
Start   : 2022-07-07 09:30
End     : 2022-07-07 11:30
Updated : 2022-07-07 11:30

Affected area(s): 
   Husaren, Kronhusgatan, Nya Varvet, Postgatan

Description: 
   Hardware upgrade, a couple short outage will happen during this time

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-07-06 08:00
End     : 2022-07-06 17:00
Updated : 2022-07-06 17:00

Affected area(s): 
   Omgången

Description: 
   We will be performing a maintenance work. Replacement of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-07-01 07:00
End     : 2022-07-01 17:00
Updated : 2022-07-01 17:00

Affected area(s): 
   Studiegången

Description: 
   Fiber cable work. Studiegången 17 will be affected

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-06-29 09:15
End     : 2022-06-29 09:20
Updated : 2022-07-08 10:15

Affected area(s): 
   Helmutsrogatan

Description: 
   Power outage by Göteborgs Stad. Technician troubleshoot

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-06-21 15:22
End     : 2022-06-21 15:58
Updated : 2022-06-21 17:38

Affected area(s): 
   Helmutsrogatan

Description: 
   Cut-off power cable

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-06-09 00:00
End     : 2022-06-09 06:00
Updated : 2022-06-09 06:00

Affected area(s): 
   Ekbacka

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-06-02 11:46
End     : 2022-06-02 14:01
Updated : 2022-06-02 14:35

Affected area(s): 
   Motgången

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   2022-06-02 12:53 – Power is back. Internet connection is restored for most of the tenants. One network device is still down. Technician on their way.

Status  : Solved
Start   : 2022-06-02 09:30
End     : 2022-06-02 11:00
Updated : 2022-06-02 11:47

Affected area(s): 
   Nedstigen, Omgången

Description: 
   Replacing dead router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-06-02 07:00
End     : 2022-06-02 08:00
Updated : 2022-06-02 08:00

Affected area(s): 
   Sven Brolids Väg

Description: 
   Electrical work, TV will be down, Internet connection *should* be ok

Affected service(s): 
   TV and maybe Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-05-25 13:00
End     : 2022-05-25 14:30
Updated : 2022-05-25 14:30

Affected area(s): 
   Husaren, Kronhusgatan, Nya Varvet, Postgatan

Description: 
   Will not affect the internet connection

Affected service(s): 
   None

Current progress report:
   

Status  : Solved
Start   : 2022-05-24 00:17
End     : 2022-05-24 00:51
Updated : 2022-05-24 07:44

Affected area(s): 
   Prickskyttestigen

Description: 
   Internet outage due to power failure

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-05-23 08:30
End     : 2022-05-23 11:30
Updated : 2022-05-23 13:05

Affected area(s): 
   Studiegången

Description: 
   Internet connection will be affected in Studiegången 10B, 11, 12, 13 och 14

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection will be affected in Studiegången 10B, 11, 12, 13 och 14 due to a network maintenance work

Status  : Solved
Start   : 2022-05-20 18:26
End     : 2022-05-20 20:10
Updated : 2022-05-20 20:10

Affected area(s): 
   Studiegången

Description: 
   Internet connection lost due to power outage. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-05-16 15:43
End     : 2022-05-16 19:56
Updated : 2022-05-16 19:56

Affected area(s): 
   Östra Kålltorp

Description: 
   Internet connection lost due to power outage in the area

Affected service(s): 
   Internet connection

Current progress report:
   Technician in place. Troubleshooting in progress...

Status  : Solved
Start   : 2022-05-12 13:00
End     : 2022-05-12 14:30
Updated : 2022-05-12 14:30

Affected area(s): 
   Studiegången

Description: 
   Internet och TV outage due to fiber work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-05-12 09:00
End     : 2022-05-12 13:00
Updated : 2022-05-12 13:00

Affected area(s): 
   Studiegången

Description: 
   Internet and TV connection interrupted on Studiegången 18-19 due to fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-05-04 09:40
End     : 2022-05-04 11:45
Updated : 2022-05-05 08:14

Affected area(s): 
   Omgången

Description: 
   Power outage. Equipment recovery in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-05-02 09:43
End     : 2022-05-02 11:18
Updated : 2022-05-02 11:18

Affected area(s): 
   Rosendal

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   Studiegången 11, 12, 18 and 19 is affected by the disturbances.

2022-05-02 10:55 – Connection restored in Studiegången 11, 12. Disturbances can still occur.

2022-05-02 11:02 – Connection restored in Studiegången 18, 19.

Status  : Solved
Start   : 2022-05-02 00:15
End     : 2022-05-02 05:15
Updated : 2022-05-02 05:15

Affected area(s): 
   Odin

Description: 
   Fiber cable maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-04-25 12:45
End     : 2022-04-25 13:45
Updated : 2022-04-25 13:45

Affected area(s): 
   Tyghusvägen 14

Description: 
   Replacing optical module to improve the signal

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-04-13 10:00
End     : 2022-04-13 13:00
Updated : 2022-04-13 13:00

Affected area(s): 
   Selma

Description: 
   Troubleshooting the fiber cables

Affected service(s): 
   Internet connection, Television services

Current progress report:
   2022-04-13 09:25 - The technician started the job a bit earlier than planned

Status  : Solved
Start   : 2022-04-12 12:35
End     : 2022-04-12 14:20
Updated : 2022-04-12 14:20

Affected area(s): 
   Fridhemsgatan

Description: 
   Faulty router. Troubleshooting  in progress

Affected service(s): 
   Internet connection

Current progress report:
   Router replaced, service restored.
Restart your own router in case you still have troubles.

Status  : Solved
Start   : 2022-04-07 19:50
End     : 2022-04-08 00:44
Updated : 2022-05-03 15:57

Affected area(s): 
   Kaserntorget and areas connected to Kaserntorget

Description: 
   Problems with network equipment after the power outage

Affected service(s): 
   Internet connection

Current progress report:
   Internet connection in Kronhusgatan, Postgatan and Nya Varvet is affected by the power outage.

Status  : Solved
Start   : 2022-04-05 13:00
End     : 2022-04-05 14:00
Updated : 2022-04-05 14:00

Affected area(s): 
   Selma

Description: 
   Replacement of faulty device, short outage(s) during the hour

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-04-04 10:16
End     : 2022-04-04 10:36
Updated : 2022-04-04 11:08

Affected area(s): 
   Kronhusgatan, Postgatan

Description: 
   Out of function network device. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-04-04 09:04
End     : 2022-04-04 09:29
Updated : 2022-04-04 09:29

Affected area(s): 
   Omgången

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-04-01 01:24
End     : 2022-04-01 12:26
Updated : 2022-04-01 12:28

Affected area(s): 
   Tyghusvägen

Description: 
   Faulty router

Affected service(s): 
   Internet connection

Current progress report:
   2022-04-01 05:04 – Technician called.

2022-04-01 07:45 – Technician on site.

2022-04-01 09:11 – Connection restored and stable. Hardware needs to be replaced. There will be another network outage later today for replacing the hardware.

2022-04-01 12:26 – Hardware replaced. Resolving incident. Restart the router if you can't connect to Internet.

Status  : Solved
Start   : 2022-03-30 08:00
End     : 2022-03-30 16:00
Updated : 2022-03-30 16:00

Affected area(s): 
   Kviberg, Sjukan

Description: 
   Disturbances to the Internet connection may occur several times during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   2022-03-30 08:49 – Maintenance started in Lilla Regementvägen 6, 8 and 10.

2022-03-30 10:30 – Maintenance completed in Lilla Regementvägen 6, 8 and 10. Continue to monitoring the connection.

2022-03-30 10:48 – Maintenance started in Lilla Regementvägen 14, 16 and Tyghusvägen 6, 8, 10, 12, 14 and Sjukan.

2022-03-30 11:49 – Maintenance completed in Lilla Regementvägen 14, 16 and Tyghusvägen 6, 8, 10, 12, 14 and Sjukan. Continue to monitoring the connection.

Status  : Solved
Start   : 2022-03-25 15:39
End     : 2022-03-25 15:48
Updated : 2022-03-25 16:03

Affected area(s): 
   Postgatan

Description: 
   A network switch is unreachable

Affected service(s): 
   Internet connection

Current progress report:
   2022-03-25 16:03 – Connection is now stable.

2022-03-25 15:48 – Technician will be on site in 15 minutes.

2022-03-25 15:44 – Technician called.

Status  : Solved
Start   : 2022-03-16 11:00
End     : 2022-03-16 13:02
Updated : 2022-03-16 13:02

Affected area(s): 
   Uppstigen

Description: 
   Power outage in Upptigen 110. Technician will be at the location soon

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-03-09 19:30
End     : 2022-03-09 22:45
Updated : 2022-03-09 22:45

Affected area(s): 
   Ekbacka

Description: 
   Internet outage

Affected service(s): 
   Internet connection

Current progress report:
   Internet outage due to power failure.

Status  : Solved
Start   : 2022-03-03 19:02
End     : 2022-03-04 11:30
Updated : 2022-03-04 11:30

Affected area(s): 
   Rosendal

Description: 
   Building number 10b up to 19 is affected by the disturbances

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-03-03 08:00
End     : 2022-03-03 17:00
Updated : 2022-03-03 17:00

Affected area(s): 
   Rosendal

Description: 
   Reposition of network equipment. Internet connection disturbances during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-03-01 00:15
End     : 2022-03-01 14:38
Updated : 2022-03-01 14:38

Affected area(s): 
   Ostkupan

Description: 
   Fiber cable work in Örgryte

Affected service(s): 
   Internet connection

Current progress report:
   2022-03-01 12:43 – There is still a problem with the Internet connection to Ostkupan. Third party technician working on restoring the connection.

2022-03-01 08:13 – Troubleshooting in progress with fiber operator.

2022-03-01 06:31 – Internet connection has not been restored from the maintenance work. Previously end time 2022-03-01 05:15.

Status  : Solved
Start   : 2022-02-17 00:02
End     : 2022-02-17 01:53
Updated : 2022-02-17 10:50

Affected area(s): 
   Dan Broströmhemmet

Description: 
   Unknown network outage that affected the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-02-16 07:20
End     : 2022-02-16 07:50
Updated : 2022-02-16 07:50

Affected area(s): 
   Sven Brolids Väg

Description: 
   Setup UPS

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-02-03 08:13
End     : 2022-02-03 08:49
Updated : 2022-02-03 08:49

Affected area(s): 
   Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Lost connection with the network equipment due to a power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-02-03 00:00
End     : 2022-02-03 06:00
Updated : 2022-02-03 06:00

Affected area(s): 
   Ostkupan

Description: 
   Station changes in Örgryte (continue from yesterday)

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2022-02-02 00:00
End     : 2022-02-02 05:15
Updated : 2022-02-02 07:55

Affected area(s): 
   Ostkupan

Description: 
   Station changes in Örgryte

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-12-27 03:10
End     : 2021-12-27 10:30
Updated : 2021-12-27 10:30

Affected area(s): 
   Olofshöjd

Description: 
   Routers for area 200 and 300 went down. Probably power outage

Affected service(s): 
   Internet connection

Current progress report:
   2021-12-27 08:40 - Faulty UPS, connection restored temporarily.
2021-12-27 10:30 - UPS replaced, connection restored.
Try restarting you router if your connection still does not work.

Status  : Solved
Start   : 2021-12-27 02:15
End     : 2021-12-27 04:00
Updated : 2021-12-27 04:00

Affected area(s): 
   Rotary, Viktor Rydberg, Volrat Thamsgatan

Description: 
   Power outage in Johanneberg

Affected service(s): 
   Internet connection

Current progress report:
   2021-12-27 3:30 - The power is back, but Volrat Tham has probably an equipment failure.
2021-12-27 4:00 - The router in Volrat Tham is restarted and is up and going.

Status  : Solved
Start   : 2021-12-22 14:34
End     : 2021-12-22 16:00
Updated : 2021-12-22 16:00

Affected area(s): 
   Odin

Description: 
   Replacement of faulty router

Affected service(s): 
   Internet connection

Current progress report:
   Connection restored, if problems persist restart your routers

Status  : Solved
Start   : 2021-12-02 14:02
End     : 2021-12-02 14:08
Updated : 2021-12-02 14:11

Affected area(s): 
   Olofshöjd

Description: 
   Distrurbances caused a short network outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-12-02 13:32
End     : 2021-12-02 14:04
Updated : 2021-12-02 14:04

Affected area(s): 
   Ekbacka

Description: 
   Network outage. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-11-18 08:43
End     : 2021-11-18 11:03
Updated : 2021-11-18 11:03

Affected area(s): 
   Birger Jarl

Description: 
   Network equipment is not responding

Affected service(s): 
   Internet connection

Current progress report:
   2021-11-18 10:18 – Network equipment not starting after the power outage. Technician called.

Status  : Solved
Start   : 2021-11-04 14:55
End     : 2021-11-04 16:30
Updated : 2021-11-04 16:30

Affected area(s): 
   Andra Långgatan, Första Långgatan

Description: 
   Power outge in the area. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-11-03 08:00
End     : 2021-11-03 11:00
Updated : 2021-11-03 11:00

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Equipment upgrade

Affected service(s): 
   Internet connection

Current progress report:
   The Internet connection will be lost during the maintenance window.

Status  : Solved
Start   : 2021-11-01 08:00
End     : 2021-11-01 12:00
Updated : 2021-11-01 12:00

Affected area(s): 
   Brahegatan

Description: 
   Equipment upgrade

Affected service(s): 
   Internet connection

Current progress report:
   The internet connection will be lost during the maintenance window.

2021-11-01 09:48 – Fiber collector installed.

2021-11-01 11:24 – Maintenance completed. Continue to monitor.

Status  : Solved
Start   : 2021-10-27 19:00
End     : 2021-10-27 19:45
Updated : 2021-10-27 20:00

Affected area(s): 
   Norra Ågatan

Description: 
   Power outage in the area

Affected service(s): 
   Internet connection

Current progress report:
   2021-10-27 20:00 - Göteborgs Energi resolved the power outage.

Status  : Solved
Start   : 2021-10-18 09:30
End     : 2021-10-18 12:30
Updated : 2021-10-18 12:30

Affected area(s): 
   Brahegatan

Description: 
   Changing the optical modules

Affected service(s): 
   Internet connection

Current progress report:
   2021-10-18 10:59 – 19 tenants are without internet connection. Network equipment not starting correctly.  Spare equipment on the way to Brahegatan.

2021-10-18 11:01 – Extending maintenance from 11:30 to 12:30.

Status  : Solved
Start   : 2021-10-16 23:09
End     : 2021-10-17 20:44
Updated : 2021-10-18 08:30

Affected area(s): 
   Brahegatan

Description: 
   Network equipment unreachable

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-10-15 11:20
End     : 2021-10-15 13:12
Updated : 2021-10-15 13:12

Affected area(s): 
   Rotary

Description: 
   Network outage due to power lost

Affected service(s): 
   Internet connection

Current progress report:
   Technicians are at location solving the issue.

Status  : Solved
Start   : 2021-10-12 09:22
End     : 2021-10-12 12:29
Updated : 2021-10-12 14:03

Affected area(s): 
   Drakegatan 4

Description: 
   Lost connection with Drakegatan 4 in Gårda

Affected service(s): 
   Internet connection

Current progress report:
   Technician on the way to Gårda.

2021-10-12 12:29 – Uplink to Drakegatan 4 restored.

Status  : Solved
Start   : 2021-10-10 14:30
End     : 2021-10-10 16:58
Updated : 2021-10-10 16:58

Affected area(s): 
   Selma

Description: 
   Power outage in the whole building

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-09-30 08:00
End     : 2021-09-30 12:00
Updated : 2021-09-30 12:00

Affected area(s): 
   Gårda

Description: 
   Replacement of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   The Internet connection will be unavailable during the maintenance window.

Status  : Solved
Start   : 2021-09-27 08:00
End     : 2021-09-27 12:00
Updated : 2021-09-27 12:00

Affected area(s): 
   Ekbacka

Description: 
   Replacement of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   The Internet connection will be unavailable during the maintenance window.

Status  : Solved
Start   : 2021-09-23 09:00
End     : 2021-09-23 10:00
Updated : 2021-09-23 10:00

Affected area(s): 
   Volrat Thamsgatan

Description: 
   Electrical cable work. Power will be off

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-09-15 00:00
End     : 2021-09-15 06:00
Updated : 2021-09-15 06:00

Affected area(s): 
   Husaren

Description: 
   Adjusts technical faults after maintenance last week

Affected service(s): 
   Internet connection

Current progress report:
   Estimating 15 minutes network outage

Status  : Solved
Start   : 2021-09-09 08:00
End     : 2021-09-09 12:00
Updated : 2021-09-09 12:00

Affected area(s): 
   Husaren

Description: 
   Replacement of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Internet service will be unavailable during the maintenance window.

Status  : Solved
Start   : 2021-09-07 08:00
End     : 2021-09-07 12:00
Updated : 2021-09-07 12:00

Affected area(s): 
   Brahegatan

Description: 
   Replacement of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Internet service will be unavailable during the maintenance window.

Status  : Solved
Start   : 2021-09-03 13:40
End     : 2021-09-03 14:40
Updated : 2021-09-03 14:40

Affected area(s): 
   Lilla Regementsvägen 8

Description: 
   Internet service will be unavailable during the power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-09-02 08:00
End     : 2021-09-02 10:20
Updated : 2021-09-02 10:20

Affected area(s): 
   Norra Ågatan, Vasagatan

Description: 
   Replacement of network equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-08-31 08:00
End     : 2021-08-31 12:00
Updated : 2021-08-31 12:00

Affected area(s): 
   Andra Långgatan, Första Långgatan, Tredje Långgatan

Description: 
   Network equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   2021-08-31 09:00 – Maintenance completed in Första Långgatan.

2021-08-31 09:29 – Starting maintenance in Andra Långgatan.

2021-08-31 10:13 – Maintenance completed in Andra Långgatan.

2021-08-31 10:24 – Starting maintenance in Tredje Långgatan.

2021-08-31 10:50 – Maintenance completed in Tredje Långgatan.

Status  : Solved
Start   : 2021-08-19 08:00
End     : 2021-08-19 13:30
Updated : 2021-08-19 13:30

Affected area(s): 
   Nya Varvet

Description: 
   Fiber repairing in progress

Affected service(s): 
   Internet connection

Current progress report:
   The fiber link has been repaired.
The Internet connection should be stable in the building 30.

Status  : Solved
Start   : 2021-08-17 12:00
End     : 2021-08-18 10:02
Updated : 2021-08-18 10:02

Affected area(s): 
   Birger Jarl

Description: 
   Network disturbances. DNS issues. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-08-17 08:37
End     : 2021-08-17 09:30
Updated : 2021-08-17 09:30

Affected area(s): 
   Dan Broströmhemmet

Description: 
   Power outge in the area. Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-07-27 01:12
End     : 2021-07-27 10:19
Updated : 2021-07-27 10:36

Affected area(s): 
   Birger Jarl

Description: 
   Network equipment not responding

Affected service(s): 
   Internet connection

Current progress report:
   2021-07-27 10:36 – Faulty router replaced. Resolving incident.

Status  : Solved
Start   : 2021-07-13 09:30
End     : 2021-07-13 11:30
Updated : 2021-07-13 11:30

Affected area(s): 
   Högsbogatan, Oxhagsgatan, Prickskyttestigen

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-07-07 00:00
End     : 2021-07-07 06:00
Updated : 2021-07-07 06:00

Affected area(s): 
   Brahegatan

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-07-06 12:14
End     : 2021-07-06 13:26
Updated : 2021-07-06 13:50

Affected area(s): 
   Selma

Description: 
   Network equipment didnt start up after a power outage

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment replaced.

Status  : Solved
Start   : 2021-07-05 00:00
End     : 2021-07-05 07:00
Updated : 2021-07-05 07:00

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Fiber cable work due to construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-07-02 08:00
End     : 2021-07-02 10:00
Updated : 2021-07-02 10:00

Affected area(s): 
   Kjellmansgatan

Description: 
   Electrical work in the building

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-06-23 09:28
End     : 2021-06-23 09:47
Updated : 2021-06-23 09:47

Affected area(s): 
   Högsbogatan

Description: 
   Network equipment is offline. Electrician is performing a electrical fuse change

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-06-22 13:15
End     : 2021-06-22 13:20
Updated : 2021-06-22 13:20

Affected area(s): 
   Nya Varvet

Description: 
   Changing router for customers

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-05-30 20:50
End     : 2021-06-01 15:30
Updated : 2021-06-01 16:51

Affected area(s): 
   Högsbogatan

Description: 
   Connection lost with Högsbogatan

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress

2021-05-31 09:20 – Technician on site.

2021-05-31 09:59 – Connection restored. Eight connections still not working. Estimating 30 minutes to get those eight connection restored.

2021-05-31 10:25 – Connection restored for those eight connections.

2021-05-31 21:52 – Internet connection down.

2021-06-01 08:29 – Technician called.

2021-06-01 09:05 – Resolving incident.

2021-06-01 10:30 – Earth leakage circuit breaker problem occurred again.

2021-06-01 13:24 – Internet connection restored temporarily. Working on locating the problem.

2021-06-01 14:40 – Electrician called and will arrive at an estimate of 30 minutes.

Status  : Solved
Start   : 2021-05-18 13:19
End     : 2021-05-18 14:32
Updated : 2021-05-18 14:51

Affected area(s): 
   Medicinaregatan 14 B, Medicinaregatan 2

Description: 
   Router not responding after a power outage

Affected service(s): 
   Internet connection

Current progress report:
   2021-05-18 13:42 – Troubleshooting started.

2021-05-18 14:32 – Resolving incident.

Status  : Solved
Start   : 2021-05-11 13:11
End     : 2021-05-11 14:08
Updated : 2021-05-11 14:21

Affected area(s): 
   Gårda

Description: 
   Faulty network equipment

Affected service(s): 
   Internet connection

Current progress report:
   2021-05-11 13:15 – Technician on their way.

2021-05-11 13:55 – Technician on site.

2021-05-11 14:21 – Faulty fiber patch cable replaced. Resolving incident.

Status  : Solved
Start   : 2021-05-06 11:29
End     : 2021-05-06 11:34
Updated : 2021-05-06 11:35

Affected area(s): 
   Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Power outage caused router to restart

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-04-27 09:43
End     : 2021-04-27 09:49
Updated : 2021-04-27 09:49

Affected area(s): 
   Ekbacka

Description: 
   Network equipment is not responding

Affected service(s): 
   Internet connection

Current progress report:
   Changed title from unplanned network outage to unplanned power outage

Status  : Solved
Start   : 2021-04-21 17:00
End     : 2021-04-21 18:00
Updated : 2021-04-21 18:00

Affected area(s): 
   Studiegången

Description: 
   Building 6 and 7 will have a 5 minutes network outage during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   Extended maintenance to 18:00 (from 17:30).

Status  : Solved
Start   : 2021-04-21 12:30
End     : 2021-04-21 13:05
Updated : 2021-04-21 13:05

Affected area(s): 
   Kviberg

Description: 
   Network loss at Lilla Regementsvägen 8

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-04-16 09:00
End     : 2021-04-16 11:30
Updated : 2021-04-16 11:30

Affected area(s): 
   Nya Varvet

Description: 
   Replacement of network equipment (only building number 30 will be affected)

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-04-16 09:00
End     : 2021-04-16 11:00
Updated : 2021-04-16 11:00

Affected area(s): 
   Medicinaregatan 2, Änggården

Description: 
   Internet connection will be down during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-04-13 00:10
End     : 2021-04-13 09:13
Updated : 2021-04-13 09:16

Affected area(s): 
   Olofshöjd, Omgången

Description: 
   Access router is not responding. Parts of the apartments in Omgången are affected

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-04-10 09:35
End     : 2021-04-10 10:09
Updated : 2021-04-10 10:53

Affected area(s): 
   Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Lost connection with several areas. Göteborg Energi have announced an unplanned power outage

Affected service(s): 
   Internet connection

Current progress report:
   2021-04-10 09:38 – Troubleshooting in progress.

2021-04-10 10:07 – Power outage detected. Causing problems for Ceres, Kjellmansgatan, Första and Tredje Långgatan.

2021-04-10 10:11 – Connection restored for now. Göteborg Energi have announced an unplanned power outage on their website around Kjellmansgatan.

Status  : Solved
Start   : 2021-04-08 09:00
End     : 2021-04-08 12:00
Updated : 2021-04-08 12:00

Affected area(s): 
   Nya Varvet

Description: 
   Network outage expected to be five minutes

Affected service(s): 
   Internet connection

Current progress report:
   The maintenance is not complete. Postpone to another day.

Status  : Solved
Start   : 2021-04-08 08:30
End     : 2021-04-08 09:00
Updated : 2021-04-08 10:57

Affected area(s): 
   Andra Långgatan

Description: 
   The maintenance expected to be five minutes long

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-04-07 01:00
End     : 2021-04-07 02:00
Updated : 2021-04-07 02:00

Affected area(s): 
   Nya Varvet

Description: 
   IP-address change for tenants living in Nya Varvet

Affected service(s): 
   Internet connection

Current progress report:
   2021-04-01 14:39 – Email sent to tenants with more information.

Status  : Solved
Start   : 2021-03-30 14:19
End     : 2021-03-30 16:11
Updated : 2021-03-30 16:11

Affected area(s): 
   Nya Varvet

Description: 
   Network equipment not responding

Affected service(s): 
   Internet connection

Current progress report:
   2021-03-30 15:40 – Technician on the way to Nya Varvet to replace the faulty network equipment.

Status  : Solved
Start   : 2021-03-19 09:00
End     : 2021-03-19 11:00
Updated : 2021-03-19 11:00

Affected area(s): 
   Medicinareberget, Änggården

Description: 
   Maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-03-09 07:20
End     : 2021-03-09 09:10
Updated : 2021-03-09 09:10

Affected area(s): 
   Lilla Regementsvägen

Description: 
   Power outage in the area of Kviberg

Affected service(s): 
   Internet connection

Current progress report:
   2021-03-09 07:58 – Router not responding after the power outage. Technician called.

2021-03-09 09:06 – Technician on site.

2021-03-09 09:10 – Resolving incident.

Status  : Solved
Start   : 2021-02-25 08:00
End     : 2021-02-25 11:00
Updated : 2021-02-25 11:00

Affected area(s): 
   Östra Kålltorp

Description: 
   Internet connection will be down during the power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-02-10 08:19
End     : 2021-02-10 09:29
Updated : 2021-02-10 09:29

Affected area(s): 
   Rosendal

Description: 
   Disturbances that cause short Internet outages

Affected service(s): 
   Internet connection

Current progress report:
   2021-02-10 09:05 – Technician on site.

Status  : Solved
Start   : 2021-01-22 11:04
End     : 2021-01-22 11:12
Updated : 2021-01-22 11:12

Affected area(s): 
   Prickskyttestigen

Description: 
   Network equipment not responding

Affected service(s): 
   Internet connection

Current progress report:
   Network switch restarted.

Status  : Solved
Start   : 2021-01-21 09:00
End     : 2021-01-21 16:00
Updated : 2021-01-21 16:00

Affected area(s): 
   Rosendal

Description: 
   Short outages can occuer during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-01-17 18:43
End     : 2021-01-17 19:55
Updated : 2021-01-17 19:58

Affected area(s): 
   Gårda

Description: 
   Router unreachable

Affected service(s): 
   Internet connection

Current progress report:
   2021-01-17 18:47 – Technician called.

2021-01-17 19:48 – Technician on site.

2021-01-17 19:55 – Replaced the faulty router.

2021-01-17 19:58 – Resolving incident. Continue to monitoring the router.

Status  : Solved
Start   : 2021-01-14 12:00
End     : 2021-01-14 12:30
Updated : 2021-01-14 12:30

Affected area(s): 
   Rotary

Description: 
   The power will be shutdown during the maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2021-01-14 12:00
End     : 2021-01-14 12:30
Updated : 2021-01-14 12:30

Affected area(s): 
   Gibraltar, Lilla Torp, Olssons Park, Volrat Thamsgatan

Description: 
   Short outage for Television services

Affected service(s): 
   Television services

Current progress report:
   

Status  : Solved
Start   : 2021-01-11 15:59
End     : 2021-01-11 16:38
Updated : 2021-01-11 16:38

Affected area(s): 
   Högsbogatan

Description: 
   Network switch didn't start up correctly after a short power outage

Affected service(s): 
   Internet connection

Current progress report:
   2021-01-11 15:59 – Technician called.

2021-01-11 16:26 – Technician on site.

2021-01-11 16:38 – Resolving incident.

Status  : Solved
Start   : 2021-01-07 08:00
End     : 2021-01-07 13:30
Updated : 2021-01-07 13:30

Affected area(s): 
   Viktor Rydberg

Description: 
   The power outage will affect the Internet connection for all tenants

Affected service(s): 
   Internet connection

Current progress report:
   2021-01-07 12:37 – Extending maintenance from 12:00 to 13:30 due to a router did not start after the power was back on. Technician called.

Status  : Solved
Start   : 2020-11-23 13:29
End     : 2020-11-23 14:29
Updated : 2020-11-23 14:29

Affected area(s): 
   Tyghusvägen

Description: 
   Restarting router

Affected service(s): 
   Internet connection

Current progress report:
   Maintenance completed.

Status  : Solved
Start   : 2020-11-18 02:37
End     : 2020-11-18 09:29
Updated : 2020-11-18 09:29

Affected area(s): 
   Högsbogatan, Oxhagsgatan, Prickskyttestigen

Description: 
   Damaged router equipment

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-11-11 08:00
End     : 2020-11-12 10:00
Updated : 2020-11-12 10:19

Affected area(s): 
   Östra Kålltorp, Rosendal, SGSNET Privat Rosendal

Description: 
   Maintenance work causing several outages for all tenants living in Rosendal and Östra Kålltorp

Affected service(s): 
   Internet connection

Current progress report:
   Outage after maintenance work.

2020-11-12 10:19 – Internet connection restored. Restart your router if you still can't connect to the Internet.

Status  : Solved
Start   : 2020-11-05 01:02
End     : 2020-11-05 07:44
Updated : 2020-11-05 07:44

Affected area(s): 
   Guldhedstornet

Description: 
   Internet connection down for all tenants in Guldhedstornet

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2020-11-05 07:20 – Technician on site.

2020-11-05 07:44 – Faulty router replaced. Internet connection restored.

Status  : Solved
Start   : 2020-11-04 12:00
End     : 2020-11-04 14:30
Updated : 2020-11-04 14:30

Affected area(s): 
   Kjellmansgatan 7, Kjellmansgatan 9

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-11-02 16:38
End     : 2020-11-02 20:18
Updated : 2020-11-03 07:40

Affected area(s): 
   Nya Varvet

Description: 
   Networkswitch unreachable

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-11-01 22:00
End     : 2020-11-02 07:40
Updated : 2020-11-02 08:23

Affected area(s): 
   areas connected to Lindholmsallén

Description: 
   Our fiber provider have announced a maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   Areas affected by the maintenance work are Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan. Job is not finished. Troubleshooting in progress.

Status  : Solved
Start   : 2020-10-28 12:00
End     : 2020-10-28 16:00
Updated : 2020-10-28 16:00

Affected area(s): 
   Östra Kålltorp

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-10-14 13:00
End     : 2020-10-14 13:16
Updated : 2020-10-14 13:16

Affected area(s): 
   Motgången

Description: 
   Due to the need of replacing a device a short outage will occur around 13:00~14:00

Affected service(s): 
   Internet connection

Current progress report:
   The device was replaced without the need for an outage.

Status  : Solved
Start   : 2020-10-12 14:55
End     : 2020-10-12 16:20
Updated : 2020-10-12 16:30

Affected area(s): 
   Ostkupan

Description: 
   Short unplanned power outage

Affected service(s): 
   Internet connection

Current progress report:
   2020-10-12 15:00 – Power is back on.

2020-10-12 15:37 – Some tenants still experience a problem to connect to Internet. Technician called.

Status  : Solved
Start   : 2020-10-09 10:03
End     : 2020-10-09 10:12
Updated : 2020-10-09 10:12

Affected area(s): 
   Studiegången

Description: 
   Short network outage for tenants living in building 12

Affected service(s): 
   Internet connection

Current progress report:
   Maintenance completed. Restart your router if you still can't connect to the Internet.

Status  : Solved
Start   : 2020-10-01 13:00
End     : 2020-10-01 15:00
Updated : 2020-10-01 15:00

Affected area(s): 
   Uppstigen

Description: 
   Exchange network equipment

Affected service(s): 
   Internet connection

Current progress report:
   Tenants living in Uppstigen 100 will be affected by the maintenance.

2020-10-01 13:57 – Maintenance completed. Monitoring.

Status  : Solved
Start   : 2020-09-24 08:48
End     : 2020-09-24 10:55
Updated : 2020-09-24 10:55

Affected area(s): 
   Olofshöjd

Description: 
   Unplanned traffic disturbances

Affected service(s): 
   Internet connection

Current progress report:
   2020-09-24 09:25 – Technician on site.

2020-09-24 10:14 – Internet connection restored in parts of Olofshöjd. Working on restoring Uppstigen.

Status  : Solved
Start   : 2020-09-20 03:30
End     : 2020-09-20 12:05
Updated : 2020-09-20 12:35

Affected area(s): 
   Rosendal

Description: 
   Replacing a faulty router. Affecting part of Rosendal

Affected service(s): 
   Internet connection

Current progress report:
   2020-09-20 12:35 – Replaced the faulty router.

Status  : Solved
Start   : 2020-09-11 09:21
End     : 2020-09-11 10:03
Updated : 2020-09-11 10:03

Affected area(s): 
   Rosendal

Description: 
   Power estimated to be back 11:00

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-08-12 14:00
End     : 2020-08-12 17:00
Updated : 2020-08-12 17:00

Affected area(s): 
   Ostkupan, Rotary

Description: 
   Equipment replacement

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-08-12 00:00
End     : 2020-08-12 08:40
Updated : 2020-08-12 10:00

Affected area(s): 
   Ostkupan

Description: 
   Construction work

Affected service(s): 
   Internet connection

Current progress report:
   Our carrier will perform a fiber maintenance.

2020-08-12 7:45 - There are still some issues. Technician is contacted.

2020-08-12 10:00 - The issue is solved.

Status  : Solved
Start   : 2020-08-10 06:00
End     : 2020-08-10 12:09
Updated : 2020-08-10 12:09

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin, Ostkupan

Description: 
   Internet connection is still down in several areas after the previous planned maintenance

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2020-08-10 06:55 – Technician called.

2020-08-10 11:51 – Internet connection restored in Brahegatan Gårda, Norra Ågatan and Odin.

2020-08-10 12:08 – Internet connection restored in Ostkupan.

Status  : Solved
Start   : 2020-08-10 00:00
End     : 2020-08-10 06:00
Updated : 2020-08-10 06:00

Affected area(s): 
   Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gårda, Helmutsrogatan, Kjellmansgatan, Lilla Torp, Norra Ågatan, Odin, Ostkupan, Storgatan, Tredje Långgatan, Vasagatan

Description: 
   Construction work

Affected service(s): 
   Internet connection

Current progress report:
   Our carrier will perform a fiber maintenance.

2020-08-10 01:03 – The Internet connection in Ostkupan, Lilla Torp, Första Långgatan, Andra Långgatan, Tredje Långgatan, Ceres, Kjellmansgatan, Gårda, Odin, Norra Ågatan, Brahegatan, Dan Broströmshemmet, Vasagatan and Storgatan is also affected by the construction work.

Status  : Solved
Start   : 2020-08-04 09:00
End     : 2020-08-04 16:00
Updated : 2020-08-04 16:24

Affected area(s): 
   Kjellmansgatan

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   Network equipment upgraded. Maintenance completed.

Status  : Solved
Start   : 2020-08-03 09:00
End     : 2020-08-03 12:00
Updated : 2020-08-03 12:00

Affected area(s): 
   Ceres

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   2020-08-03 10:33 – Network hardware upgraded. Internet connection restored.

Status  : Solved
Start   : 2020-07-28 09:00
End     : 2020-07-28 12:00
Updated : 2020-07-28 12:00

Affected area(s): 
   Viktor Rydberg

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-07-27 09:00
End     : 2020-07-27 12:00
Updated : 2020-07-27 14:23

Affected area(s): 
   Medicinaregatan 14 B, Medicinaregatan 2

Description: 
   Hardware upgrade

Affected service(s): 
   Internet connection

Current progress report:
   2020-07-27 10:20 – Maintenance in Medicinaregatan 2 is completed.

2020-07-27 14:23 – Maintenance completed 10:50.

Status  : Solved
Start   : 2020-07-24 16:22
End     : 2020-07-24 17:19
Updated : 2020-07-24 17:33

Affected area(s): 
   Husaren

Description: 
   Connection to the router in Husaren is down

Affected service(s): 
   Internet connection

Current progress report:
   2020-07-24 17:00 – Technician on site.

2020-07-24 17:33 – Faulty router replaced. Internet connection restored.

Status  : Solved
Start   : 2020-07-23 23:20
End     : 2020-07-24 00:01
Updated : 2020-07-24 00:01

Affected area(s): 
   Gibraltargatan 27

Description: 
   Router not starting after the power outage

Affected service(s): 
   Internet connection

Current progress report:
   2020-07-23 23:21 – Technician called.

2020-07-24 00:01 – Router is up. Connection restored.

Status  : Solved
Start   : 2020-07-23 23:39
End     : 2020-07-23 23:52
Updated : 2020-07-23 23:52

Affected area(s): 
   Olofshöjd

Description: 
   Short power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-07-23 22:12
End     : 2020-07-23 23:20
Updated : 2020-07-23 23:20

Affected area(s): 
   Gibraltar

Description: 
   The power is planned to be back 23:20

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-07-20 09:00
End     : 2020-07-20 12:00
Updated : 2020-07-20 12:00

Affected area(s): 
   Gibraltar

Description: 
   Exchanging IP-addresses

Affected service(s): 
   Internet connection

Current progress report:
   2020-07-20 08:40 – Maintenance started.

2020-07-20 09:38 – IP-addresses for tenants changed.

2020-07-20 09:49 – The exchange went OK. Continue monitoring.

Try to restart the router if your connection still not working after the maintenance.

Status  : Solved
Start   : 2020-07-12 12:53
End     : 2020-07-12 13:14
Updated : 2020-07-12 13:14

Affected area(s): 
   Motgången

Description: 
   Temporary lost connection with gateway router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-06-29 02:50
End     : 2020-06-29 09:05
Updated : 2020-06-29 09:05

Affected area(s): 
   Högsbogatan

Description: 
   Missing switch link

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress ...

Status  : Solved
Start   : 2020-06-20 19:00
End     : 2020-06-21 00:35
Updated : 2020-06-21 00:46

Affected area(s): 
   Anders Carlssons Gata 1, Lindholmsallén

Description: 
   Router not starting after power outage

Affected service(s): 
   Internet connection

Current progress report:
   2020-06-20 19:03 – Technician called.

2020-06-20 22:20 – Problem found. Waiting on spare parts.

Status  : Solved
Start   : 2020-06-20 18:37
End     : 2020-06-20 19:00
Updated : 2020-06-20 19:00

Affected area(s): 
   Ceres, Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan

Description: 
   Power outage in Hisingen

Affected service(s): 
   Internet connection

Current progress report:
   2020-06-20 18:37 – Göteborgs Energi investigating.

2020-06-20 18:46 – Power back on.

Status  : Solved
Start   : 2020-06-19 21:09
End     : 2020-06-20 02:25
Updated : 2020-06-20 09:39

Affected area(s): 
   Volrat Tham

Description: 
   Internet connection down

Affected service(s): 
   Internet connection

Current progress report:
   2020-06-19 21:28 – Investigating.

2020-06-19 23:43 – Faulty switch. Replacing switch on their way.

2020-06-20 02:29 – Resolving incident.

Status  : Solved
Start   : 2020-06-18 07:30
End     : 2020-06-18 08:00
Updated : 2020-06-18 08:00

Affected area(s): 
   Uppstigen

Description: 
   Expected to be max 15 minutes network outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-06-11 15:30
End     : 2020-06-12 09:50
Updated : 2020-06-12 09:50

Affected area(s): 
   Dan Broströmhemmet

Description: 
   Lost internet connection

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress...

Status  : Solved
Start   : 2020-06-11 15:30
End     : 2020-06-11 15:45
Updated : 2020-06-11 15:45

Affected area(s): 
   Dan Broströmhemmet

Description: 
   Maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-05-19 05:28
End     : 2020-05-19 05:50
Updated : 2020-05-19 05:51

Affected area(s): 
   Framgången, Motgången

Description: 
   Internet connection down in parts of Olofshöjd

Affected service(s): 
   Internet connection

Current progress report:
   Problem solved. Internet connection restored.

Status  : Solved
Start   : 2020-05-18 00:00
End     : 2020-05-18 06:00
Updated : 2020-05-18 06:00

Affected area(s): 
   Lindholmsallén, Plejadgatan, Selma, Smedjan

Description: 
   Network Maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-05-15 09:40
End     : 2020-05-15 10:31
Updated : 2020-05-15 10:31

Affected area(s): 
   Richertsgatan 2 E

Description: 
   Damage switch equipment

Affected service(s): 
   Internet connection

Current progress report:
   We are on our way to fix/change the equipment

Status  : Solved
Start   : 2020-05-13 00:00
End     : 2020-05-13 06:00
Updated : 2020-05-13 06:00

Affected area(s): 
   Helmutsrogatan

Description: 
   Road construction

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-05-12 00:00
End     : 2020-05-12 07:43
Updated : 2020-05-12 07:43

Affected area(s): 
   Hökegårdsgatan, Ostkupan

Description: 
   Road construction

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-05-11 03:20
End     : 2020-05-11 08:57
Updated : 2020-05-11 08:57

Affected area(s): 
   Odin

Description: 
   Unplanned network outage on Odin

Affected service(s): 
   Internet connection

Current progress report:
   Replaced a faulty router.

Internet connection restored.

Status  : Solved
Start   : 2020-05-08 09:49
End     : 2020-05-08 12:24
Updated : 2020-05-08 12:32

Affected area(s): 
   Storgatan

Description: 
   Internet connection down

Affected service(s): 
   Internet connection

Current progress report:
   2020-05-08 09:55 – Technician will be in Storgatan in a few minutes.

2020-05-08 12:32 – Connection restored. Replaced a faulty switch.

Status  : Solved
Start   : 2020-04-07 14:09
End     : 2020-04-07 14:50
Updated : 2020-04-07 14:50

Affected area(s): 
   Kjellmansgatan 11

Description: 
   Internet connection interrupted due to power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-04-01 12:24
End     : 2020-04-01 13:43
Updated : 2020-04-01 13:43

Affected area(s): 
   Fridhemsgatan

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   Power will be back around 13:45.

Status  : Solved
Start   : 2020-03-31 16:46
End     : 2020-03-31 17:10
Updated : 2020-03-31 17:10

Affected area(s): 
   Högsbogatan, Oxhagsgatan

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-03-24 08:00
End     : 2020-03-24 13:00
Updated : 2020-03-24 13:00

Affected area(s): 
   Studiegången

Description: 
   Network infrastructure changes

Affected service(s): 
   Internet connection

Current progress report:
   The maintenance will cause several network outages for tenants living in Studiegången 10a.

Status  : Solved
Start   : 2020-03-20 06:27
End     : 2020-03-20 08:37
Updated : 2020-03-20 08:37

Affected area(s): 
   Olofshöjd

Description: 
   Part of Olofshöjd affected, broken router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-03-16 15:14
End     : 2020-03-16 16:46
Updated : 2020-03-16 16:46

Affected area(s): 
   SGS Veckobostäder Olofshöjd, Uppstigen

Description: 
   Damaged electric cable

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-03-14 01:00
End     : 2020-03-14 03:45
Updated : 2020-03-14 03:50

Affected area(s): 
   Olofshöjd

Description: 
   Part of Olofshöjd has network outage. A router is broken

Affected service(s): 
   Internet connection

Current progress report:
   2020-03-14 3:50 The router is replaced and the Internet connection is working again.

Status  : Solved
Start   : 2020-03-12 21:55
End     : 2020-03-13 00:05
Updated : 2020-03-13 00:15

Affected area(s): 
   Högsbogatan

Description: 
   Unplanned power outage, Göteborg Energi is working to solve it

Affected service(s): 
   Internet connection

Current progress report:
   2020-03-13 0:15 The power is back

Status  : Solved
Start   : 2020-03-12 09:35
End     : 2020-03-12 09:55
Updated : 2020-03-12 09:55

Affected area(s): 
   Olofshöjd

Description: 
   Power outage that affect internet in the 100 area

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-03-10 12:05
End     : 2020-03-10 15:20
Updated : 2020-03-11 08:43

Affected area(s): 
   Hökegårdsgatan

Description: 
   Power outage due to preparing work for the forthcomming reconstruction

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-03-05 08:30
End     : 2020-03-05 10:06
Updated : 2020-03-05 10:06

Affected area(s): 
   Högsbogatan

Description: 
   Network infrastructure changes

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-02-17 12:41
End     : 2020-02-17 14:16
Updated : 2020-02-17 14:16

Affected area(s): 
   Ostkupan

Description: 
   Lost internet connection

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress...

Status  : Solved
Start   : 2020-02-07 08:00
End     : 2020-02-07 09:00
Updated : 2020-02-07 09:00

Affected area(s): 
   Rosendal

Description: 
   Construction work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-02-03 05:10
End     : 2020-02-03 09:27
Updated : 2020-02-03 09:27

Affected area(s): 
   Kviberg

Description: 
   Lost internet connection

Affected service(s): 
   Internet connection

Current progress report:
   troubleshooting in progress

Status  : Solved
Start   : 2020-02-03 00:00
End     : 2020-02-03 00:06
Updated : 2020-02-03 00:06

Affected area(s): 
   Hökegårdsgatan

Description: 
   Fiber cable work due to road work

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-02-01 00:58
End     : 2020-02-01 02:04
Updated : 2020-02-01 15:49

Affected area(s): 
   Brahegatan 9

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2020-01-13 10:18
End     : 2020-01-13 10:38
Updated : 2020-01-13 10:38

Affected area(s): 
   Selma

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   2020-01-13 10:32 – Technician on their way to the site.

2020-01-13 10:38 – Network equipment up. A short power outage caused the outage.

Status  : Solved
Start   : 2020-01-08 10:30
End     : 2020-01-10 13:20
Updated : 2020-01-10 13:20

Affected area(s): 
   Hökegårdsgatan

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   We have informed our fiber provider. A case has been created.

2020-01-09 08:00 - Our fiber provider has found a problem in the area and worked during the night until 01:00, and they will continue that work today from 07:30.

Status  : Solved
Start   : 2019-12-30 04:40
End     : 2019-12-30 23:57
Updated : 2019-12-31 00:39

Affected area(s): 
   Ekbacka, Lindholmsallén, Plejadgatan, Selma, Smedjan

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2019-12-30 10:58 – Our fiber provider is on site repairing the cables.

2019-12-30 16:06 – Contractor is still out in the field to repair the cables. Unfortunately, we have not been given a timetable, but it will take several hours before it is completed.

2019-12-30 17:14 – Latests news saying it can take all night and a little more to repair the cables.

2019-12-30 20:33 – Internet connection restored in Lindholmsallén, Plejadgatan and Smedjan.

2019-12-30 21:01 – Internet connection restored in Ekbacka.

2019-12-30 22:34 – Internet connection restored in Selma since 21:37. Disturbances can still occur. Waiting on our fiber provider to inform that the repair is completed.

2019-12-31 00:39 – The reparation of the fiber cables is now completed.

Status  : Solved
Start   : 2019-12-11 00:03
End     : 2019-12-11 01:47
Updated : 2019-12-11 07:10

Affected area(s): 
   Ceres

Description: 
   Planned fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-12-10 11:51
End     : 2019-12-10 12:49
Updated : 2019-12-10 12:49

Affected area(s): 
   Plejadgatan

Description: 
   Power outage

Affected service(s): 
   Internet connection

Current progress report:
   The electricity will be restored around 12:40

Status  : Solved
Start   : 2019-12-09 09:00
End     : 2019-12-09 12:00
Updated : 2019-12-09 12:00

Affected area(s): 
   SGS Veckobostäder Gibraltar, SGSNET Wireless

Description: 
   Uppgrading a server which handles wireless system

Affected service(s): 
   Wireless connection SGS Student

Current progress report:
   

Status  : Solved
Start   : 2019-12-06 08:30
End     : 2019-12-06 17:02
Updated : 2019-12-06 17:04

Affected area(s): 
   Uppstigen

Description: 
   Work in progress to restore the power

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-12-05 09:12
End     : 2019-12-05 17:43
Updated : 2019-12-05 17:43

Affected area(s): 
   Uppstigen

Description: 
   Central network equipment in Uppstigen is affected by the power outage

Affected service(s): 
   Internet connection

Current progress report:
   More information will come soon.

2019-12-05 10:53 – Work in progress to replace the broken power cable.

2019-12-05 16:51 – Power back on.

2019-12-05 17:00 – Internet service is still down for some tenants.

2019-12-05 17:40 – Internet connection restored.

Status  : Solved
Start   : 2019-12-05 14:47
End     : 2019-12-05 16:10
Updated : 2019-12-05 16:10

Affected area(s): 
   Nya Varvet

Description: 
   Network equipment down

Affected service(s): 
   Internet connection

Current progress report:
   Technician on their way.

2019-12-05 15:47 – Short network outage, updating software.

Status  : Solved
Start   : 2019-12-04 12:59
End     : 2019-12-04 17:38
Updated : 2019-12-04 17:38

Affected area(s): 
   Uppstigen

Description: 
   Power cable damaged during excavation work

Affected service(s): 
   Internet connection

Current progress report:
   2019-12-04 15:20 – Internet service is still down for some tenants. A router didn't start correctly after the power outage. Technician called.

2019-12-04 17:16 – Technician on site.

2019-12-04 17:38 – Resolving incident.

Power cable repaired/replaced.

Status  : Solved
Start   : 2019-12-02 05:44
End     : 2019-12-02 08:13
Updated : 2019-12-02 08:20

Affected area(s): 
   Olofshöjd

Description: 
   Lost internet connection

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2019-12-02 08:13 – Replaced the faulty router.

2019-12-02 08:20 – Resolving incident.

Status  : Solved
Start   : 2019-11-29 05:38
End     : 2019-11-29 11:06
Updated : 2019-11-29 13:53

Affected area(s): 
   Studiegången

Description: 
   Internet connection disturbances

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2019-11-29 13:53 – The damaged fiber cable has been repaired and we're pleased to announce that the that Internet service has been restored.

Status  : Solved
Start   : 2019-11-28 17:43
End     : 2019-11-28 21:27
Updated : 2019-11-28 21:27

Affected area(s): 
   Rosendal

Description: 
   Internet connection down

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress

Status  : Solved
Start   : 2019-11-28 05:00
End     : 2019-11-28 09:00
Updated : 2019-11-28 09:00

Affected area(s): 
   Gibraltar, Guldhedstornet, Johannebergs Vattentorn, Lilla Torp, Oxhagsgatan, Plejadgatan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Software updates

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-27 05:00
End     : 2019-11-27 09:00
Updated : 2019-11-27 09:00

Affected area(s): 
   Ceres, Dan Broströmhemmet, Ekbacka, Kviberg, Lindholmsallén, Olssons Park, Rosendal, Selma, Smedjan

Description: 
   Software updates

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-26 08:25
End     : 2019-11-26 10:51
Updated : 2019-11-26 10:51

Affected area(s): 
   Ostkupan

Description: 
   Internet connection down

Affected service(s): 
   Internet connection

Current progress report:
   troubleshooting in progress

Status  : Solved
Start   : 2019-11-26 05:00
End     : 2019-11-26 09:00
Updated : 2019-11-26 09:00

Affected area(s): 
   Andra Långgatan, Birger Jarl, Brahegatan, Fridhemsgatan, Första Långgatan, Gårda, Helmutsrogatan, Husaren, Högsbogatan, Hökegårdsgatan, Kjellmansgatan, Kronhusgatan, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Postgatan, Prickskyttestigen

Description: 
   Software updates

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-25 05:00
End     : 2019-11-25 05:15
Updated : 2019-11-25 05:15

Affected area(s): 
   Olofshöjd

Description: 
   Software updates

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-22 05:00
End     : 2019-11-22 05:15
Updated : 2019-11-22 05:15

Affected area(s): 
   Husaren, Kaserntorget, Kronhusgatan, Nya Varvet, Postgatan

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-20 16:30 - Changed upgrade time.

Status  : Solved
Start   : 2019-11-21 05:00
End     : 2019-11-21 05:15
Updated : 2019-11-21 07:30

Affected area(s): 
   Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gårda, Gibraltar, Guldhedstornet, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinaregatan 14 B, Medicinaregatan 2, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   Software upgrades will cause a short network outage in Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham.

2019-11-21 07:30 - Ostkupan needed some personal attention but the connection is now restored.

Status  : Solved
Start   : 2019-11-20 05:00
End     : 2019-11-20 07:45
Updated : 2019-11-20 07:45

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Olofshöjd, Oxhagsgatan, Prickskyttestigen, Rosendal

Description: 
   Software upgrades

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-20 07:45 - Rosendal needed some extra attention but it's now working.

Status  : Solved
Start   : 2019-11-18 05:00
End     : 2019-11-18 05:15
Updated : 2019-11-18 08:57

Affected area(s): 
   Ekbacka, Helmutsrogatan, Lindholmsallén, Olofshöjd, Ostkupan, Plejadgatan, Selma, Smedjan

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-17 01:16
End     : 2019-11-17 01:26
Updated : 2019-11-18 08:45

Affected area(s): 
   Olofshöjd

Description: 
   Router restart

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-11-15 05:31
End     : 2019-11-15 08:53
Updated : 2019-11-15 09:41

Affected area(s): 
   Rosendal

Description: 
   Affecting buildings 3 and 4

Affected service(s): 
   Internet connection

Current progress report:
   Cause of disturbance: Fiber outage

Status  : Solved
Start   : 2019-11-13 08:00
End     : 2019-11-13 10:00
Updated : 2019-11-13 10:00

Affected area(s): 
   Mejerigatan 2

Description: 
   Software upgrade

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-13 10:00 - Software upgrades complete.

Status  : Solved
Start   : 2019-11-12 10:54
End     : 2019-11-12 13:09
Updated : 2019-11-12 15:21

Affected area(s): 
   Ostkupan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Internet service up, restart your router if you still can't connect to the Internet.

Status  : Solved
Start   : 2019-11-10 20:33
End     : 2019-11-10 21:59
Updated : 2019-11-10 22:10

Affected area(s): 
   Norra Ågatan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   2019-11-10 22:10 – Internet connection restored. Restart your broadband router if you still experience problems to connect to Internet.

Status  : Solved
Start   : 2019-10-29 09:00
End     : 2019-10-29 16:00
Updated : 2019-10-29 16:00

Affected area(s): 
   Husaren

Description: 
   Contruction work that may affect the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-10-29 00:25
End     : 2019-10-29 11:15
Updated : 2019-10-29 11:15

Affected area(s): 
   Ostkupan

Description: 
   There were a short disturbance of the Internet connection

Affected service(s): 
   Internet connection

Current progress report:
   2019-10-29 01:20 - Most of the connections have Internet access. Some can still have disturbance. Further investigation will follow Tuesday morning.

2019-10-29 11:15 The problem is solved. Do you still have network outage restart your broadband router.

Status  : Solved
Start   : 2019-10-16 09:35
End     : 2019-10-28 07:44
Updated : 2019-10-28 07:44

Affected area(s): 
   Marconigatan

Description: 
   Internet connection disturbance

Affected service(s): 
   Internet connection

Current progress report:
   We have a different set up in Marconigatan where our wireless access points are not connected to our network infrastructure. It is another provider that handles the physical connection there. Troubleshooting in progress.

Status  : Solved
Start   : 2019-10-23 09:53
End     : 2019-10-23 10:47
Updated : 2019-10-23 11:03

Affected area(s): 
   Ceres

Description: 
   Problem with a router

Affected service(s): 
   Internet connection

Current progress report:
   2019-10-23 10:08 –  Sending a technician to the site with spare equipment.

2019-10-23 11:03 – Resolving incident.

Status  : Solved
Start   : 2019-10-09 11:33
End     : 2019-10-09 12:13
Updated : 2019-10-09 12:43

Affected area(s): 
   Husaren

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Internet service up. Restart your router if you still experience problems to connect to Internet.

Status  : Solved
Start   : 2019-10-02 13:06
End     : 2019-10-02 16:01
Updated : 2019-10-02 16:11

Affected area(s): 
   Gånglåten, Marconigatan, Näverlursgatan

Description: 
   Wireless network down

Affected service(s): 
   Internet connection

Current progress report:
   Wireless connection restored.

Status  : Solved
Start   : 2019-09-30 23:59
End     : 2019-10-02 10:39
Updated : 2019-10-02 10:39

Affected area(s): 
   Storgatan 17

Description: 
   Fiber outage

Affected service(s): 
   Internet connection

Current progress report:
   Problem solved

Status  : Solved
Start   : 2019-09-24 10:42
End     : 2019-09-25 14:08
Updated : 2019-09-25 14:08

Affected area(s): 
   Storgatan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   Troubleshooting in progress.

2019-09-24 13:18 – Our technicians is on site. The cause of the problem is a faulty fiber cable to Storgatan 17. Our fiber provider have been notified. Thier technicians will continue the troubleshooting.

Status  : Solved
Start   : 2019-09-09 10:50
End     : 2019-09-09 12:04
Updated : 2019-09-09 12:58

Affected area(s): 
   Norra Ågatan

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-08-29 10:01
End     : 2019-08-30 11:11
Updated : 2019-08-30 11:11

Affected area(s): 
   Burggrevegatan 15

Description: 
   Internet service down

Affected service(s): 
   Internet connection

Current progress report:
   2019-08-29 10:17 – Started investigating.

2019-08-29 11:43 – Our technicians is on site. Network equipment is working. There are indications of a faulty fiber connection to the building.

2019-08-29 13:18 – The cause of the problem is a faulty fiber cable to Burgrevegatan 15. Our fiber provider have been notified. Their technicians will continue the investigation.

2019-08-30 11:11 – Fiber cable repaired. The connection should now be restored, restart your routers if you still have problems.

Status  : Solved
Start   : 2019-08-07 18:19
End     : 2019-08-08 08:37
Updated : 2019-08-08 08:37

Affected area(s): 
   Ostkupan

Description: 
   Troubleshooting in progress

Affected service(s): 
   Internet connection

Current progress report:
   Investigating the cause of the problem.

2019-08-08 08:38 – Internet connection restored.

Status  : Solved
Start   : 2019-08-05 09:00
End     : 2019-08-05 12:00
Updated : 2019-08-05 12:00

Affected area(s): 
   Storgatan

Description: 
   Equipment Upgrade

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-07-31 09:00
End     : 2019-07-31 12:00
Updated : 2019-07-31 12:00

Affected area(s): 
   SGSNET Företag, SGSNET Privat

Description: 
   Internet service will be unavailable for approximately 5 minutes during the maintenance window

Affected service(s): 
   Internet connection

Current progress report:
   Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected.

Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected.

2019-07-31 09:00 – Maintenance started.

2019-07-31 11:46 – Maintenance completed.

Status  : Solved
Start   : 2019-07-26 21:03
End     : 2019-07-28 11:11
Updated : 2019-07-28 11:15

Affected area(s): 
   Rotary

Description: 
   Due to a power outage some equipment in Rotary malfunctioned

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-07-26 20:36
End     : 2019-07-28 10:20
Updated : 2019-07-28 10:24

Affected area(s): 
   Lindholmsallén

Description: 
   Due to a power outage around the city some equipment in Lindholmsallén needed to be replaced

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-28 10:30 - The connection should now be restored, restart your routers if you still have problems.

Status  : Solved
Start   : 2019-07-26 12:37
End     : 2019-07-26 13:16
Updated : 2019-07-26 13:50

Affected area(s): 
   Selma

Description: 
   Internet outage

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-26 13:50 - Internet outage due to unrelated work in the building.

Restart your router if your connection still doesn't work and if that doesn't help contact us.

Status  : Solved
Start   : 2019-07-12 00:00
End     : 2019-07-12 05:00
Updated : 2019-07-12 05:00

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Our fiber provider is going to perform a cable work/maintenance because of a network fault

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-07-08 17:09
End     : 2019-07-09 16:41
Updated : 2019-07-09 16:41

Affected area(s): 
   Första Långgatan, Tredje Långgatan

Description: 
   Unplanned fiber outrage. We have informed our fiber carrier

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-09 16:42 Problem solved. Link reconnected. Restart your home routers if you still have issues.

Status  : Solved
Start   : 2019-07-03 09:00
End     : 2019-07-03 15:00
Updated : 2019-07-03 15:00

Affected area(s): 
   Gibraltar

Description: 
   All access switches will be upgraded

Affected service(s): 
   Internet connection

Current progress report:
   2019-07-03 11:34 – Maintenance completed.

Status  : Solved
Start   : 2019-06-26 19:43
End     : 2019-06-27 11:30
Updated : 2019-06-27 11:33

Affected area(s): 
   Gibraltargatan 27

Description: 
   Ongoing troubleshooting

Affected service(s): 
   Internet connection

Current progress report:
   2019-06-27 09:00 – Technician on site.

2019-06-27 09:15 – Problem found. Waiting on a configuration update that will solve the problem.

2019-06-27 11:31 – Internet connection is restored.

Status  : Solved
Start   : 2019-06-17 12:38
End     : 2019-06-17 13:09
Updated : 2019-06-17 13:10

Affected area(s): 
   Högsbogatan

Description: 
   Construction work

Affected service(s): 
   Internet connection

Current progress report:
   2019-06-17 13:10 – The power is back on.

Status  : Solved
Start   : 2019-06-16 10:13
End     : 2019-06-16 10:35
Updated : 2019-06-17 08:18

Affected area(s): 
   Lilla Regementsvägen

Description: 
   The electricity is expected to be back around 11:30

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-06-11 14:47
End     : 2019-06-11 15:03
Updated : 2019-06-11 15:43

Affected area(s): 
   Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan

Description: 
   Unplanned power outage in several areas of Gothenburg

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-06-03 00:00
End     : 2019-06-03 06:00
Updated : 2019-06-03 08:31

Affected area(s): 
   Hökegårdsgatan, Olssons Park

Description: 
   Our carrier have announced a fiber maintenance work

Affected service(s): 
   Internet connection

Current progress report:
   2019-06-03 08:30 – Maintenance completed at 04:16. Hökegårdsgatan were also affected by the maintenance from 00:08 to 03:49.

Status  : Solved
Start   : 2019-06-01 21:09
End     : 2019-06-02 13:00
Updated : 2019-06-02 13:45

Affected area(s): 
   Gibraltar

Description: 
   We have informed our fiber carrier of an unplanned fiber outage

Affected service(s): 
   Internet connection, Television services

Current progress report:
   2019-06-02 13:00 - Resolving incident.
The connection is repaired and Internet is reachable again.

Status  : Solved
Start   : 2019-05-29 09:00
End     : 2019-05-29 17:00
Updated : 2019-05-29 17:29

Affected area(s): 
   SGSNET Student

Description: 
   Performing core router upgrade

Affected service(s): 
   Internet connection

Current progress report:
   There will be several network outages occurring on May 29 for all tenants with an Internet connection from SGS Studentbostäder.

2019-05-29 09:00 – Maintenance started.
2019-05-29 11:36 – Network disturbances due to problems with the core router upgrade.
2019-05-29 16:46 – Connection restored since 16:40.
2019-05-29 17:30 – Maintenance completed 17:00. Continuing monitoring.

Status  : Solved
Start   : 2019-05-28 09:00
End     : 2019-05-28 12:00
Updated : 2019-05-28 12:00

Affected area(s): 
   Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan

Description: 
   We are expecting short outages

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-28 09:56 – Maintenance started.

2019-05-28 10:20 – Maintenance completed.

Status  : Solved
Start   : 2019-05-27 00:30
End     : 2019-05-27 04:30
Updated : 2019-05-27 08:19

Affected area(s): 
   Brahegatan, Gårda, Norra Ågatan, Odin

Description: 
   Our carrier will perform a fiber maintenance

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-27 08:18 – Maintenance completed 01:57.

Status  : Solved
Start   : 2019-05-21 07:39
End     : 2019-05-21 10:39
Updated : 2019-05-21 10:44

Affected area(s): 
   Prickskyttestigen

Description: 
   Lost connection with building number 10

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-21 10:39 – Connection restored.

Status  : Solved
Start   : 2019-05-16 19:30
End     : 2019-05-17 15:08
Updated : 2019-05-17 15:08

Affected area(s): 
   Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen

Description: 
   Unplanned disturbances in several areas

Affected service(s): 
   Internet connection

Current progress report:
   2019-05-17 08:00 – Investigation started.

2019-05-17 11:28 – Internet traffic temporarily restored for all students. Shorter interruptions / disturbances may occur.

2019-05-17 15:09 – Connection fully restored.

Status  : Solved
Start   : 2019-05-16 08:00
End     : 2019-05-16 18:00
Updated : 2019-05-16 18:00

Affected area(s): 
   SGSNET Student

Description: 
   Performing core router upgrade

Affected service(s): 
   Internet connection

Current progress report:
   There will be several network outages occurring on May 16 for all tenants with an Internet connection from SGS Studentbostäder.

2019-05-16 08:10 – Maintenance started.
2019-05-16 17:00 – Extended maintenance from 17:00 to 18:00.
2019-05-16 17:30 – Maintenance completed 17:29. Continuing monitoring.

Status  : Solved
Start   : 2019-03-26 05:00
End     : 2019-03-26 06:00
Updated : 2019-03-26 08:43

Affected area(s): 
   Kviberg

Description: 
   Performing software upgrade on backbone router

Affected service(s): 
   Internet connection

Current progress report:
   2019-03-26 08:43 – Router was upgraded to a newer software version. The upgrade was finished at 05:09.

Status  : Solved
Start   : 2019-03-20 08:00
End     : 2019-03-20 16:00
Updated : 2019-03-20 16:00

Affected area(s): 
   Rosendal

Description: 
   Deploying a new router

Affected service(s): 
   Internet connection

Current progress report:
   2019-03-05 12:52 – Planned maintenance is performed to migrate customers to new routers. There will be several network outages occurring on Mars 20 for all tenants in Studiegången.

2019-03-20 08:22 – Maintenance started.

2019-03-20 09:31 – Maintenance tasks are completed. Continue to monitor.

Status  : Solved
Start   : 2019-03-13 19:20
End     : 2019-03-13 19:51
Updated : 2019-03-14 09:36

Affected area(s): 
   Hökegårdsgatan

Description: 
   Our fiber carrier reported unplanned disturbances in their network

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-03-07 00:26
End     : 2019-03-07 10:30
Updated : 2019-03-07 10:31

Affected area(s): 
   Volrat Tham

Description: 
   Replacing a faulty router

Affected service(s): 
   Internet connection

Current progress report:
   2019-03-07 08:26 – Technician is on their way.

2019-03-07 08:53 – Technician on site.

2019-03-07 10:23 – Router was faulty. Replaced the faulty router.

2019-03-07 10:31 – Resolving incident. Try restart your home router if you still can't connect to Internet.

Status  : Solved
Start   : 2019-02-19 05:37
End     : 2019-02-19 06:34
Updated : 2019-02-19 09:38

Affected area(s): 
   Fridhemsgatan 56

Description: 
   The electricity is expected to be back around 06:35

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-01-23 23:00
End     : 2019-01-24 05:00
Updated : 2019-01-24 05:00

Affected area(s): 
   Rosendal

Description: 
   The power outage will affect the Internet connection for all the tenants in Studiegången

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2019-01-02 09:00
End     : 2019-01-02 16:00
Updated : 2019-01-02 16:00

Affected area(s): 
   Första Långgatan, Tredje Långgatan

Description: 
   Deploying a new router

Affected service(s): 
   Internet connection

Current progress report:
   Planned maintenance is performed to migrate customers to a new router.

2019-01-02 09:11 – Maintenance started.

2019-01-02 09:47 – Customers migrated to the new router.

2019-01-02 09:56 – Maintenance tasks are completed. Continue to monitor.

Status  : Solved
Start   : 2018-12-18 00:01
End     : 2018-12-18 06:00
Updated : 2018-12-18 06:00

Affected area(s): 
   Ekbacka

Description: 
   Our carrier will perform a fiber maintenance

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2018-12-11 00:01
End     : 2018-12-11 06:00
Updated : 2018-12-11 06:00

Affected area(s): 
   Ekbacka, Lindholmsallén, Selma, Smedjan

Description: 
   Our carrier have announced a fiber maintenance work

Affected service(s): 
   Internet connection, Television services

Current progress report:
   Maintenance completed 03:57

Status  : Solved
Start   : 2018-11-18 14:35
End     : 2018-11-19 09:11
Updated : 2018-11-19 09:11

Affected area(s): 
   Första Långgatan, Kjellmansgatan, Tredje Långgatan

Description: 
   Replacing a faulty router

Affected service(s): 
   Internet connection

Current progress report:
   

Status  : Solved
Start   : 2018-10-23 09:00
End     : 2018-10-23 11:00
Updated : 2018-10-23 11:00

Affected area(s): 
   Gibraltar, Volrat Tham

Description: 
   Exchanging TV equipment

Affected service(s): 
   Television services

Current progress report:
   

Status  : Solved
Start   : 2018-10-15 16:52
End     : 2018-10-16 10:03
Updated : 2018-10-16 10:03

Affected area(s): 
   Selma

Description: 
   Problem occurred after a power outage

Affected service(s): 
   Internet connection

Current progress report: