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Status : Upcoming Start : 2024-04-19 10:00 End : 2024-04-19 11:30 Updated : 2024-04-16 08:55 Affected area(s): Omgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-04-18 08:00 End : 2024-04-18 12:00 Updated : 2024-04-18 12:00 Affected area(s): Ceres, Lindholmsallén, Smedjan Description: Broadband maintenance work. Equipment replacement Affected service(s): Internet connection Current progress report: 2024-04-18 08:44 – Equipment replaced in Ceres. 2024-04-18 09:55 – Equipment replaced in Lindholmsallén. 2024-04-18 10:36 – Equipment replaced in Smedjan.
Status : Solved Start : 2024-04-18 10:23 End : 2024-04-18 10:43 Updated : 2024-04-18 10:47 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Network equipment down Affected service(s): Internet connection Current progress report: Power outage in Åvägen 6A and 6B affecting the internet connection.
Status : Solved Start : 2024-04-10 08:00 End : 2024-04-10 11:30 Updated : 2024-04-10 11:30 Affected area(s): Högsbogatan Description: Göteborg Energi shuts down the electricity due to maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-04-07 06:20 End : 2024-04-07 09:20 Updated : 2024-04-07 09:20 Affected area(s): Olofshöjd Description: Troubleshooting in progress Affected service(s): Internet connection Current progress report: 2024-04-07 09:20 - Network outage due to electrical problems.
Status : Solved Start : 2024-03-15 11:52 End : 2024-03-18 15:04 Updated : 2024-03-20 09:30 Affected area(s): Ceres Description: Troubleshooting in progress Affected service(s): Internet connection Current progress report: 2024-03-15 15:30 – We have reported the problem to our fiber provider. 2024-03-16 11:35 – The technician started to repair the excavated fiber yesterday, but still it is not working. 2024-03-16 21:35 – A new fiber needs to be installed and it is complex to reach the building. The forecast to have Internet back is at earliest on Monday. 2024-03-18 12:00 – Technician on site to solve the issue. Probably the Internet is reachable later today. 2024-03-18 15:15 – The fiber is restored.
Status : Solved Start : 2024-03-18 07:30 End : 2024-03-18 10:00 Updated : 2024-03-20 09:20 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-03-14 07:30 End : 2024-03-14 10:00 Updated : 2024-03-14 10:00 Affected area(s): Motgången Description: power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-03-08 10:00 End : 2024-03-08 10:43 Updated : 2024-03-08 10:43 Affected area(s): Motgången Description: power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Building number 354, 356, 358, 360 and 362.
Status : Solved Start : 2024-03-08 07:30 End : 2024-03-08 09:30 Updated : 2024-03-08 09:30 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Building number 348, 350 and 352.
Status : Solved Start : 2024-03-07 06:00 End : 2024-03-07 10:00 Updated : 2024-03-07 10:00 Affected area(s): Sjukan, Kviberg, Lindholmsallén, Plejaden, Selma, Ekbacka, Smedjan, Östra Kålltorp, Rosendal Description: Software upgrade, ca.10 minutes downtime planned. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-03-06 16:45 End : 2024-03-06 17:20 Updated : 2024-03-06 17:20 Affected area(s): Ostkupan Description: Power outage Affected service(s): Internet connection Current progress report: 2024-03-06 17:20 - Internet service restored
Status : Solved Start : 2024-03-06 06:00 End : 2024-03-06 10:00 Updated : 2024-03-06 10:00 Affected area(s): Olofshöjd Description: Software upgrade, 10 minutes downtime planned. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-03-06 06:00 End : 2024-03-06 10:00 Updated : 2024-03-06 10:00 Affected area(s): Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Software upgrade, ca.10 minutes downtime planned. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-03-06 07:30 End : 2024-03-06 10:00 Updated : 2024-03-06 10:00 Affected area(s): Motgången Description: power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Building number 344 and 346.
Status : Solved Start : 2024-03-05 06:00 End : 2024-03-05 10:00 Updated : 2024-03-05 10:00 Affected area(s): Fridhemsgatan, Husaren, Opaltorget, Sven Brolids Väg Description: Software upgrade, 10 minutes downtime planned. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-03-05 07:30 End : 2024-03-05 09:30 Updated : 2024-03-05 09:30 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Building number 336 and 338.
Status : Solved Start : 2024-02-29 07:30 End : 2024-02-29 10:00 Updated : 2024-02-29 10:00 Affected area(s): Motgången Description: Power outage due to electrical maintenance work. Affected service(s): Internet connection Current progress report: Building number 332 and 334.
Status : Solved Start : 2024-02-28 07:30 End : 2024-02-28 09:30 Updated : 2024-02-28 09:30 Affected area(s): Motgången Description: Power will be shut down due to maintenance work Affected service(s): Internet connection Current progress report: Building number 328 and 330.
Status : Solved Start : 2024-02-26 11:14 End : 2024-02-26 12:45 Updated : 2024-02-26 12:45 Affected area(s): Kjellmansgatan Description: Trobleshooting in progress Affected service(s): Internet connection Current progress report: Building number 7, 9, and 11 were affected by network outage.
Status : Solved Start : 2024-02-23 08:00 End : 2024-02-23 11:00 Updated : 2024-02-23 11:00 Affected area(s): Motgången Description: Power will be shut down due to maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-02-20 07:30 End : 2024-02-20 10:00 Updated : 2024-02-20 10:00 Affected area(s): Motgången Description: Power outage due to maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-02-16 09:00 End : 2024-02-16 11:00 Updated : 2024-02-16 11:00 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Will affect building number 316, 318.
Status : Solved Start : 2024-02-15 07:30 End : 2024-02-15 09:30 Updated : 2024-02-15 09:30 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Will affect building number 308, 310.
Status : Solved Start : 2024-02-15 08:40 End : 2024-02-15 09:02 Updated : 2024-02-15 09:02 Affected area(s): Husaren Description: Power outage due to electrical maintenance work from Göteborg Energi Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-02-13 07:30 End : 2024-02-13 09:30 Updated : 2024-02-13 09:30 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Will affect building number 302, 304 and 306.
Status : Solved Start : 2024-02-12 12:07 End : 2024-02-12 12:21 Updated : 2024-02-12 12:22 Affected area(s): Vasagatan Description: Troubleshooting in progress Affected service(s): Internet connection Current progress report: 2024-02-12 12:16 – Technician called. Will be on site in 15-30 minutes. 2024-02-12 12:21 – Connection restored.
Status : Solved Start : 2024-02-08 21:24 End : 2024-02-09 08:46 Updated : 2024-02-09 08:46 Affected area(s): Ostkupan Description: Networking equipment failure after power outage Affected service(s): Internet connection Current progress report: Technician on site. 2024-02-09 08:45 – Internet connection restored.
Status : Solved Start : 2024-02-09 06:00 End : 2024-02-09 07:00 Updated : 2024-02-09 09:19 Affected area(s): Kjellmansgatan 11 Description: Restart network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-02-07 08:11 End : 2024-02-07 09:32 Updated : 2024-02-07 11:28 Affected area(s): Kjellmansgatan 11 Description: Network equipment down Affected service(s): Internet connection Current progress report: Tenants living in building 11 is affected by the network outage.
Status : Solved Start : 2024-02-07 08:00 End : 2024-02-07 09:00 Updated : 2024-02-07 12:51 Affected area(s): Motgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Building number 301-303. 2024-02-07 12:51 – The maintenance work was delayed. The power outage started at 10:11 and ended 11:41.
Status : Solved Start : 2024-02-05 08:00 End : 2024-02-05 10:00 Updated : 2024-02-05 10:00 Affected area(s): Uppstigen Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report: Building number 140-148 will be affected by the power outage.
Status : Solved Start : 2024-01-31 09:00 End : 2024-01-31 12:30 Updated : 2024-01-31 12:31 Affected area(s): Helmutsrogatan, Olofshöjd Description: Maintenance for backup battery for central network equipment Affected service(s): Internet connection Current progress report: 2024-01-31 12:31 – Maintenance completed. Helmutsrogatan were not affected by the maintenance work. Tenants in Uppstigen, Omgången, Nedstigen, Utlandagatan and Tillgången had short network outage.
Status : Solved Start : 2024-01-29 08:00 End : 2024-01-29 09:00 Updated : 2024-01-29 09:00 Affected area(s): Högsbogatan Description: Power outage in building 30 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-01-24 04:00 End : 2024-01-24 08:50 Updated : 2024-01-24 08:50 Affected area(s): Fridhemsgatan 56 Description: Power outage, investigating why Affected service(s): Internet connection Current progress report: 2024-01-24 09:00 - Power outage affected multiple systems in the building.
Status : Solved Start : 2024-01-23 08:30 End : 2024-01-23 09:10 Updated : 2024-01-23 09:10 Affected area(s): Uppstigen Description: Network equipment down after power outage Affected service(s): Internet connection Current progress report: 2024-01-23 09:00 – Technician called. 2024-01-23 09:10 – Resolving incident.
Status : Solved Start : 2024-01-22 08:00 End : 2024-01-22 10:00 Updated : 2024-01-22 10:00 Affected area(s): Olofshöjd Description: Power work in Uppstigen Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-01-19 07:55 End : 2024-01-19 09:55 Updated : 2024-01-19 09:55 Affected area(s): Uppstigen Description: Power outage in building 122 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-01-18 07:35 End : 2024-01-18 13:50 Updated : 2024-01-18 13:50 Affected area(s): Olofshöjd Description: Power outage in Framgången 201-232 due to broken power line, may affect other areas Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-01-16 08:02 End : 2024-01-16 10:41 Updated : 2024-01-16 10:53 Affected area(s): Högsbogatan Description: Power outage Affected service(s): Internet connection Current progress report: Troubleshooting in progress...
Status : Solved Start : 2024-01-15 08:00 End : 2024-01-15 10:00 Updated : 2024-01-15 10:00 Affected area(s): Uppstigen Description: Electricity maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-01-13 07:02 End : 2024-01-15 09:36 Updated : 2024-01-15 09:38 Affected area(s): Ostkupan Description: One network switch down. Some tenants without Internet. Replacement on its way Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2024-01-03 12:55 End : 2024-01-03 16:00 Updated : 2024-01-03 16:00 Affected area(s): Helmutsrogatan, Olofshöjd Description: Upgrading routers, short outage during this period Affected service(s): Internet connection Current progress report: In Olofshojd only Uppstigen, Utlandagatan and Tillgången should be affected.
Status : Solved Start : 2024-01-03 09:00 End : 2024-01-03 13:00 Updated : 2024-01-03 13:00 Affected area(s): Birger Jarl, Fridhemsgatan, Högsbogatan, Opaltorget, Oxhagsgatan, Prickskyttestigen, Sven Brolids Väg Description: Upgrading routers, short outage during this period. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-30 05:16 End : 2023-12-30 05:32 Updated : 2023-12-30 05:32 Affected area(s): Ekbacka Description: power outage in the area Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-27 09:30 End : 2023-12-27 16:00 Updated : 2023-12-27 16:00 Affected area(s): Sjukan, Kviberg, Lindholmsallén, Plejaden, Selma, Ekbacka, Smedjan Description: Upgrading routers Affected service(s): Internet connection Current progress report: During this time some short outages will happen.
Status : Solved Start : 2023-12-21 09:25 End : 2023-12-21 12:00 Updated : 2023-12-21 12:00 Affected area(s): Motgången Description: Electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-21 09:30 End : 2023-12-21 11:30 Updated : 2023-12-21 11:30 Affected area(s): Andra Långgatan, Dan Broströmhemmet, Hökegårdsgatan, Johannebergs Vattentorn, Lilla Torp, Olssons Park, Rotary, Storgatan, Vasagatan Description: Hardware upgrade, short outage during this period Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-20 04:30 End : 2023-12-20 05:30 Updated : 2023-12-20 05:30 Affected area(s): Studiegången Description: IP-address change for tenants living in Studiegången 15 and 16 Affected service(s): Internet connection Current progress report: 2023-12-20 04:47 – Maintenance started.
Status : Solved Start : 2023-12-19 13:30 End : 2023-12-19 15:30 Updated : 2023-12-19 15:30 Affected area(s): Ostkupan Description: Hardware upgrade, short outage during this period Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-19 08:00 End : 2023-12-19 12:00 Updated : 2023-12-19 12:00 Affected area(s): Framgången Description: Electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-18 14:15 End : 2023-12-18 15:15 Updated : 2023-12-18 15:15 Affected area(s): Husaren Description: Upgrading router hardware. Around 20 minutes outage to the Internet connection Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-15 08:00 End : 2023-12-15 17:00 Updated : 2023-12-15 17:00 Affected area(s): Framgången Description: Electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-14 08:00 End : 2023-12-14 17:00 Updated : 2023-12-14 17:00 Affected area(s): Framgången Description: Electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-13 07:00 End : 2023-12-13 17:00 Updated : 2023-12-13 17:00 Affected area(s): Framgången Description: Electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-12 09:00 End : 2023-12-12 10:00 Updated : 2023-12-12 10:00 Affected area(s): Guldhedstornet Description: Fiber wire reconnection Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-08 08:00 End : 2023-12-08 10:00 Updated : 2023-12-08 10:00 Affected area(s): Framgången Description: Power outage due to electrical maintenance work. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-07 08:00 End : 2023-12-07 10:00 Updated : 2023-12-07 10:00 Affected area(s): Framgången Description: Power outage due to electrical maintenance work. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-05 08:00 End : 2023-12-05 10:00 Updated : 2023-12-05 10:00 Affected area(s): Framgången Description: Power outage due to electrical maintenance work. Continuing from yesterday Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-12-04 10:00 End : 2023-12-04 13:00 Updated : 2023-12-04 13:00 Affected area(s): Andra Långgatan Description: Power outage reported by Göteborg Energi Affected service(s): Internet connection Current progress report: 2023-12-04 11:07 – Power is back.
Status : Solved Start : 2023-12-04 08:00 End : 2023-12-04 10:00 Updated : 2023-12-04 10:00 Affected area(s): Framgången Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-11-22 07:54 End : 2023-11-22 11:21 Updated : 2023-11-23 09:24 Affected area(s): Helmutsrogatan, Olofshöjd Description: Power outage due to electrical maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-11-14 07:00 End : 2023-11-14 09:00 Updated : 2023-11-14 09:00 Affected area(s): Tillgången Description: Firmware upgrade for mediaboxes in Tillgången Affected service(s): Internet connection Current progress report: 2023-11-14 07:45 – Mediaboxes is now upgrading. Internet connection will not be available while mediaboxes is upgrading. 2023-11-14 08:48 – Maintenance completed.
Status : Solved Start : 2023-11-13 13:00 End : 2023-11-13 14:00 Updated : 2023-11-13 14:00 Affected area(s): Selma Description: Upgrading router hardware. Around 20 minutes outage to the Internet connection Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-11-07 08:00 End : 2023-11-07 10:00 Updated : 2023-11-07 10:00 Affected area(s): Andra Långgatan, Dan Broströmhemmet, Hökegårdsgatan, Johannebergs Vattentorn, Lilla Torp, Olssons Park, Rotary, Storgatan, Vasagatan Description: Upgrading router hardware. Around 20 minutes outage to the Internet connection Affected service(s): Internet connection Current progress report: 2023-11-07 08:00 – Maintenance started. Internet connection will be unavailable during the maintenance. 2023-11-07 08:07 – Hardware upgraded. Internet connection restored for tenants. Monitoring traffic for now on. Restart the router in case the internet connection is not working.
Status : Solved Start : 2023-11-06 07:00 End : 2023-11-06 08:00 Updated : 2023-11-06 10:43 Affected area(s): Rosendal Description: Firmware upgrade for mediaboxes in Studiegången 17 Affected service(s): Internet connection Current progress report: 2023-11-06 07:17 – Upgrading started. 2023-11-06 08:03 – There are still a few mediaboxes that are upgrading at the moment. 2023-11-06 10:43 – All mediaboxes are successfully upgraded.
Status : Solved Start : 2023-10-31 07:00 End : 2023-10-31 09:00 Updated : 2023-10-31 09:00 Affected area(s): Ceres Description: Power outage due to Göteborg Energi work in the area. Affected service(s): Internet connection Current progress report: 2023-10-31 08:07 – Link of the connection is back.
Status : Solved Start : 2023-10-26 09:00 End : 2023-10-26 11:00 Updated : 2023-10-26 11:00 Affected area(s): Olofshöjd Description: Upgrading router hardware, short internet connection outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-10-10 10:00 End : 2023-10-24 15:30 Updated : 2023-10-24 15:30 Affected area(s): Härlandavägen 27 Description: Our subcontractor working on a solution for the broadband service Affected service(s): Internet connection Current progress report: 2023-10-13 13:38 There is still some apartments that have problems to connect to the Internet.
Status : Solved Start : 2023-10-23 02:42 End : 2023-10-23 08:25 Updated : 2023-10-23 08:32 Affected area(s): Kronhusgatan, Postgatan Description: Troubleshooting in progress Affected service(s): Internet connection Current progress report: 2023-10-23 07:29 – Technician called. 2023-10-23 08:15 – Technician on site. 2023-10-23 08:32 – Resolving incident. Faulty router replaced.
Status : Solved Start : 2023-10-19 09:00 End : 2023-10-19 11:30 Updated : 2023-10-19 11:30 Affected area(s): Brahegatan, Norra Ågatan Description: There will be a 30 minutes network outage for each area during the maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-10-04 09:00 End : 2023-10-04 12:00 Updated : 2023-10-04 12:00 Affected area(s): Rosendal, Östra Kålltorp Description: Upgrading router hardware, short internet connection outage. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-10-03 13:30 End : 2023-10-03 15:30 Updated : 2023-10-03 15:30 Affected area(s): Rosendal, Östra Kålltorp Description: Server upgrade Affected service(s): Wireless eduroam Current progress report:
Status : Solved Start : 2023-09-20 06:00 End : 2023-09-20 06:20 Updated : 2023-09-20 08:00 Affected area(s): Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Helmutsrogatan, Husaren, Hökegårdsgatan, Johannebergs Vattentorn, Kaserntorget, Kjellmansgatan, Kronhusgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Nya Varvet, Odin, Olofshöjd, Olssons Park, Ostkupan, Postgatan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Router software upgrade, expected 10~20 minutes downtime. Affected service(s): Internet connection Current progress report: 2023-09-20 06:20 - Upgrade complete
Status : Solved Start : 2023-09-17 08:15 End : 2023-09-17 08:22 Updated : 2023-09-17 13:57 Affected area(s): Helmutsrogatan, Olofshöjd Description: Backbone restarted Affected service(s): Internet connection Current progress report: Olofshöjd and Helmutsrogatan were affected by the short outage.
Status : Solved Start : 2023-08-28 09:30 End : 2023-08-28 10:00 Updated : 2023-08-29 09:05 Affected area(s): Kjellmansgatan Description: Slowdowns and disconnections. The problem started at wednesday Affected service(s): Internet connection Current progress report: 2023-08-28 09:00 – Problem located on a router in Kjellmansgatan. 2023-08-28 10:35 – CPU cool down after restart. We will continue to monitoring the network. 2023-08-29 08:05 – Connection stabilized after the router restart.
Status : Solved Start : 2023-08-09 09:00 End : 2023-08-09 17:00 Updated : 2023-08-09 17:00 Affected area(s): Rosendal Description: Network equipment replacement Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-08-09 09:00 End : 2023-08-09 17:00 Updated : 2023-08-09 17:00 Affected area(s): Kviberg, Sjukan Description: Internet connecction disturbances due to maintenance work. Affected service(s): Internet connection Current progress report: Network equipment will be replaced. The Internet connection will be interrupted during the work progress.
Status : Solved Start : 2023-08-08 09:00 End : 2023-08-08 17:00 Updated : 2023-08-08 17:00 Affected area(s): Kviberg, Sjukan Description: Internet connecction disturbances due to maintenance work Affected service(s): Internet connection Current progress report: Network equipment will be replaced. The Internet connection will be interrupted during the work progress.
Status : Solved Start : 2023-08-08 15:15 End : 2023-08-08 16:20 Updated : 2023-08-08 16:20 Affected area(s): Fridhemsgatan Description: Power outage restarted routers and one will not startup Affected service(s): Internet connection Current progress report: 2023-08-08 16:20 Internet Connection is restored
Status : Solved Start : 2023-08-02 04:50 End : 2023-08-02 09:44 Updated : 2023-08-02 09:44 Affected area(s): Rotary Description: broken router device. Troubleshooting in progress... Affected service(s): Internet connection Current progress report: broken device replaced
Status : Solved Start : 2023-07-29 16:00 End : 2023-07-29 19:50 Updated : 2023-07-29 19:50 Affected area(s): Selma Description: Electrical work in the building Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-07-29 08:00 End : 2023-07-29 16:00 Updated : 2023-07-29 16:00 Affected area(s): Selma Description: Power outages in the entire building. Affected service(s): Should affect Internet connection and TV Current progress report:
Status : Solved Start : 2023-07-24 08:00 End : 2023-07-24 16:00 Updated : 2023-07-24 16:00 Affected area(s): Selma Description: Between 8 and 9 affects the apartments, after that should only affect outside the apartments. Affected service(s): Should affect the Internet connection and TV Current progress report:
Status : Solved Start : 2023-07-19 22:15 End : 2023-07-20 09:10 Updated : 2023-07-20 09:12 Affected area(s): Ostkupan Description: Internet connection down for some tenants Affected service(s): Internet connection Current progress report: 2023-07-20 08:26 – Technician called. 2023-07-20 09:10 – Connection restored.
Status : Solved Start : 2023-07-18 08:35 End : 2023-07-19 17:55 Updated : 2023-07-20 08:00 Affected area(s): Hökegårdsgatan Description: Fiber outage Affected service(s): Internet connection Current progress report: 2023-07-18 09:53 – We have reported the problem to our fiber provider. - Following are updates from this fibers provider - 2023-07-18 12:15 - We have a cable damage in our network. 2023-07-18 14:09 - Technicians have localized the damage, need to gather material before any reparations can be done. 2023-07-18 17:29 - New cable has been installed, splicing ongoing in one end, but the other end needs to be digg from a concrete basement 2023-07-18 19:35 - Splicing ongoing, and still digging to find the splicing box, its under concrete. 2023-07-18 21:31 - Still digging after the box, the thicknes of the concrete and the depth of the box is difficulting the jobb. 2023-07-18 23:10 - Cable box found, High voltage cable next to the box, they will start splice as soon as is feasable to work with the fibers 2023-07-18 00:59 - Need to do some prework and the will start to splice, 2023-07-19 02:46 - prework ongoing, but will start splicing in the nearest hour 2023-07-19 04:10 - Splicing ongoing 2023-07-19 13:56 - Technician has been on site working on the problem since noon --- 2023-07-19 17:55 - Connection restored
Status : Solved Start : 2023-07-19 09:00 End : 2023-07-19 10:30 Updated : 2023-07-19 10:30 Affected area(s): Selma Description: Hardware upgrade, short outage during this period. Affected service(s): Internet connection Current progress report: 10:30 - Upgrade complete
Status : Solved Start : 2023-07-17 08:30 End : 2023-07-17 13:00 Updated : 2023-07-17 13:00 Affected area(s): Guldhedstornet Description: Hardware upgrade, short outage during this period. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-07-12 08:30 End : 2023-07-12 13:00 Updated : 2023-07-12 13:00 Affected area(s): Fridhemsgatan 56, Fridhemsgatan 58 Description: Hardware upgrade, short outage during this period. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-07-10 09:00 End : 2023-07-10 16:00 Updated : 2023-07-10 16:00 Affected area(s): Rosendal Description: Network outage during the maintenance work for Studiegången 3 to 5 and 8 to 10a Affected service(s): Internet connection Current progress report: We will be performing a maintenance work, hardware upgrade for Studiegången 3-5 and 8-10a. 2023-07-10 11:36 – Completed the hardware upgrade on Studiegången 3, 4, and 5. Internet connection is now working there. 2023-07-10 14:31 – Completed the hardware upgrade on Studiegången 8, 9 and 10a. Internet connection is now working there.
Status : Solved Start : 2023-07-06 09:00 End : 2023-07-06 13:00 Updated : 2023-07-06 13:07 Affected area(s): Rosendal Description: Maintenance work that affecting the connection for Studiegången 3 up to 10a Affected service(s): Internet connection Current progress report: This maintenance work is a part of the larger maintenance on 2023-07-10. Hardware upgrade of a central network equipment. 2023-07-06 10:00 – Maintenance started. 2023-07-06 13:08 – Studiegången 5 had a problem that is solved now. Maintenance completed.
Status : Solved Start : 2023-07-05 09:00 End : 2023-07-05 13:00 Updated : 2023-07-05 13:00 Affected area(s): Rosendal Description: Affecting the connection in Studiegången from 10b up to 19 Affected service(s): Internet connection Current progress report: We will be performing a maintenance work. Hardware upgrade. 2023-07-05 09:30 – Maintenance started. 2023-07-05 09:55 – Maintenance completed.
Status : Solved Start : 2023-07-05 07:30 End : 2023-07-05 09:00 Updated : 2023-07-05 09:00 Affected area(s): Fridhemsgatan 56, Högsbogatan Description: Configuration change, short internet outtage during this period. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-06-30 12:33 End : 2023-07-01 14:30 Updated : 2023-07-01 14:30 Affected area(s): Birger Jarl, Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen Description: Several short network outages Affected service(s): Internet connection Current progress report: 2023-07-01 14:30 – It is still stable, no more interruptions since yesterday 14:44. Close ticket. 2023-06-30 16:20 – The connection has been stable since 14:44. We will keep monitoring.
Status : Solved Start : 2023-06-22 12:04 End : 2023-06-22 14:58 Updated : 2023-06-22 15:41 Affected area(s): Brahegatan Description: Several network outages caused by unplanned power outages in the building Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-06-16 13:13 End : 2023-06-16 13:31 Updated : 2023-06-16 13:31 Affected area(s): Gårda Description: Restarting of router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-06-09 10:30 End : 2023-06-09 12:30 Updated : 2023-06-09 15:16 Affected area(s): Rosendal Description: 5 to 10 minutes network outage for Studiegången 10B, up to 19 Affected service(s): Internet connection Current progress report: Fiber cable repairation is completed in Studiegången 10B. 2023-06-09 12:03 – Maintenance is completed. Continue monitoring.
Status : Solved Start : 2023-06-07 12:30 End : 2023-06-07 16:00 Updated : 2023-06-07 16:00 Affected area(s): Tyghusvägen 10, Tyghusvägen 12 Description: The Internet connection has been unstable after the fiber maintenance the 26th of may Affected service(s): Internet connection Current progress report: Maintenance completed. The connection is now stable in Tyghusvägen 10 and 12. Continue monitoring.
Status : Solved Start : 2023-06-04 12:00 End : 2023-06-04 14:45 Updated : 2023-06-04 14:45 Affected area(s): Olofshöjd Description: Dead router causing an internet outage in Framgången Affected service(s): Internet connection Current progress report: Dead router replaced, if you still have problems with the you connection start by restarting your own router.
Status : Solved Start : 2023-05-26 08:00 End : 2023-05-26 12:00 Updated : 2023-05-26 12:00 Affected area(s): Kviberg Description: Fiber maintenance work. Affected service(s): Internet connection Current progress report: Fiber maintenance work will be performed during the morning. Short Internet connection interruptions will occur during the process.
Status : Solved Start : 2023-05-25 15:00 End : 2023-05-26 09:30 Updated : 2023-05-26 09:30 Affected area(s): Studiegången Description: Internet connection lost for tenants in Studiegången 10B. Troubleshooting in progress. Affected service(s): Internet connection Current progress report: Broken fiber cable due to construction work. Temporary solved by connecting to an older fiber cable. The broken fiber cable will be repaired in near future.
Status : Solved Start : 2023-05-24 10:47 End : 2023-05-24 11:26 Updated : 2023-05-24 11:29 Affected area(s): Sjukan Description: Network equipment down Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-05-22 15:51 End : 2023-05-22 16:25 Updated : 2023-05-23 12:25 Affected area(s): Sjukan Description: Network equipment down Affected service(s): Internet connection Current progress report: A short power outage caused the network outage.
Status : Solved Start : 2023-05-21 01:35 End : 2023-05-22 09:52 Updated : 2023-05-22 09:52 Affected area(s): Husaren Description: A router is failing, affecting all the tenants in the area. Affected service(s): Internet connection Current progress report: 2023-05-22 09:52 - The faulty router is replaced. The Internet connection is restored. 2023-05-22 00:15 - The router will be replaced Monday morning. 2023-05-21 23:45 - Once again the router has stopped working properly. 2023-05-21 02:55 - The router is up and running again since 2:30.
Status : Solved Start : 2023-05-18 16:51 End : 2023-05-19 08:04 Updated : 2023-05-19 08:04 Affected area(s): Tyghusvägen Description: Building number 6 and 8 Affected service(s): Internet connection Current progress report: A power outage in a part of the building on Tyghusvägen 6/8 caused the network outage.
Status : Solved Start : 2023-05-16 08:00 End : 2023-05-16 11:00 Updated : 2023-05-16 11:00 Affected area(s): Olofshöjd, Helmutsrogatan Description: Upgrading router Affected service(s): Internet connection, short outages during this period. Current progress report:
Status : Solved Start : 2023-05-15 15:00 End : 2023-05-15 17:00 Updated : 2023-05-15 17:00 Affected area(s): Olofshöjd, Helmutsrogatan Description: Upgrading router Affected service(s): SGSNet Wireless(eduroam) Current progress report:
Status : Solved Start : 2023-05-15 08:40 End : 2023-05-15 09:56 Updated : 2023-05-15 09:59 Affected area(s): Rosendal Description: Power outage due to construction work Affected service(s): Internet connection Current progress report: Studiegången 10b up to 19 are affected by the network outage.
Status : Solved Start : 2023-05-09 22:00 End : 2023-05-10 06:00 Updated : 2023-05-10 06:00 Affected area(s): Hökegårdsgatan Description: Fiber cable work from Telia Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-05-05 14:10 End : 2023-05-05 16:28 Updated : 2023-05-05 16:29 Affected area(s): Opaltorget Description: Disturbances under fiber cable repair Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-04-26 06:00 End : 2023-04-26 09:00 Updated : 2023-04-26 09:00 Affected area(s): Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Router software upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-04-25 09:52 End : 2023-04-25 10:47 Updated : 2023-04-25 13:35 Affected area(s): Tyghusvägen Description: Affecting the internet connection for tenants living in building 6 and 8 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-04-25 05:55 End : 2023-04-25 09:00 Updated : 2023-04-25 09:00 Affected area(s): Husaren, Kronhusgatan, Nya Varvet, Postgatan Description: Router software upgrade. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-04-14 06:10 End : 2023-04-14 09:00 Updated : 2023-04-14 09:00 Affected area(s): Prickskyttestigen Description: Power outage. Troubleshooting in progress. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-04-12 15:30 End : 2023-04-13 08:24 Updated : 2023-04-13 08:24 Affected area(s): Studiegången Description: Faulty network equipment. Affected service(s): Internet connection Current progress report: Troubleshooting in progress
Status : Solved Start : 2023-03-21 12:35 End : 2023-03-21 14:52 Updated : 2023-03-21 15:01 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Network disturbances Affected service(s): Internet connection Current progress report: 2023-03-21 12:53 – Technician called. 2023-03-21 14:09 – Technician on site. Connection stabilized and restored in Brahegatan, Norra Ågatan and Gårda. Connection is still down in Odin. 2023-03-21 15:02 – Connection restored in Odin.
Status : Solved Start : 2023-03-16 06:30 End : 2023-03-16 07:30 Updated : 2023-03-16 11:18 Affected area(s): Lindholmsallén Description: Power outage. Electricity was gone Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-15 00:00 End : 2023-03-15 06:00 Updated : 2023-03-15 06:00 Affected area(s): Hökegårdsgatan Description: Fiber cable work from Telia Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-06 08:30 End : 2023-03-06 12:45 Updated : 2023-03-06 12:45 Affected area(s): Första Långgatan, Husaren, Kjellmansgatan, Kronhusgatan, Kviberg, Norra Ågatan, Tredje Långgatan Description: Router software upgrades Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-06 08:30 End : 2023-03-06 12:45 Updated : 2023-03-06 12:45 Affected area(s): Postgatan Description: Router software upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-05 14:30 End : 2023-03-06 08:10 Updated : 2023-03-06 08:21 Affected area(s): Storgatan Description: Dead network switch Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-03 06:00 End : 2023-03-03 09:00 Updated : 2023-03-03 09:00 Affected area(s): Lindholmsallén, Rosendal Description: Network equipment software upgrade. 10~20 expected downtime. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-02 06:00 End : 2023-03-02 09:00 Updated : 2023-03-02 09:00 Affected area(s): Ceres, Ekbacka, Guldhedstornet, Hökegårdsgatan, Lilla Torp, Opaltorget, Oxhagsgatan, Plejaden, Rosendal, Sjukan, Smedjan, Östra Kålltorp Description: Network equipment software upgrade. 10~20 minutes expected downtime. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-03-01 13:30 End : 2023-03-01 16:30 Updated : 2023-03-02 09:28 Affected area(s): Brahegatan, Norra Ågatan, Odin Description: Router software upgrades Affected service(s): Internet connection Current progress report: Estimating 10 minutes of network outage during the upgrades of each router. 2023-03-01 13:31 – Maintenance started in Odin. 2023-03-01 13:47 – Maintenance completed in Odin. 2023-03-01 14:13 – Maintenance started in Norra Ågatan. 2023-03-01 15:31 – Maintenance started in Brahegatan. 2023-03-01 15:38 – Maintenance completed in Brahegatan. 2023-03-02 09:28 – Router in Norra Ågatan will be upgraded another time.
Status : Solved Start : 2023-02-28 06:00 End : 2023-02-28 09:00 Updated : 2023-02-28 09:00 Affected area(s): Andra Långgatan, Första Långgatan, Gibraltar, Husaren, Kjellmansgatan, Medicinareberget, Norra Ågatan, Olssons Park, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Network equipment software upgrade. Expected 10~20 minutes downtime. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-22 06:00 End : 2023-02-22 09:00 Updated : 2023-02-22 09:00 Affected area(s): Brahegatan, Gårda, Olofshöjd, Sven Brolids Väg Description: Networking equipment software upgrade, 10~20 minutes outage planned. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-21 16:00 End : 2023-02-22 01:22 Updated : 2023-02-22 05:00 Affected area(s): Gårda Description: The Internet connection is very slow. Troubleshoot in progress Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-21 15:00 End : 2023-02-21 16:00 Updated : 2023-02-21 16:00 Affected area(s): Gårda Description: Router software upgrade Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting the router. 2023-02-21 15:46 – Software upgraded. Maintenance completed.
Status : Solved Start : 2023-02-20 16:00 End : 2023-02-20 17:44 Updated : 2023-02-20 17:47 Affected area(s): Gårda Description: Extended maintenance Affected service(s): Internet connection Current progress report: Router software rollback in Gårda. 2023-02-20 17:44 – Connection restored.
Status : Solved Start : 2023-02-20 13:15 End : 2023-02-20 16:00 Updated : 2023-02-20 16:00 Affected area(s): Gårda, Medicinareberget Description: Router software upgrades Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-17 14:36 End : 2023-02-20 08:20 Updated : 2023-02-20 08:20 Affected area(s): Brahegatan Description: https://www.goteborgenergi.se/kundservice/avbrott/aktuella Affected service(s): Internet connection Current progress report: 2023-02-23-20 08:20 One router did not recover after the power outage and that went unnoticed longer than it should.
Status : Solved Start : 2023-02-16 00:15 End : 2023-02-16 06:00 Updated : 2023-02-16 06:00 Affected area(s): Odin Description: Fiber cable maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-14 00:00 End : 2023-02-14 06:00 Updated : 2023-02-14 06:00 Affected area(s): Ceres Description: Fiber cable maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-10 08:00 End : 2023-02-10 09:00 Updated : 2023-02-10 09:00 Affected area(s): Hökegårdsgatan Description: Electrical maintenance work. The power will be gone during the process. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-08 10:00 End : 2023-02-08 13:00 Updated : 2023-02-08 13:00 Affected area(s): Olofshöjd Description: UPS battery services Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-02-06 11:29 End : 2023-02-07 09:39 Updated : 2023-02-07 09:39 Affected area(s): Ceres Description: The network equipment is down Affected service(s): Internet connection Current progress report: 2023-02-06 15:15 – Broken fiber link. We contacted the fiber provider 2023-02-06 16:02 - Fiber technician will onsite tomorrow. Estimated fix time 2023-02-07 17:00
Status : Solved Start : 2023-02-02 09:00 End : 2023-02-02 16:00 Updated : 2023-02-02 16:00 Affected area(s): Guldhedstornet, Helmutsrogatan, Medicinareberget, Olofshöjd, Ostkupan Description: Router software upgrades and UPS battery services Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting each router. Estimating 15 minutes network outage in Uppstigen and Tillgången for UPS battery services.
Status : Solved Start : 2023-02-01 07:00 End : 2023-02-01 10:00 Updated : 2023-02-01 10:00 Affected area(s): Viktor Rydberg Description: A power outage that causing a network outage in Viktor Rydberg Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-01-27 09:00 End : 2023-01-27 12:00 Updated : 2023-01-27 15:18 Affected area(s): Ceres Description: Electrical work. Power will be down during the process Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-01-27 03:28 End : 2023-01-27 04:24 Updated : 2023-01-27 06:35 Affected area(s): Rosendal Description: Network equipment down due to power outage Affected service(s): Internet connection Current progress report: The power outage affected Studiegången 10b, 12, 17 and 18-19.
Status : Solved Start : 2023-01-26 09:30 End : 2023-01-26 16:00 Updated : 2023-01-26 16:00 Affected area(s): Birger Jarl, Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen, Rosendal, Östra Kålltorp Description: Router software upgrades Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting each router. 2023-01-26 11:25 – Routers upgraded in Rosendal. 2023-01-26 12:16 – Router upgraded in Östra Kålltorp. 2023-01-26 14:40 – Routers upgraded in Fridhemsgatan, Högsbogatan, Oxhagsgatan and Prickskyttestigen. 2023-01-26 15:13 – Router upgraded in Birger Jarl. 2023-01-26 15:14 – Maintenance completed. Restart your own router in case you still have troubles to connect to the Internet.
Status : Solved Start : 2023-01-23 08:30 End : 2023-01-23 16:00 Updated : 2023-01-23 16:00 Affected area(s): Ceres, Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan Description: Router software upgrades Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting each router. 2023-01-23 09:50 – Routers upgraded in Lindholmsallén. 2023-01-23 10:25 – Router upgraded in Plejaden. 2023-01-23 11:10 – Router upgraded in Ceres. 2023-01-23 11:53 – Router upgraded in Smedjan. 2023-01-23 13:48 – Router upgraded in Selma. 2023-01-23 14:10 – Router upgraded in Ekbacka. 2023-01-23 14:11 – Maintenance completed. Restart your own router in case you still have troubles to connect to the Internet.
Status : Solved Start : 2023-01-19 00:00 End : 2023-01-19 06:00 Updated : 2023-01-19 06:00 Affected area(s): Smedjan Description: Fiber cable maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2023-01-13 13:00 End : 2023-01-13 16:30 Updated : 2023-01-13 16:30 Affected area(s): Opaltorget Description: Upgrading the router will cause 10 minutes of network outage Affected service(s): Internet connection Current progress report: 2023-01-13 13:40 – Router upgraded. Maintenance completed
Status : Solved Start : 2023-01-08 21:20 End : 2023-01-09 08:57 Updated : 2023-01-09 08:57 Affected area(s): Ostkupan Description: The Internet connection is down for some tenants Affected service(s): Internet connection Current progress report: 2023-01-09 08:57 – Resolving incident. Connection restored.
Status : Solved Start : 2022-12-28 08:00 End : 2022-12-28 16:00 Updated : 2022-12-28 16:00 Affected area(s): Andra Långgatan, Dan Broströmhemmet, Gibraltar, Guldhedstornet, Helmutsrogatan, Hökegårdsgatan, Johannebergs Vattentorn, Lilla Torp, Medicinareberget, Olofshöjd, Olssons Park, Ostkupan, Rotary, Storgatan, Vasagatan, Volrat Tham Description: Router software upgrades Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting each router. 2022-12-28 08:55 – Maintenance started. 2022-12-28 09:00 – Upgrading routers in Rotary. 2022-12-28 09:35 – Upgrading router in Volrat Tham. 2022-12-28 10:30 – Upgrading routers in Olofshöjd. 2022-12-28 13:02 – Upgrading router in Gibraltar. 2022-12-28 14:05 – Upgrading routers in Ostkupan. Guldhedstornet, Helmutsrogatan, Medicinareberget and a router in Ostkupan will be upgraded another time.
Status : Solved Start : 2022-12-21 16:00 End : 2022-12-21 20:00 Updated : 2022-12-21 20:00 Affected area(s): Uppstigen Description: Electrical work in the switch room Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-12-13 00:00 End : 2022-12-13 06:00 Updated : 2022-12-13 06:00 Affected area(s): Smedjan Description: Fiber cable maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-12-08 11:03 End : 2022-12-08 12:33 Updated : 2022-12-08 12:33 Affected area(s): Kviberg Description: A power outage that causing a network outage in Lilla Regementsvägen 6, 8 and 10 Affected service(s): Internet connection Current progress report: Network outage in Lilla Regementsvägen 6/8/10. 2022-12-08 12:13 – Technician on site. 2022-12-08 12:31 – Resolving incident.
Status : Solved Start : 2022-12-07 10:50 End : 2022-12-07 11:00 Updated : 2022-12-07 11:00 Affected area(s): Kviberg Description: Göteborg Energi have announced a power outage Affected service(s): Internet connection Current progress report: Planned power outage in Lilla Regementsvägen 6 och Lilla Regementsvägen 8
Status : Solved Start : 2022-12-06 11:24 End : 2022-12-06 12:09 Updated : 2022-12-07 09:19 Affected area(s): Helmutsrogatan Description: Exchange of residual-current device will cause a network outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-12-02 09:45 End : 2022-12-02 11:45 Updated : 2022-12-02 11:45 Affected area(s): Olofshöjd, Viktor Rydberg Description: Router software upgrades Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting each router. 2022-12-02 11:17 – Maintenance completed.
Status : Solved Start : 2022-12-01 13:30 End : 2022-12-01 15:30 Updated : 2022-12-01 15:30 Affected area(s): Sven Brolids Väg Description: Software upgrade on routers Affected service(s): Internet connection Current progress report: Estimating 10 minutes network outage for upgrading and restarting the routers. 2022-12-01 14:06 – Maintenance completed.
Status : Solved
Start : 2022-11-16 05:55
End : 2022-11-16 09:00
Updated : 2022-11-16 09:00
Affected area(s):
Kaserntorget and areas connected to Kaserntorget
Description:
Software updates, outages probably under 20 minutes
Affected service(s):
Internet connection
Current progress report:
Areas effected by the maintenance work will be Husaren, Kronhusgatan, Postgatan och Nya Varvet.
Status : Solved Start : 2022-11-16 05:55 End : 2022-11-16 09:00 Updated : 2022-11-16 09:00 Affected area(s): Rotary and areas connected to Rotary Description: Software updates, outages probably under 20 minutes Affected service(s): Internet connection Current progress report: Areas affected by the maintenance work will be Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gårda, Gibraltar, Guldhedstornet, Hökegårdsgatan, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan,Vasagatan, Viktor Rydberg and Volrat Tham
Status : Solved Start : 2022-11-15 05:50 End : 2022-11-15 09:00 Updated : 2022-11-15 09:00 Affected area(s): Olofshöjd Description: Software updates, outages probably under 20 minutes Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-11-08 11:14 End : 2022-11-08 11:26 Updated : 2022-11-08 12:23 Affected area(s): Kronhusgatan, Postgatan Description: Network outage caused by a power outage in Kronhusgatan Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-31 09:00 End : 2022-10-31 16:00 Updated : 2022-10-31 16:00 Affected area(s): Olofshöjd Description: Replacing and upgrading the center network equipment Affected service(s): Internet connection Current progress report: Three center network equipment will be upgraded during the maintenance that will affect the internet connection in certain addresses in Olofshöjd. Network equipment #1 : Omgången, Nedstigen. Network equipment #2 : Framgången, Motgången. Network equipment #3 : Tillgången, Uppstigen, Utlandagatan. Replacing one of the network equipment is expected to take 30 minutes. Premises with wireless Internet connection Eduroam will be affected by the network outages. 2022-10-31 09:28 – Maintenance started with network equipment #1. 2022-10-31 12:45 – Maintenance completed. Network equipment #1-3 replaced. Restart your own router in case you still have troubles to connect to the Internet.
Status : Solved Start : 2022-10-25 08:30 End : 2022-10-25 16:00 Updated : 2022-10-25 16:00 Affected area(s): Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan Description: Replacing electrical panel Affected service(s): Internet connection Current progress report: The power outage in Kjellmansgatan will affect the Internet connection in Ceres, Första Långgatan and Tredje Långgatan. 2022-10-25 15:02 – Connection restored. Laser receiver power low on Ceres. Technician called. 2022-10-25 15:55 – Laser receiver power is now normal on Ceres.
Status : Solved Start : 2022-10-18 08:30 End : 2022-10-18 16:00 Updated : 2022-10-18 16:00 Affected area(s): Kjellmansgatan 7 Description: Replacing electrical panel Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-15 01:20 End : 2022-10-15 03:00 Updated : 2022-10-15 03:00 Affected area(s): Sven Brolids Väg Description: Network disturbances Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-12 18:00 End : 2022-10-13 10:09 Updated : 2022-10-13 10:20 Affected area(s): SGSNET Student Description: Network disturbances Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-13 00:00 End : 2022-10-13 06:00 Updated : 2022-10-13 06:00 Affected area(s): Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan Description: Fiber maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-11 06:00 End : 2022-10-11 09:30 Updated : 2022-10-11 09:30 Affected area(s): Gibraltar, Olssons Park Description: Upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-07 10:30 End : 2022-10-07 11:45 Updated : 2022-10-07 11:45 Affected area(s): Prickskyttestigen Description: Troubleshooting in progress Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-06 20:56 End : 2022-10-06 21:41 Updated : 2022-10-07 05:48 Affected area(s): Lilla Torp Description: Troubleshooting in progress by Göteborg Energi Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-03 11:00 End : 2022-10-03 12:00 Updated : 2022-10-03 13:11 Affected area(s): Olofshöjd Description: Could cause network outage for tenants in Framgången and Motgången Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-10-03 10:30 End : 2022-10-03 11:30 Updated : 2022-10-03 11:30 Affected area(s): Johannebergs Vattentorn, Rotary Description: Low signal on one of the links in Rotary Affected service(s): Internet connection Current progress report: 2022-10-03 11:12 – Signal improved. Maintenance completed
Status : Solved Start : 2022-09-30 06:00 End : 2022-09-30 09:30 Updated : 2022-09-30 09:30 Affected area(s): Fridhemsgatan, Högsbogatan, Oxhagsgatan, Prickskyttestigen Description: Upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-29 06:00 End : 2022-09-29 09:30 Updated : 2022-09-29 09:30 Affected area(s): Brahegatan, Gårda, Lilla Torp, Norra Ågatan, Odin, Tillgången Description: Upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-28 12:00 End : 2022-09-28 13:30 Updated : 2022-09-28 13:30 Affected area(s): Johannebergs Vattentorn, Rotary Description: Extended maintenance Affected service(s): Internet connection Current progress report: Technical problems with a router
Status : Solved Start : 2022-09-28 08:00 End : 2022-09-28 12:00 Updated : 2022-09-28 12:00 Affected area(s): Johannebergs Vattentorn, Rotary Description: Maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-28 06:00 End : 2022-09-28 09:30 Updated : 2022-09-28 09:30 Affected area(s): Ceres, Ekbacka, Lindholmsallén, Plejaden, Smedjan Description: Upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-28 06:00 End : 2022-09-28 09:30 Updated : 2022-09-28 09:30 Affected area(s): Lindholmsallén Description: Upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-27 09:20 End : 2022-09-27 10:00 Updated : 2022-09-27 10:00 Affected area(s): Brahegatan Description: Extended maintenance Affected service(s): Internet connection Current progress report: 2022-09-27 09:21 – Technician on site and ETA of 40 minutes.
Status : Solved Start : 2022-09-27 06:00 End : 2022-09-27 09:30 Updated : 2022-09-27 09:30 Affected area(s): Brahegatan, Lilla Torp, Rosendal, Sjukan, Östra Kålltorp Description: Upgrading of networking devices Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-22 06:00 End : 2022-09-22 09:30 Updated : 2022-09-22 09:30 Affected area(s): Brahegatan, Gibraltar, Gårda, Norra Ågatan, Odin, Olofshöjd, Ostkupan, Viktor Rydberg, Volrat Tham Description: upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-21 06:00 End : 2022-09-21 09:30 Updated : 2022-09-21 09:30 Affected area(s): Andra Långgatan, Första Långgatan, Guldhedstornet, Husaren, Kjellmansgatan, Medicinareberget, Tredje Långgatan, Vasagatan Description: Upgrading of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-21 05:20 End : 2022-09-21 08:00 Updated : 2022-09-21 08:00 Affected area(s): Sven Brolids Väg Description: Software upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-09-17 12:58 End : 2022-09-17 13:57 Updated : 2022-09-17 13:57 Affected area(s): Omgången Description: Technical problems with a router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-08-24 09:00 End : 2022-08-24 12:00 Updated : 2022-08-24 12:00 Affected area(s): Sven Brolids Väg Description: Replacing one of the router Affected service(s): Internet connection Current progress report: Will affect the Internet connection for Sven Brolids Väg 11, 13 and 15.
Status : Solved Start : 2022-08-18 16:00 End : 2022-08-18 17:00 Updated : 2022-08-18 17:00 Affected area(s): Medicinaregatan 2 Description: Emergency restart av router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-08-17 03:21 End : 2022-08-17 11:26 Updated : 2022-08-17 11:26 Affected area(s): Andra Långgatan Description: Problem with the electricity in the building Affected service(s): Internet connection Current progress report: 2022-08-17 08:52 – Technician on their way.
Status : Solved Start : 2022-08-16 12:24 End : 2022-08-16 13:33 Updated : 2022-08-16 13:33 Affected area(s): Drakegatan 4 Description: Connection lost with a network switch Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-08-11 08:00 End : 2022-08-11 17:00 Updated : 2022-08-11 17:00 Affected area(s): Uppstigen Description: Hardware upgrade Affected service(s): Internet connection Current progress report: We will be performing a maintenance work. Replacement of network equipment.
Status : Solved Start : 2022-08-10 01:22 End : 2022-08-10 08:18 Updated : 2022-08-10 08:18 Affected area(s): Nya Varvet Description: Technical problem with a router Affected service(s): Internet connection Current progress report: Internet connection restored.
Status : Solved Start : 2022-08-09 16:55 End : 2022-08-09 17:30 Updated : 2022-08-09 17:30 Affected area(s): Framgången Description: Extended maintenance Affected service(s): None Current progress report: Will not affect the internet connection.
Status : Solved Start : 2022-08-09 08:00 End : 2022-08-09 17:00 Updated : 2022-08-09 17:00 Affected area(s): Framgången, Motgången Description: Hardware upgrade Affected service(s): Internet connection Current progress report: We will be performing a maintenance work. Replacement of network equipment.
Status : Solved Start : 2022-08-04 09:00 End : 2022-08-04 12:00 Updated : 2022-08-04 15:27 Affected area(s): Ostkupan Description: Maintenance work Affected service(s): Internet connection Current progress report: Maintenance completed
Status : Solved Start : 2022-07-27 08:00 End : 2022-07-27 10:07 Updated : 2022-07-27 13:59 Affected area(s): Viktor Rydberg Description: Replacing a faulty router Affected service(s): Internet connection Current progress report: 2022-07-27 08:07 – Technician called. 2022-07-27 10:07 – Replaced the faulty router.
Status : Solved Start : 2022-07-13 09:00 End : 2022-07-13 12:00 Updated : 2022-07-13 12:00 Affected area(s): Andra Långgatan, Brahegatan, Dan Broströmhemmet, Gibraltar, Guldhedstornet, Gårda, Hökegårdsgatan, Lilla Torp, Medicinareberget, Norra Ågatan, Odin, Olssons Park, Rotary, Storgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Hardware upgrade, during this period there will be a couple of short outages Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-07-12 21:11 End : 2022-07-13 02:00 Updated : 2022-07-13 02:00 Affected area(s): Selma Description: Unplanned network outage, technician troubleshoot. Affected service(s): Internet connection Current progress report: 2022-07-13 02:00 - Replaced the faulty router.
Status : Solved Start : 2022-07-07 09:30 End : 2022-07-07 11:30 Updated : 2022-07-07 11:30 Affected area(s): Husaren, Kronhusgatan, Nya Varvet, Postgatan Description: Hardware upgrade, a couple short outage will happen during this time. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-07-06 08:00 End : 2022-07-06 17:00 Updated : 2022-07-06 17:00 Affected area(s): Omgången Description: We will be performing a maintenance work. Replacement of network equipment. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-07-01 07:00 End : 2022-07-01 17:00 Updated : 2022-07-01 17:00 Affected area(s): Studiegången Description: Fiber cable work. Studiegången 17 will be affected. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-06-29 09:15 End : 2022-06-29 09:20 Updated : 2022-07-08 10:15 Affected area(s): Helmutsrogatan Description: Power outage by Göteborgs Stad. Technician troubleshoot. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-06-21 15:22 End : 2022-06-21 15:58 Updated : 2022-06-21 17:38 Affected area(s): Helmutsrogatan Description: Cut-off power cable Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-06-09 00:00 End : 2022-06-09 06:00 Updated : 2022-06-09 06:00 Affected area(s): Ekbacka Description: Fiber cable maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-06-02 11:46 End : 2022-06-02 14:01 Updated : 2022-06-02 14:35 Affected area(s): Motgången Description: Troubleshooting in progress Affected service(s): Internet connection Current progress report: 2022-06-02 12:53 – Power is back. Internet connection is restored for most of the tenants. One network device is still down. Technician on their way.
Status : Solved Start : 2022-06-02 09:30 End : 2022-06-02 11:00 Updated : 2022-06-02 11:47 Affected area(s): Nedstigen, Omgången Description: Replacing dead router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-06-02 07:00 End : 2022-06-02 08:00 Updated : 2022-06-02 08:00 Affected area(s): Sven Brolids Väg Description: Electrical work, TV will be down, Internet connection *should* be ok. Affected service(s): TV and maybe Internet connection Current progress report:
Status : Solved Start : 2022-05-25 13:00 End : 2022-05-25 14:30 Updated : 2022-05-25 14:30 Affected area(s): Husaren, Kronhusgatan, Nya Varvet, Postgatan Description: Will not affect the internet connection. Affected service(s): None Current progress report:
Status : Solved Start : 2022-05-24 00:17 End : 2022-05-24 00:51 Updated : 2022-05-24 07:44 Affected area(s): Prickskyttestigen Description: Internet outage due to power failure. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-05-23 08:30 End : 2022-05-23 11:30 Updated : 2022-05-23 13:05 Affected area(s): Studiegången Description: Internet connection will be affected in Studiegången 10B, 11, 12, 13 och 14. Affected service(s): Internet connection Current progress report: Internet connection will be affected in Studiegången 10B, 11, 12, 13 och 14 due to a network maintenance work
Status : Solved Start : 2022-05-20 18:26 End : 2022-05-20 20:10 Updated : 2022-05-20 20:10 Affected area(s): Studiegången Description: Internet connection lost due to power outage. Troubleshooting in progress. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-05-16 15:43 End : 2022-05-16 19:56 Updated : 2022-05-16 19:56 Affected area(s): Östra Kålltorp Description: Internet connection lost due to power outage in the area. Affected service(s): Internet connection Current progress report: Technician in place. Troubleshooting in progress...
Status : Solved Start : 2022-05-12 13:00 End : 2022-05-12 14:30 Updated : 2022-05-12 14:30 Affected area(s): Studiegången Description: internet och tv outage due to fiber work. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-05-12 09:00 End : 2022-05-12 13:00 Updated : 2022-05-12 13:00 Affected area(s): Studiegången Description: Internet and TV connection interrupted on Studiegången 18-19 due to fiber maintenance work. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-05-04 09:40 End : 2022-05-04 11:45 Updated : 2022-05-05 08:14 Affected area(s): Omgången Description: Power outage. Equipment recovery in progress. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-05-02 09:43 End : 2022-05-02 11:18 Updated : 2022-05-02 11:18 Affected area(s): Rosendal Description: Troubleshooting in progress. Affected service(s): Internet connection Current progress report: Studiegången 11, 12, 18 and 19 is affected by the disturbances. 2022-05-02 10:55 – Connection restored in Studiegången 11, 12. Disturbances can still occur. 2022-05-02 11:02 – Connection restored in Studiegången 18, 19.
Status : Solved Start : 2022-05-02 00:15 End : 2022-05-02 05:15 Updated : 2022-05-02 05:15 Affected area(s): Odin Description: Fiber cable maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-04-25 12:45 End : 2022-04-25 13:45 Updated : 2022-04-25 13:45 Affected area(s): Tyghusvägen 14 Description: Replacing optical module to improve the signal Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-04-13 10:00 End : 2022-04-13 13:00 Updated : 2022-04-13 13:00 Affected area(s): Selma Description: Troubleshooting the fiber cables Affected service(s): Internet connection and Television services Current progress report: 2022-04-13 09:25 - The technician started the job a bit earlier than planned
Status : Solved Start : 2022-04-12 12:35 End : 2022-04-12 14:20 Updated : 2022-04-12 14:20 Affected area(s): Fridhemsgatan Description: Faulty router. Troubleshooting in progress... Affected service(s): Internet connection Current progress report: Router replaced, service restored. Restart your own router in case you still have troubles.
Status : Solved Start : 2022-04-07 19:50 End : 2022-04-08 00:44 Updated : 2022-05-03 15:57 Affected area(s): Kaserntorget and areas connected to Kaserntorget Description: Problems with network equipment after the power outage Affected service(s): Internet connection Current progress report: Internet connection in Kronhusgatan, Postgatan and Nya Varvet is affected by the power outage.
Status : Solved Start : 2022-04-05 13:00 End : 2022-04-05 14:00 Updated : 2022-04-05 14:00 Affected area(s): Selma Description: Replacement of faulty device, short outage(s) during the hour Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-04-04 10:16 End : 2022-04-04 10:36 Updated : 2022-04-04 11:08 Affected area(s): Kronhusgatan, Postgatan Description: Out of function network device. Troubleshooting in progress Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-04-04 09:04 End : 2022-04-04 09:29 Updated : 2022-04-04 09:29 Affected area(s): Omgången Description: Network equipment down Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-04-01 01:24 End : 2022-04-01 12:26 Updated : 2022-04-01 12:28 Affected area(s): Tyghusvägen Description: Faulty router Affected service(s): Internet connection Current progress report: 2022-04-01 12:26 – Hardware replaced. Resolving incident. Restart the router if you can't connect to Internet. 2022-04-01 09:11 – Connection restored and stable. Hardware needs to be replaced. There will be another network outage later today for replacing the hardware. 2022-04-01 07:45 – Technician on site. 2022-04-01 05:04 – Technician called.
Status : Solved Start : 2022-03-30 08:00 End : 2022-03-30 16:00 Updated : 2022-03-30 16:00 Affected area(s): Kviberg, Sjukan Description: Disturbances to the Internet connection may occur several times during the maintenance Affected service(s): Internet connection Current progress report: 2022-03-30 11:49 – Maintenance completed in Lilla Regementvägen 14, 16 and Tyghusvägen 6, 8, 10, 12, 14 and Sjukan. Continue to monitoring the connection. 2022-03-30 10:48 – Maintenance started in Lilla Regementvägen 14, 16 and Tyghusvägen 6, 8, 10, 12, 14 and Sjukan. 2022-03-30 10:30 – Maintenance completed in Lilla Regementvägen 6, 8 and 10. Continue to monitoring the connection. 2022-03-30 08:49 – Maintenance started in Lilla Regementvägen 6, 8 and 10.
Status : Solved Start : 2022-03-25 15:39 End : 2022-03-25 15:48 Updated : 2022-03-25 16:03 Affected area(s): Postgatan Description: A network switch is unreachable Affected service(s): Internet connection Current progress report: 2022-03-25 16:03 – Connection is now stable. 2022-03-25 15:48 – Technician will be on site in 15 minutes. 2022-03-25 15:44 – Technician called.
Status : Solved Start : 2022-03-16 11:00 End : 2022-03-16 13:02 Updated : 2022-03-16 13:02 Affected area(s): Uppstigen Description: Power outage in Upptigen 110. Technician will be at the location soon.. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-03-09 19:30 End : 2022-03-09 22:45 Updated : 2022-03-09 22:45 Affected area(s): Ekbacka Description: Internet outage Affected service(s): Internet connection Current progress report: Internet outage due to power failure.
Status : Solved Start : 2022-03-03 19:02 End : 2022-03-04 11:30 Updated : 2022-03-04 11:30 Affected area(s): Rosendal Description: Building number 10b up to 19 is affected by the disturbances Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-03-03 08:00 End : 2022-03-03 17:00 Updated : 2022-03-03 17:00 Affected area(s): Rosendal Description: Reposition of network equipment. Internet connection disturbances during the maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-03-01 00:15 End : 2022-03-01 14:38 Updated : 2022-03-01 14:38 Affected area(s): Ostkupan Description: Fiber cable work in Örgryte Affected service(s): Internet connection Current progress report: 2022-03-01 12:43 – There is still a problem with the Internet connection to Ostkupan. Third party technician working on restoring the connection. 2022-03-01 08:13 – Troubleshooting in progress with fiber operator. 2022-03-01 06:31 – Internet connection has not been restored from the maintenance work. Previously end time 2022-03-01 05:15.
Status : Solved Start : 2022-02-17 00:02 End : 2022-02-17 01:53 Updated : 2022-02-17 10:50 Affected area(s): Dan Broströmhemmet Description: Unknown network outage that affected the Internet connection Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-02-16 07:20 End : 2022-02-16 07:50 Updated : 2022-02-16 07:50 Affected area(s): Sven Brolids Väg Description: Setup UPS Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-02-03 08:13 End : 2022-02-03 08:49 Updated : 2022-02-03 08:49 Affected area(s): Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan Description: Lost connection with the network equipment due to a power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-02-03 00:00 End : 2022-02-03 06:00 Updated : 2022-02-03 06:00 Affected area(s): Ostkupan Description: Station changes in Örgryte (continue from yesterday) Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2022-02-02 00:00 End : 2022-02-02 05:15 Updated : 2022-02-02 07:55 Affected area(s): Ostkupan Description: Station changes in Örgryte Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-12-27 03:10 End : 2021-12-27 10:30 Updated : 2021-12-27 10:30 Affected area(s): Olofshöjd Description: Routers for area 200 and 300 went down. Probably power outage Affected service(s): Internet connection Current progress report: 2021-12-27 08:40 - Faulty UPS, connection restored temporarily. 2021-12-27 10:30 - UPS replaced, connection restored. Try restarting you router if your connection still does not work.
Status : Solved Start : 2021-12-27 02:15 End : 2021-12-27 04:00 Updated : 2021-12-27 04:00 Affected area(s): Rotary, Viktor Rydberg, Volrat Thamsgatan Description: Power outage in Johanneberg Affected service(s): Internet connection Current progress report: 2021-12-27 3:30 - The power is back, but Volrat Tham has probably an equipment failure 2021-12-27 4:00 - The router in Volrat Tham is restarted and is up and going
Status : Solved Start : 2021-12-22 14:34 End : 2021-12-22 16:00 Updated : 2021-12-22 16:00 Affected area(s): Odin Description: Replacement of faulty router Affected service(s): Internet connection Current progress report: Connection restored, if problems persist restart your routers
Status : Solved Start : 2021-12-02 14:02 End : 2021-12-02 14:08 Updated : 2021-12-02 14:11 Affected area(s): Olofshöjd Description: Distrurbances caused a short network outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-12-02 13:32 End : 2021-12-02 14:04 Updated : 2021-12-02 14:04 Affected area(s): Ekbacka Description: Network outage. Troubleshooting in progress... Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-11-18 08:43 End : 2021-11-18 11:03 Updated : 2021-11-18 11:03 Affected area(s): Birger Jarl Description: Network equipment is not responding Affected service(s): Internet connection Current progress report: 2021-11-18 10:18 – Network equipment not starting after the power outage. Technician called.
Status : Solved Start : 2021-11-04 14:55 End : 2021-11-04 16:30 Updated : 2021-11-04 16:30 Affected area(s): Andra Långgatan, Första Långgatan Description: Power outge in the area. Troubleshooting in progress. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-11-03 08:00 End : 2021-11-03 11:00 Updated : 2021-11-03 11:00 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Equipment upgrade Affected service(s): Internet connection Current progress report: The Internet connection will be lost during the maintenance window.
Status : Solved Start : 2021-11-01 08:00 End : 2021-11-01 12:00 Updated : 2021-11-01 12:00 Affected area(s): Brahegatan Description: Equipment upgrade Affected service(s): Internet connection Current progress report: The internet connection will be lost during the maintenance window. 2021-11-01 11:24 – Maintenance completed. Continue to monitor. 2021-11-01 09:48 – Fiber collector installed.
Status : Solved Start : 2021-10-27 19:00 End : 2021-10-27 19:45 Updated : 2021-10-27 20:00 Affected area(s): Norra Ågatan Description: Power outage in the area Affected service(s): Internet connection Current progress report: 2021-10-27 20:00 - Göteborgs Energi resolved the power outage.
Status : Solved Start : 2021-10-18 09:30 End : 2021-10-18 12:30 Updated : 2021-10-18 12:30 Affected area(s): Brahegatan Description: Changing the optical modules Affected service(s): Internet connection Current progress report: 2021-10-18 11:01 – Extending maintenance from 11:30 to 12:30. 2021-10-18 10:59 – 19 tenants are without internet connection. Network equipment not starting correctly. Spare equipment on the way to Brahegatan.
Status : Solved Start : 2021-10-16 23:09 End : 2021-10-17 20:44 Updated : 2021-10-18 08:30 Affected area(s): Brahegatan Description: Network equipment unreachable Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-10-15 11:20 End : 2021-10-15 13:12 Updated : 2021-10-15 13:12 Affected area(s): Rotary Description: Network outage due to power lost. Affected service(s): Internet connection Current progress report: Technicians are at location solving the issue.
Status : Solved Start : 2021-10-12 09:22 End : 2021-10-12 12:29 Updated : 2021-10-12 14:03 Affected area(s): Drakegatan 4 Description: Lost connection with Drakegatan 4 in Gårda Affected service(s): Internet connection Current progress report: Technician on the way to Gårda. 2021-10-12 12:29 – Uplink to Drakegatan 4 restored.
Status : Solved Start : 2021-10-10 14:30 End : 2021-10-10 16:58 Updated : 2021-10-10 16:58 Affected area(s): Selma Description: Power outage in the whole building Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-09-30 08:00 End : 2021-09-30 12:00 Updated : 2021-09-30 12:00 Affected area(s): Gårda Description: Replacement of network equipment Affected service(s): Internet connection Current progress report: The Internet connection will be unavailable during the maintenance window.
Status : Solved Start : 2021-09-27 08:00 End : 2021-09-27 12:00 Updated : 2021-09-27 12:00 Affected area(s): Ekbacka Description: Replacement of network equipment Affected service(s): Internet connection Current progress report: The Internet connection will be unavailable during the maintenance window.
Status : Solved Start : 2021-09-23 09:00 End : 2021-09-23 10:00 Updated : 2021-09-23 10:00 Affected area(s): Volrat Thamsgatan Description: Electrical cable work. Power will be off Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-09-15 00:00 End : 2021-09-15 06:00 Updated : 2021-09-15 06:00 Affected area(s): Husaren Description: Adjusts technical faults after maintenance last week Affected service(s): Internet connection Current progress report: Estimating 15 minutes network outage
Status : Solved Start : 2021-09-09 08:00 End : 2021-09-09 12:00 Updated : 2021-09-09 12:00 Affected area(s): Husaren Description: Replacement of network equipment Affected service(s): Internet connection Current progress report: Internet service will be unavailable during the maintenance window.
Status : Solved Start : 2021-09-07 08:00 End : 2021-09-07 12:00 Updated : 2021-09-07 12:00 Affected area(s): Brahegatan Description: Replacement of network equipment Affected service(s): Internet connection Current progress report: Internet service will be unavailable during the maintenance window.
Status : Solved Start : 2021-09-03 13:40 End : 2021-09-03 14:40 Updated : 2021-09-03 14:40 Affected area(s): Lilla Regementsvägen 8 Description: Internet service will be unavailable during the power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-09-02 08:00 End : 2021-09-02 10:20 Updated : 2021-09-02 10:20 Affected area(s): Norra Ågatan, Vasagatan Description: Replacement of network equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-08-31 08:00 End : 2021-08-31 12:00 Updated : 2021-08-31 12:00 Affected area(s): Andra Långgatan, Första Långgatan, Tredje Långgatan Description: Network equipment replacement Affected service(s): Internet connection Current progress report: 2021-08-31 10:50 – Maintenance completed in Tredje Långgatan. 2021-08-31 10:24 – Starting maintenance in Tredje Långgatan. 2021-08-31 10:13 – Maintenance completed in Andra Långgatan. 2021-08-31 09:29 – Starting maintenance in Andra Långgatan. 2021-08-31 09:00 – Maintenance completed in Första Långgatan.
Status : Solved Start : 2021-08-19 08:00 End : 2021-08-19 13:30 Updated : 2021-08-19 13:30 Affected area(s): Nya Varvet Description: Fiber reparation in progress... Affected service(s): Internet connection Current progress report: The fiber link has been repaired. The Internet connection should be stable in the building 30.
Status : Solved Start : 2021-08-17 12:00 End : 2021-08-18 10:02 Updated : 2021-08-18 10:02 Affected area(s): Birger Jarl Description: Network disturbances. DNS issues. Troubleshooting in progress Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-08-17 08:37 End : 2021-08-17 09:30 Updated : 2021-08-17 09:30 Affected area(s): Dan Broströmhemmet Description: Power outge in the area. Troubleshooting in progress. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-07-27 01:12 End : 2021-07-27 10:19 Updated : 2021-07-27 10:36 Affected area(s): Birger Jarl Description: Network equipment not responding Affected service(s): Internet connection Current progress report: 2021-07-27 10:36 – Faulty router replaced. Resolving incident.
Status : Solved Start : 2021-07-13 09:30 End : 2021-07-13 11:30 Updated : 2021-07-13 11:30 Affected area(s): Högsbogatan, Oxhagsgatan, Prickskyttestigen Description: Hardware upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-07-07 00:00 End : 2021-07-07 06:00 Updated : 2021-07-07 06:00 Affected area(s): Brahegatan Description: Fiber cable work due to construction work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-07-06 12:14 End : 2021-07-06 13:26 Updated : 2021-07-06 13:50 Affected area(s): Selma Description: Network equipment didnt start up after a power outage Affected service(s): Internet connection Current progress report: Network equipment replaced.
Status : Solved Start : 2021-07-05 00:00 End : 2021-07-05 07:00 Updated : 2021-07-05 07:00 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Fiber cable work due to construction work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-07-02 08:00 End : 2021-07-02 10:00 Updated : 2021-07-02 10:00 Affected area(s): Kjellmansgatan Description: Electrical work in the building Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-06-23 09:28 End : 2021-06-23 09:47 Updated : 2021-06-23 09:47 Affected area(s): Högsbogatan Description: Network equipment is offline. Electrician is performing a electrical fuse change Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-06-22 13:15 End : 2021-06-22 13:20 Updated : 2021-06-22 13:20 Affected area(s): Nya Varvet Description: Changing router for customers Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-05-30 20:50 End : 2021-06-01 15:30 Updated : 2021-06-01 16:51 Affected area(s): Högsbogatan Description: Connection lost with Högsbogatan Affected service(s): Internet connection Current progress report: 2021-06-01 14:40 – Electrician called and will arrive at an estimate of 30 minutes. 2021-06-01 13:24 – Internet connection restored temporarily. Working on locating the problem. 2021-06-01 10:30 – Earth leakage circuit breaker problem occurred again. 2021-06-01 09:05 – Resolving incident. 2021-06-01 08:29 – Technician called. 2021-05-31 21:52 – Internet connection down. 2021-05-31 10:25 – Connection restored for those eight connections. 2021-05-31 09:59 – Connection restored. Eight connections still not working. Estimating 30 minutes to get those eight connection restored. 2021-05-31 09:20 – Technician on site. Troubleshooting in progress
Status : Solved Start : 2021-05-18 13:19 End : 2021-05-18 14:32 Updated : 2021-05-18 14:51 Affected area(s): Medicinaregatan 2, Medicinaregatan 14 B Description: Router not responding after a power outage Affected service(s): Internet connection Current progress report: 2021-05-18 14:32 – Resolving incident. 2021-05-18 13:42 – Troubleshooting started.
Status : Solved Start : 2021-05-11 13:11 End : 2021-05-11 14:08 Updated : 2021-05-11 14:21 Affected area(s): Gårda Description: Faulty network equipment Affected service(s): Internet connection Current progress report: 2021-05-11 14:21 – Faulty fiber patch cable replaced. Resolving incident. 2021-05-11 13:55 – Technician on site. 2021-05-11 13:15 – Technician on their way.
Status : Solved Start : 2021-05-06 11:29 End : 2021-05-06 11:34 Updated : 2021-05-06 11:35 Affected area(s): Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan Description: Power outage caused router to restart Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-04-27 09:43 End : 2021-04-27 09:49 Updated : 2021-04-27 09:49 Affected area(s): Ekbacka Description: Network equipment is not responding Affected service(s): Internet connection Current progress report: Changed title from unplanned network outage to unplanned power outage
Status : Solved Start : 2021-04-21 17:00 End : 2021-04-21 18:00 Updated : 2021-04-21 18:00 Affected area(s): Studiegången Description: Building 6 and 7 will have a 5 minutes network outage during the maintenance Affected service(s): Internet connection Current progress report: Extended maintenance to 18:00 (from 17:30).
Status : Solved Start : 2021-04-21 12:30 End : 2021-04-21 13:05 Updated : 2021-04-21 13:05 Affected area(s): Kviberg Description: Network loss at Lilla Regementsvägen 8 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-04-16 09:00 End : 2021-04-16 11:30 Updated : 2021-04-16 11:30 Affected area(s): Nya Varvet Description: replacement of network equipment (Only building number 30 will be affected) Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-04-16 09:00 End : 2021-04-16 11:00 Updated : 2021-04-16 11:00 Affected area(s): Medicinaregatan 2, Änggården Description: Internet connection will be down during the maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-04-13 00:10 End : 2021-04-13 09:13 Updated : 2021-04-13 09:16 Affected area(s): Olofshöjd, Omgången Description: Access router is not responding. Parts of the apartments in Omgången are affected Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-04-10 09:35 End : 2021-04-10 10:09 Updated : 2021-04-10 10:53 Affected area(s): Ceres, Första Långgatan, Kjellmansgatan, Tredje Långgatan Description: Lost connection with several areas. Göteborg Energi have announced an unplanned power outage Affected service(s): Internet connection Current progress report: 2021-04-10 10:11 – Connection restored for now. Göteborg Energi have announced an unplanned power outage on their website around Kjellmansgatan. 2021-04-10 10:07 – Power outage detected. Causing problems for Ceres, Kjellmansgatan, Första and Tredje Långgatan. 2021-04-10 09:38 – Troubleshooting in progress.
Status : Solved Start : 2021-04-08 09:00 End : 2021-04-08 12:00 Updated : 2021-04-08 12:00 Affected area(s): Nya Varvet Description: Network outage expected to be five minutes Affected service(s): Internet connection Current progress report: The maintenance is not complete. Postpone to another day.
Status : Solved Start : 2021-04-08 08:30 End : 2021-04-08 09:00 Updated : 2021-04-08 10:57 Affected area(s): Andra Långgatan Description: The maintenance expected to be five minutes long Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-04-07 01:00 End : 2021-04-07 02:00 Updated : 2021-04-07 02:00 Affected area(s): Nya Varvet Description: IP-address change for tenants living in Nya Varvet Affected service(s): Internet connection Current progress report: 2021-04-01 14:39 – Email sent to tenants with more information.
Status : Solved Start : 2021-03-30 14:19 End : 2021-03-30 16:11 Updated : 2021-03-30 16:11 Affected area(s): Nya Varvet Description: Network equipment not responding Affected service(s): Internet connection Current progress report: 2021-03-30 15:40 – Technician on the way to Nya Varvet to replace the faulty network equipment.
Status : Solved Start : 2021-03-19 09:00 End : 2021-03-19 11:00 Updated : 2021-03-19 11:00 Affected area(s): Medicinareberget, Änggården Description: Maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-03-09 07:20 End : 2021-03-09 09:10 Updated : 2021-03-09 09:10 Affected area(s): Lilla Regementsvägen Description: Power outage in the area of Kviberg Affected service(s): Internet connection Current progress report: 2021-03-09 09:10 – Resolving incident. 2021-03-09 09:06 – Technician on site. 2021-03-09 07:58 – Router not responding after the power outage. Technician called.
Status : Solved Start : 2021-02-25 08:00 End : 2021-02-25 11:00 Updated : 2021-02-25 11:00 Affected area(s): Östra Kålltorp Description: Internet connection will be down during the power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-02-10 08:19 End : 2021-02-10 09:29 Updated : 2021-02-10 09:29 Affected area(s): Rosendal Description: Disturbances that cause short Internet outages Affected service(s): Internet connection Current progress report: 2021-02-10 09:05 – Technician on site.
Status : Solved Start : 2021-01-22 11:04 End : 2021-01-22 11:12 Updated : 2021-01-22 11:12 Affected area(s): Prickskyttestigen Description: Network equipment not responding Affected service(s): Internet connection Current progress report: Network switch restarted.
Status : Solved Start : 2021-01-21 09:00 End : 2021-01-21 16:00 Updated : 2021-01-21 16:00 Affected area(s): Rosendal Description: Short outages can occuer during the maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-01-17 18:43 End : 2021-01-17 19:55 Updated : 2021-01-17 19:58 Affected area(s): Gårda Description: Router unreachable Affected service(s): Internet connection Current progress report: 2021-01-17 19:58 – Resolving incident. Continue to monitoring the router. 2021-01-17 19:55 – Replaced the faulty router. 2021-01-17 19:48 – Technician on site. 2021-01-17 18:47 – Technician called.
Status : Solved Start : 2021-01-14 12:00 End : 2021-01-14 12:30 Updated : 2021-01-14 12:30 Affected area(s): Rotary Description: The power will be shutdown during the maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2021-01-14 12:00 End : 2021-01-14 12:30 Updated : 2021-01-14 12:30 Affected area(s): Gibraltar, Lilla Torp, Olssons Park, Volrat Thamsgatan Description: Short outage for Television services Affected service(s): Television services Current progress report:
Status : Solved Start : 2021-01-11 15:59 End : 2021-01-11 16:38 Updated : 2021-01-11 16:38 Affected area(s): Högsbogatan Description: Network switch didn't start up correctly after a short power outage Affected service(s): Internet connection Current progress report: 2021-01-11 16:38 – Resolving incident. 2021-01-11 16:26 – Technician on site. 2021-01-11 15:59 – Technician called.
Status : Solved Start : 2021-01-07 08:00 End : 2021-01-07 13:30 Updated : 2021-01-07 13:30 Affected area(s): Viktor Rydberg Description: The power outage will affect the Internet connection for all tenants Affected service(s): Internet connection Current progress report: 2021-01-07 12:37 – Extending maintenance from 12:00 to 13:30 due to a router did not start after the power was back on. Technician called.
Status : Solved Start : 2020-11-23 13:29 End : 2020-11-23 14:29 Updated : 2020-11-23 14:29 Affected area(s): Tyghusvägen Description: Restarting router Affected service(s): Internet connection Current progress report: Maintenance completed.
Status : Solved Start : 2020-11-18 02:37 End : 2020-11-18 09:29 Updated : 2020-11-18 09:29 Affected area(s): Högsbogatan, Oxhagsgatan, Prickskyttestigen Description: Damaged router equipment Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-11-11 08:00 End : 2020-11-12 10:00 Updated : 2020-11-12 10:19 Affected area(s): Rosendal, SGSNET Privat Rosendal, Östra Kålltorp Description: Maintenance work causing several outages for all tenants living in Rosendal and Östra Kålltorp Affected service(s): Internet connection Current progress report: 2020-11-12 10:19 – Internet connection restored. Restart your router if you still can't connect to the Internet. Outage after maintainance work Troubleshooting in progress...
Status : Solved Start : 2020-11-05 01:02 End : 2020-11-05 07:44 Updated : 2020-11-05 07:44 Affected area(s): Guldhedstornet Description: Internet connection down for all tenants in Guldhedstornet Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2020-11-05 07:44 – Faulty router replaced. Internet connection restored. 2020-11-05 07:20 – Technician on site.
Status : Solved Start : 2020-11-04 12:00 End : 2020-11-04 14:30 Updated : 2020-11-04 14:30 Affected area(s): Kjellmansgatan 7, Kjellmansgatan 9 Description: Power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-11-02 16:38 End : 2020-11-02 20:18 Updated : 2020-11-03 07:40 Affected area(s): Nya Varvet Description: Networkswitch unreachable Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-11-01 22:00 End : 2020-11-02 07:40 Updated : 2020-11-02 08:23 Affected area(s): areas connected to Lindholmsallén Description: Our fiber provider have announced a maintenance work Affected service(s): Internet connection Current progress report: Areas affected by the maintenance work are Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan. Job is not finished. Troubleshooting in progress.
Status : Solved Start : 2020-10-28 12:00 End : 2020-10-28 16:00 Updated : 2020-10-28 16:00 Affected area(s): Östra Kålltorp Description: Power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-10-14 13:00 End : 2020-10-14 13:16 Updated : 2020-10-14 13:16 Affected area(s): Motgången Description: Due to the need of replacing a device a short outage will occur around 13:00~14:00 Affected service(s): Internet connection Current progress report: The device was replaced without the need for an outage.
Status : Solved Start : 2020-10-12 14:55 End : 2020-10-12 16:20 Updated : 2020-10-12 16:30 Affected area(s): Ostkupan Description: Short unplanned power outage Affected service(s): Internet connection Current progress report: 2020-10-12 15:37 – Some tenants still experience a problem to connect to Internet. Technician called. 2020-10-12 15:00 – Power is back on.
Status : Solved Start : 2020-10-09 10:03 End : 2020-10-09 10:12 Updated : 2020-10-09 10:12 Affected area(s): Studiegången Description: Short network outage for tenants living in building 12 Affected service(s): Internet connection Current progress report: Maintenance completed. Restart your router if you still can't connect to the Internet.
Status : Solved Start : 2020-10-01 13:00 End : 2020-10-01 15:00 Updated : 2020-10-01 15:00 Affected area(s): Uppstigen Description: Exchange network equipment Affected service(s): Internet connection Current progress report: Tenants living in Uppstigen 100 will be affected by the maintenance. 2020-10-01 13:57 – Maintenance completed. Monitoring.
Status : Solved Start : 2020-09-24 08:48 End : 2020-09-24 10:55 Updated : 2020-09-24 10:55 Affected area(s): Olofshöjd Description: Unplanned traffic disturbances Affected service(s): Internet connection Current progress report: 2020-09-24 10:14 – Internet connection restored in parts of Olofshöjd. Working on restoring Uppstigen. 2020-09-24 09:25 – Technician on site.
Status : Solved Start : 2020-09-20 03:30 End : 2020-09-20 12:05 Updated : 2020-09-20 12:35 Affected area(s): Rosendal Description: Replacing a faulty router. Affecting part of Rosendal. Affected service(s): Internet connection Current progress report: 2020-09-20 12:35 – Replaced the faulty router.
Status : Solved Start : 2020-09-11 09:21 End : 2020-09-11 10:03 Updated : 2020-09-11 10:03 Affected area(s): Rosendal Description: Power estimated to be back 11:00 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-08-12 14:00 End : 2020-08-12 17:00 Updated : 2020-08-12 17:00 Affected area(s): Ostkupan, Rotary Description: Equipment replacement Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-08-12 00:00 End : 2020-08-12 08:40 Updated : 2020-08-12 10:00 Affected area(s): Ostkupan Description: Construction work Affected service(s): Internet connection Current progress report: 2020-08-12 10:00 - The issue is solved 2020-08-12 7:45 - There are still some issues. Technician is contactad Our carrier will perform a fiber maintenance.
Status : Solved Start : 2020-08-10 06:00 End : 2020-08-10 12:09 Updated : 2020-08-10 12:09 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin, Ostkupan Description: Internet connection is still down in several areas after the previous planned maintenance Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2020-08-10 12:08 – Internet connection restored in Ostkupan. 2020-08-10 11:51 – Internet connection restored in Brahegatan Gårda, Norra Ågatan and Odin. 2020-08-10 06:55 – Technician called.
Status : Solved Start : 2020-08-10 00:00 End : 2020-08-10 06:00 Updated : 2020-08-10 06:00 Affected area(s): Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gårda, Helmutsrogatan, Kjellmansgatan, Lilla Torp, Norra Ågatan, Odin, Ostkupan, Storgatan, Tredje Långgatan, Vasagatan Description: Construction work Affected service(s): Internet connection Current progress report: Our carrier will perform a fiber maintenance. 2020-08-10 01:03 – The Internet connection in Ostkupan, Lilla Torp, Första Långgatan, Andra Långgatan, Tredje Långgatan, Ceres, Kjellmansgatan, Gårda, Odin, Norra Ågatan, Brahegatan, Dan Broströmshemmet, Vasagatan and Storgatan is also affected by the construction work.
Status : Solved Start : 2020-08-04 09:00 End : 2020-08-04 16:00 Updated : 2020-08-04 16:24 Affected area(s): Kjellmansgatan Description: Hardware upgrade Affected service(s): Internet connection Current progress report: Network equipment upgraded. Maintenance completed.
Status : Solved Start : 2020-08-03 09:00 End : 2020-08-03 12:00 Updated : 2020-08-03 12:00 Affected area(s): Ceres Description: Hardware upgrade Affected service(s): Internet connection Current progress report: 2020-08-03 10:33 – Network hardware upgraded. Internet connection restored.
Status : Solved Start : 2020-07-28 09:00 End : 2020-07-28 12:00 Updated : 2020-07-28 12:00 Affected area(s): Viktor Rydberg Description: Hardware upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-07-27 09:00 End : 2020-07-27 12:00 Updated : 2020-07-27 14:23 Affected area(s): Medicinaregatan 2, Medicinaregatan 14 B Description: Hardware upgrade Affected service(s): Internet connection Current progress report: 2020-07-27 14:23 – Maintenance completed 10:50. 2020-07-27 10:20 – Maintenance in Medicinaregatan 2 is completed.
Status : Solved Start : 2020-07-24 16:22 End : 2020-07-24 17:19 Updated : 2020-07-24 17:33 Affected area(s): Husaren Description: Connection to the router in Husaren is down Affected service(s): Internet connection Current progress report: 2020-07-24 17:33 – Faulty router replaced. Internet connection restored. 2020-07-24 17:00 – Technician on site.
Status : Solved Start : 2020-07-23 23:20 End : 2020-07-24 00:01 Updated : 2020-07-24 00:01 Affected area(s): Gibraltargatan 27 Description: Router not starting after the power outage Affected service(s): Internet connection Current progress report: 2020-07-24 00:01 – Router is up. Connection restored. 2020-07-23 23:21 – Technician called.
Status : Solved Start : 2020-07-23 23:39 End : 2020-07-23 23:52 Updated : 2020-07-23 23:52 Affected area(s): Olofshöjd Description: Short power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-07-23 22:12 End : 2020-07-23 23:20 Updated : 2020-07-23 23:20 Affected area(s): Gibraltar Description: The power is planned to be back 23:20 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-07-20 09:00 End : 2020-07-20 12:00 Updated : 2020-07-20 12:00 Affected area(s): Gibraltar Description: Exchanging IP-addresses Affected service(s): Internet connection Current progress report: Try to restart the router if your connection does not work after the maintenance. 2020-07-20 09:49 – The exchange went OK. Continue monitoring. 2020-07-20 09:38 – IP-addresses for tenants changed. 2020-07-20 08:40 – Maintenance started.
Status : Solved Start : 2020-07-12 12:53 End : 2020-07-12 13:14 Updated : 2020-07-12 13:14 Affected area(s): Motgången Description: Temporary lost connection with gateway router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-06-29 02:50 End : 2020-06-29 09:05 Updated : 2020-06-29 09:05 Affected area(s): Högsbogatan Description: Missing switch link Affected service(s): Internet connection Current progress report: Troubleshooting in progress ...
Status : Solved Start : 2020-06-20 19:00 End : 2020-06-21 00:35 Updated : 2020-06-21 00:46 Affected area(s): Anders Carlssons Gata 1, Lindholmsallén Description: Router not starting after power outage Affected service(s): Internet connection Current progress report: 2020-06-20 22:20 – Problem found. Waiting on spare parts. 2020-06-20 19:03 – Technician called.
Status : Solved Start : 2020-06-20 18:37 End : 2020-06-20 19:00 Updated : 2020-06-20 19:00 Affected area(s): Ceres, Ekbacka, Lindholmsallén, Plejaden, Selma, Smedjan Description: Power outage in Hisingen Affected service(s): Internet connection Current progress report: 2020-06-20 18:46 – Power back on. 2020-06-20 18:37 – Göteborgs Energi investigating.
Status : Solved Start : 2020-06-19 21:09 End : 2020-06-20 02:25 Updated : 2020-06-20 09:39 Affected area(s): Volrat Tham Description: Internet connection down Affected service(s): Internet connection Current progress report: 2020-06-20 02:29 – Resolving incident. 2020-06-19 23:43 – Faulty switch. Replacing switch on their way. 2020-06-19 21:28 – Investigating.
Status : Solved Start : 2020-06-18 07:30 End : 2020-06-18 08:00 Updated : 2020-06-18 08:00 Affected area(s): Uppstigen Description: Expected to be max 15 minutes network outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-06-11 15:30 End : 2020-06-12 09:50 Updated : 2020-06-12 09:50 Affected area(s): Dan Broströmhemmet Description: Lost internet connection Affected service(s): Internet connection Current progress report: Troubleshooting in progress...
Status : Solved Start : 2020-06-11 15:30 End : 2020-06-11 15:45 Updated : 2020-06-11 15:45 Affected area(s): Dan Broströmhemmet Description: Maintenance work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-05-19 05:28 End : 2020-05-19 05:50 Updated : 2020-05-19 05:51 Affected area(s): Framgången, Motgången Description: Internet connection down in parts of Olofshöjd Affected service(s): Internet connection Current progress report: Problem solved. Internet connection restored.
Status : Solved Start : 2020-05-18 00:00 End : 2020-05-18 06:00 Updated : 2020-05-18 06:00 Affected area(s): Lindholmsallén, Plejadgatan, Selma, Smedjan Description: Network Maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-05-15 09:40 End : 2020-05-15 10:31 Updated : 2020-05-15 10:31 Affected area(s): Richertsgatan 2 E Description: Damage switch equipment Affected service(s): Internet connection Current progress report: We are on our way to fix/change the equipment
Status : Solved Start : 2020-05-13 00:00 End : 2020-05-13 06:00 Updated : 2020-05-13 06:00 Affected area(s): Helmutsrogatan Description: Road construction Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-05-12 00:00 End : 2020-05-12 07:43 Updated : 2020-05-12 07:43 Affected area(s): Hökegårdsgatan, Ostkupan Description: Road construction Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-05-11 03:20 End : 2020-05-11 08:57 Updated : 2020-05-11 08:57 Affected area(s): Odin Description: Unplanned network outage on Odin Affected service(s): Internet connection Current progress report: Internet connection restored. Replaced a faulty router.
Status : Solved Start : 2020-05-08 09:49 End : 2020-05-08 12:24 Updated : 2020-05-08 12:32 Affected area(s): Storgatan Description: Internet connection down Affected service(s): Internet connection Current progress report: 2020-05-08 12:32 – Connection restored. Replaced a faulty switch. 2020-05-08 09:55 – Technician will be in Storgatan in a few minutes.
Status : Solved Start : 2020-04-07 14:09 End : 2020-04-07 14:50 Updated : 2020-04-07 14:50 Affected area(s): Kjellmansgatan 11 Description: Internet connection interrupted due to power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-04-01 12:24 End : 2020-04-01 13:43 Updated : 2020-04-01 13:43 Affected area(s): Fridhemsgatan Description: Power Outage Affected service(s): Internet connection Current progress report: Power will be back around 13:45
Status : Solved Start : 2020-03-31 16:46 End : 2020-03-31 17:10 Updated : 2020-03-31 17:10 Affected area(s): Högsbogatan, Oxhagsgatan Description: Power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-03-24 08:00 End : 2020-03-24 13:00 Updated : 2020-03-24 13:00 Affected area(s): Studiegången Description: Network infrastructure changes Affected service(s): Internet connection Current progress report: The maintenance will cause several network outages for tenants living in Studiegången 10a.
Status : Solved Start : 2020-03-20 06:27 End : 2020-03-20 08:37 Updated : 2020-03-20 08:37 Affected area(s): Olofshöjd Description: Part of Olofshöjd affected, broken router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-03-16 15:14 End : 2020-03-16 16:46 Updated : 2020-03-16 16:46 Affected area(s): SGS Veckobostäder Olofshöjd, Uppstigen Description: Damaged electric cable Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-03-14 01:00 End : 2020-03-14 03:45 Updated : 2020-03-14 03:50 Affected area(s): Olofshöjd Description: Part of Olofshöjd has network outage. A router is broken Affected service(s): Internet connection Current progress report: 2020-03-14 3:50 The router is replaced and the Internet connection is working again.
Status : Solved Start : 2020-03-12 21:55 End : 2020-03-13 00:05 Updated : 2020-03-13 00:15 Affected area(s): Högsbogatan Description: Unplanned power outage, Göteborg Energi is working to solve it Affected service(s): Internet connection Current progress report: 2020-03-13 0:15 The power is back
Status : Solved Start : 2020-03-12 09:35 End : 2020-03-12 09:55 Updated : 2020-03-12 09:55 Affected area(s): Olofshöjd Description: Power outage that affect internet in the 100 area Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-03-10 12:05 End : 2020-03-10 15:20 Updated : 2020-03-11 08:43 Affected area(s): Hökegårdsgatan Description: Power outage due to preparing work for the forthcomming reconstruction Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-03-05 08:30 End : 2020-03-05 10:06 Updated : 2020-03-05 10:06 Affected area(s): Högsbogatan Description: Network infrastructure changes Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-02-17 12:41 End : 2020-02-17 14:16 Updated : 2020-02-17 14:16 Affected area(s): Ostkupan Description: Lost internet connection Affected service(s): Internet connection Current progress report: Troubleshooting in progress...
Status : Solved Start : 2020-02-07 08:00 End : 2020-02-07 09:00 Updated : 2020-02-07 09:00 Affected area(s): Rosendal Description: Construction work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-02-03 05:10 End : 2020-02-03 09:27 Updated : 2020-02-03 09:27 Affected area(s): Kviberg Description: Lost internet connection Affected service(s): Internet connection Current progress report: troubleshooting in progress
Status : Solved Start : 2020-02-03 00:00 End : 2020-02-03 00:06 Updated : 2020-02-03 00:06 Affected area(s): Hökegårdsgatan Description: Fiber cable work due to road work Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-02-01 00:58 End : 2020-02-01 02:04 Updated : 2020-02-01 15:49 Affected area(s): Brahegatan 9 Description: Power outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2020-01-13 10:18 End : 2020-01-13 10:38 Updated : 2020-01-13 10:38 Affected area(s): Selma Description: Network equipment down Affected service(s): Internet connection Current progress report: 2020-01-13 10:38 – Network equipment up. A short power outage caused the outage. 2020-01-13 10:32 – Technician on their way to the site.
Status : Solved Start : 2020-01-08 10:30 End : 2020-01-10 13:20 Updated : 2020-01-10 13:20 Affected area(s): Hökegårdsgatan Description: Fiber Outage Affected service(s): Internet connection Current progress report: 2020-01-09 08:00 - Our fiber provider has found a problem in the area and worked during the night until 01:00, and they will continue that work today from 07:30. We have informed our fiber provider. A case has been created.
Status : Solved Start : 2019-12-30 04:40 End : 2019-12-30 23:57 Updated : 2019-12-31 00:39 Affected area(s): Ekbacka, Lindholmsallén, Plejadgatan, Selma, Smedjan Description: Fiber outage Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2019-12-31 00:39 – The reparation of the fiber cables is now completed. 2019-12-30 22:34 – Internet connection restored in Selma since 21:37. Disturbances can still occur. Waiting on our fiber provider to inform that the repair is completed. 2019-12-30 21:01 – Internet connection restored in Ekbacka. 2019-12-30 20:33 – Internet connection restored in Lindholmsallén, Plejadgatan and Smedjan. 2019-12-30 17:14 – Latests news saying it can take all night and a little more to repair the cables. 2019-12-30 16:06 – Contractor is still out in the field to repair the cables. Unfortunately, we have not been given a timetable, but it will take several hours before it is completed 2019-12-30 10:58 – Our fiber provider is on site repairing the cables.
Status : Solved Start : 2019-12-11 00:03 End : 2019-12-11 01:47 Updated : 2019-12-11 07:10 Affected area(s): Ceres Description: Planned fiber outage Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-12-10 11:51 End : 2019-12-10 12:49 Updated : 2019-12-10 12:49 Affected area(s): Plejadgatan Description: Power outage Affected service(s): Internet connection Current progress report: The electricity will be restored around 12:40
Status : Solved Start : 2019-12-09 09:00 End : 2019-12-09 12:00 Updated : 2019-12-09 12:00 Affected area(s): SGS Veckobostäder Gibraltar, SGSNET Wireless Description: Uppgrading a server which handles wireless system Affected service(s): Wireless connection SGS Student Current progress report:
Status : Solved Start : 2019-12-06 08:30 End : 2019-12-06 17:02 Updated : 2019-12-06 17:04 Affected area(s): Uppstigen Description: Work in progress to restore the power Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-12-05 09:12 End : 2019-12-05 17:43 Updated : 2019-12-05 17:43 Affected area(s): Uppstigen Description: Central network equipment in Uppstigen is affected by the power outage Affected service(s): Internet connection Current progress report: More information will come soon. 2019-12-05 17:40 – Internet connection restored. 2019-12-05 17:00 – Internet service is still down for some tenants. 2019-12-05 16:51 – Power back on. 2019-12-05 10:53 – Work in progress to replace the broken power cable.
Status : Solved Start : 2019-12-05 14:47 End : 2019-12-05 16:10 Updated : 2019-12-05 16:10 Affected area(s): Nya Varvet Description: Network equipment down Affected service(s): Internet connection Current progress report: Technician on their way. 2019-12-05 15:47 – Short network outage, updating software.
Status : Solved Start : 2019-12-04 12:59 End : 2019-12-04 17:38 Updated : 2019-12-04 17:38 Affected area(s): Uppstigen Description: Power cable damaged during excavation work Affected service(s): Internet connection Current progress report: Power cable repaired/replaced. 2019-12-04 17:38 – Resolving incident. 2019-12-04 17:16 – Technician on site. 2019-12-04 15:20 – Internet service is still down for some tenants. A router didn't start correctly after the power outage. Technician called.
Status : Solved Start : 2019-12-02 05:44 End : 2019-12-02 08:13 Updated : 2019-12-02 08:20 Affected area(s): Olofshöjd Description: Lost Internet connection Affected service(s): Internet connection Current progress report: Troubleshooting in progress 2019-12-02 08:20 – Resolving incident. 2019-12-02 08:13 – Replaced the faulty router.
Status : Solved Start : 2019-11-29 05:38 End : 2019-11-29 11:06 Updated : 2019-11-29 13:53 Affected area(s): Studiegången Description: Internet connection disturbances Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2019-11-29 13:53 – The damaged fiber cable has been repaired and we're pleased to announce that the that Internet service has been restored.
Status : Solved Start : 2019-11-28 17:43 End : 2019-11-28 21:27 Updated : 2019-11-28 21:27 Affected area(s): Rosendal Description: Internet connection down Affected service(s): Internet connection Current progress report: Troubleshooting in progress
Status : Solved Start : 2019-11-28 05:00 End : 2019-11-28 09:00 Updated : 2019-11-28 09:00 Affected area(s): Gibraltar, Guldhedstornet, Johannebergs Vattentorn, Lilla Torp, Oxhagsgatan, Plejadgatan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-27 05:00 End : 2019-11-27 09:00 Updated : 2019-11-27 09:00 Affected area(s): Ceres, Dan Broströmhemmet, Ekbacka, Kviberg, Lindholmsallén, Olssons Park, Rosendal, Selma, Smedjan Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-26 08:25 End : 2019-11-26 10:51 Updated : 2019-11-26 10:51 Affected area(s): Ostkupan Description: Internet connection down Affected service(s): Internet connection Current progress report: troubleshooting in progress
Status : Solved Start : 2019-11-26 05:00 End : 2019-11-26 09:00 Updated : 2019-11-26 09:00 Affected area(s): Andra Långgatan, Birger Jarl, Brahegatan, Fridhemsgatan, Första Långgatan, Gårda, Helmutsrogatan, Husaren, Högsbogatan, Hökegårdsgatan, Kjellmansgatan, Kronhusgatan, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Postgatan, Prickskyttestigen Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-25 05:00 End : 2019-11-25 05:15 Updated : 2019-11-25 05:15 Affected area(s): Olofshöjd Description: Software updates Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-22 05:00 End : 2019-11-22 05:15 Updated : 2019-11-22 05:15 Affected area(s): Husaren, Kaserntorget, Kronhusgatan, Nya Varvet, Postgatan Description: Software upgrade Affected service(s): Internet connection Current progress report: 2019-11-20 16:30 - Changed upgrade time.
Status : Solved Start : 2019-11-21 05:00 End : 2019-11-21 05:15 Updated : 2019-11-21 07:30 Affected area(s): areas connected to Rotary Description: Software upgrade Affected service(s): Internet connection Current progress report: Software upgrades will cause a short network outage in Andra Långgatan, Brahegatan, Ceres, Dan Broströmhemmet, Första Långgatan, Gibraltar, Guldhedstornet, Gårda, Johannebergs Vattentorn, Kjellmansgatan, Lilla Torp, Medicinaregatan 2, Medicinaregatan 14 B, Norra Ågatan, Odin, Olssons Park, Ostkupan, Rotary, Storgatan, Tredje Långgatan, Vasagatan, Viktor Rydberg, Volrat Tham 2019-11-21 07:30 - Ostkupan needed some personal attention but the connection is now restored.
Status : Solved Start : 2019-11-20 05:00 End : 2019-11-20 07:45 Updated : 2019-11-20 07:45 Affected area(s): Birger Jarl, Fridhemsgatan, Högsbogatan, Olofshöjd, Oxhagsgatan, Prickskyttestigen, Rosendal Description: Software upgrades Affected service(s): Internet connection Current progress report: 2019-11-20 07:45 - Rosendal needed some extra attention but it's now working.
Status : Solved Start : 2019-11-18 05:00 End : 2019-11-18 05:15 Updated : 2019-11-18 08:57 Affected area(s): Ekbacka, Helmutsrogatan, Lindholmsallén, Olofshöjd, Ostkupan, Plejadgatan, Selma, Smedjan Description: Software upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-17 01:16 End : 2019-11-17 01:26 Updated : 2019-11-18 08:45 Affected area(s): Olofshöjd Description: Router restart. Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-11-15 05:31 End : 2019-11-15 08:53 Updated : 2019-11-15 09:41 Affected area(s): Rosendal Description: Affecting buildings 3 and 4 Affected service(s): Internet connection Current progress report: Cause of disturbance: Fiber outage
Status : Solved Start : 2019-11-13 08:00 End : 2019-11-13 10:00 Updated : 2019-11-13 10:00 Affected area(s): Mejerigatan 2 Description: Software upgrade Affected service(s): Internet connection Current progress report: 2019-11-13 10:00 - Software upgrades complete.
Status : Solved Start : 2019-11-12 10:54 End : 2019-11-12 13:09 Updated : 2019-11-12 15:21 Affected area(s): Ostkupan Description: Internet service down Affected service(s): Internet connection Current progress report: Internet service up, restart your router if you still can't connect to the Internet.
Status : Solved Start : 2019-11-10 20:33 End : 2019-11-10 21:59 Updated : 2019-11-10 22:10 Affected area(s): Norra Ågatan Description: Internet service down Affected service(s): Internet connection Current progress report: 2019-11-10 22:10 – Internet connection restored. Restart your broadband router if you still experience problems to connect to Internet.
Status : Solved Start : 2019-10-29 09:00 End : 2019-10-29 16:00 Updated : 2019-10-29 16:00 Affected area(s): Husaren Description: Contruction work that may affect the Internet connection Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-10-29 00:25 End : 2019-10-29 11:15 Updated : 2019-10-29 11:15 Affected area(s): Ostkupan Description: There were a short disturbance of the Internet connection Affected service(s): Internet connection Current progress report: 2019-10-29 11:15 The problem is solved. Do you still have network outage restart your broadband router. 2019-10-29 01:20 - Most of the connections have Internet access. Some can still have disturbance. Further investigation will follow Tuesday morning.
Status : Solved Start : 2019-10-16 09:35 End : 2019-10-28 07:44 Updated : 2019-10-28 07:44 Affected area(s): Marconigatan Description: Internet connection disturbance Affected service(s): Internet connection Current progress report: We have a different set up in Marconigatan where our wireless access points are not connected to our network infrastructure. It is another provider that handles the physical connection there. Troubleshooting in progress.
Status : Solved Start : 2019-10-23 09:53 End : 2019-10-23 10:47 Updated : 2019-10-23 11:03 Affected area(s): Ceres Description: Problem with a router Affected service(s): Internet connection Current progress report: 2019-10-23 11:03 – Resolving incident. 2019-10-23 10:08 – Sending a technician to the site with spare equipment.
Status : Solved Start : 2019-10-09 11:33 End : 2019-10-09 12:13 Updated : 2019-10-09 12:43 Affected area(s): Husaren Description: Internet service down Affected service(s): Internet connection Current progress report: Internet service up. Restart your router if you still experience problems to connect to Internet.
Status : Solved Start : 2019-10-02 13:06 End : 2019-10-02 16:01 Updated : 2019-10-02 16:11 Affected area(s): Gånglåten, Marconigatan, Näverlursgatan Description: Wireless network down Affected service(s): Internet connection Current progress report: Wireless connection restored.
Status : Solved Start : 2019-09-30 23:59 End : 2019-10-02 10:39 Updated : 2019-10-02 10:39 Affected area(s): Storgatan 17 Description: Fiber outage Affected service(s): Internet connection Current progress report: Problem solved
Status : Solved Start : 2019-09-24 10:42 End : 2019-09-25 14:08 Updated : 2019-09-25 14:08 Affected area(s): Storgatan Description: Internet service down Affected service(s): Internet connection Current progress report: Troubleshooting in progress. 2019-09-24 13:18 – Our technicians is on site. The cause of the problem is a faulty fiber cable to Storgatan 17. Our fiber provider have been notified. Thier technicians will continue the troubleshooting.
Status : Solved Start : 2019-09-09 10:50 End : 2019-09-09 12:04 Updated : 2019-09-09 12:58 Affected area(s): Norra Ågatan Description: Internet service down Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-08-29 10:01 End : 2019-08-30 11:11 Updated : 2019-08-30 11:11 Affected area(s): Burggrevegatan 15 Description: Internet service down Affected service(s): Internet connection Current progress report: 2019-08-30 11:11 – Fiber cable repaired. The connection should now be restored, restart your routers if you still have problems. 2019-08-29 13:18 – The cause of the problem is a faulty fiber cable to Burgrevegatan 15. Our fiber provider have been notified. Thier technicians will continue the investigation. 2019-08-29 11:43 – Our technicians is on site. Network equipment is ok. There are indications of a faulty fiber connection to the building. 2019-08-29 10:17 – Started investigating.
Status : Solved Start : 2019-08-07 18:19 End : 2019-08-08 08:37 Updated : 2019-08-08 08:37 Affected area(s): Ostkupan Description: Internet service down Affected service(s): Internet connection Current progress report: Investigating the cause of the problem. 2019-08-08 08:38 – Internet connection restored.
Status : Solved Start : 2019-08-05 09:00 End : 2019-08-05 12:00 Updated : 2019-08-05 12:00 Affected area(s): Storgatan Description: Equipment Upgrade Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-07-31 09:00 End : 2019-07-31 12:00 Updated : 2019-07-31 12:00 Affected area(s): SGSNET Företag, SGSNET Privat Description: Internet service will be unavailable for approximately 5 minutes during the maintenance window Affected service(s): Internet connection Current progress report: Non student apartment in Fridhemsgatan, Lindholmsallén, Olofshöjd, Rosendal, Volrat Tham will be affected. Companies who are renting a business place in Andra Långgatan, Första Långgatan, Husaren, Kviberg, Lindholmsallén, Odin, Olofshöjd, Ostkupan, Plejaden, Postgatan, Rosendal will be affected. 2019-07-31 11:46 – Maintenance completed. 2019-07-31 09:00 – Maintenance started.
Status : Solved Start : 2019-07-26 21:03 End : 2019-07-28 11:11 Updated : 2019-07-28 11:15 Affected area(s): Rotary Description: Due to a power outage some equipment in Rotary malfunctioned Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-07-26 20:36 End : 2019-07-28 10:20 Updated : 2019-07-28 10:24 Affected area(s): Lindholmsallén Description: Due to a power outage around the city some equipment in Lindholmsallén needed to be replaced Affected service(s): Internet connection Current progress report: 2019-07-28 10:30 - The connection should now be restored, restart your routers if you still have problems.
Status : Solved Start : 2019-07-26 12:37 End : 2019-07-26 13:16 Updated : 2019-07-26 13:50 Affected area(s): Selma Description: Internet outage Affected service(s): Internet connection Current progress report: 2019-07-26 13:50 - Internet outage due to unrelated work in the building. Restart your router if your connection still doesn’t work and if that doesn't help contact us.
Status : Solved Start : 2019-07-12 00:00 End : 2019-07-12 05:00 Updated : 2019-07-12 05:00 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Our fiber provider is going to perform a cable work/maintenance because of a network fault Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-07-08 17:09 End : 2019-07-09 16:41 Updated : 2019-07-09 16:41 Affected area(s): Första Långgatan, Tredje Långgatan Description: Unplanned fiber outrage. We have informed our fiber carrier Affected service(s): Internet connection Current progress report: 2019-07-09 16:42 Problem solved. Link reconnected. Restart your home routers if you still have issues.
Status : Solved Start : 2019-07-03 09:00 End : 2019-07-03 15:00 Updated : 2019-07-03 15:00 Affected area(s): Gibraltar Description: All access switches will be upgraded Affected service(s): Internet connection Current progress report: 2019-07-03 11:34 – Maintenance completed.
Status : Solved Start : 2019-06-26 19:43 End : 2019-06-27 11:30 Updated : 2019-06-27 11:33 Affected area(s): Gibraltargatan 27 Description: Ongoing troubleshooting Affected service(s): Internet connection Current progress report: 2019-06-27 11:31 – Internet connection is restored. 2019-06-27 09:15 – Problem found. Waiting on a configuration update that will solve the problem. 2019-06-27 09:00 – Technician on site.
Status : Solved Start : 2019-06-17 12:38 End : 2019-06-17 13:09 Updated : 2019-06-17 13:10 Affected area(s): Högsbogatan Description: Construction work Affected service(s): Internet connection Current progress report: 2019-06-17 13:10 – The power is back on.
Status : Solved Start : 2019-06-16 10:13 End : 2019-06-16 10:35 Updated : 2019-06-17 08:18 Affected area(s): Lilla Regementsvägen Description: The electricity is expected to be back around 11:30 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-06-11 14:47 End : 2019-06-11 15:03 Updated : 2019-06-11 15:43 Affected area(s): Andra Långgatan, Helmutsrogatan, Husaren, Medicinaregatan 14 B, Olofshöjd, Ostkupan, Prickskyttestigen, Tredje Långgatan Description: Unplanned power outage in several areas of Gothenburg Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-06-03 00:00 End : 2019-06-03 06:00 Updated : 2019-06-03 08:31 Affected area(s): Hökegårdsgatan, Olssons Park Description: Our carrier have announced a fiber maintenance work Affected service(s): Internet connection Current progress report: 2019-06-03 08:30 – Maintenance completed at 04:16. Hökegårdsgatan were also affected by the maintenance from 00:08 to 03:49.
Status : Solved Start : 2019-06-01 21:09 End : 2019-06-02 13:00 Updated : 2019-06-02 13:45 Affected area(s): Gibraltar Description: We have informed our fiber carrier of an unplanned fiber outage Affected service(s): Internet connection, Television services Current progress report: 2019-06-02 13:00 - Resolving incident The connection is repaired and Internet is reachable again.
Status : Solved Start : 2019-05-29 09:00 End : 2019-05-29 17:00 Updated : 2019-05-29 17:29 Affected area(s): SGSNET Student Description: Performing core router upgrade Affected service(s): Internet connection Current progress report: There will be several network outages occurring on May 29 for all tenants with an Internet connection from SGS Studentbostäder. 2019-05-29 17:30 – Maintenance completed 17:00. Continuing monitoring. 2019-05-29 16:46 – Connection restored since 16:40. 2019-05-29 11:36 – Network disturbances due to problems with the core router upgrade. 2019-05-29 09:00 – Maintenance started.
Status : Solved Start : 2019-05-28 09:00 End : 2019-05-28 12:00 Updated : 2019-05-28 12:00 Affected area(s): Andra Långgatan, Dan Broströmhemmet, Gibraltar, Hökegårdsgatan, Lilla Torp, Olssons Park, Storgatan, Vasagatan Description: We are expecting short outages Affected service(s): Internet connection Current progress report: 2019-05-28 10:20 – Maintenance completed. 2019-05-28 09:56 – Maintenance started.
Status : Solved Start : 2019-05-27 00:30 End : 2019-05-27 04:30 Updated : 2019-05-27 08:19 Affected area(s): Brahegatan, Gårda, Norra Ågatan, Odin Description: Our carrier will perform a fiber maintenance Affected service(s): Internet connection Current progress report: 2019-05-27 08:18 – Maintenance completed 01:57.
Status : Solved Start : 2019-05-21 07:39 End : 2019-05-21 10:39 Updated : 2019-05-21 10:44 Affected area(s): Prickskyttestigen Description: Lost connection with building number 10 Affected service(s): Internet connection Current progress report: 2019-05-21 10:39 – Connection restored.
Status : Solved Start : 2019-05-16 19:30 End : 2019-05-17 15:08 Updated : 2019-05-17 15:08 Affected area(s): areas connected to Kaserntorget, areas connected to Lindholmsallén, Birger Jarl, Fridhemsgatan, Högsbogatan, Kviberg, Oxhagsgatan, Prickskyttestigen Description: Unplanned disturbances in several areas Affected service(s): Internet connection Current progress report: 2019-05-17 15:09 – Connection fully restored. 2019-05-17 11:28 – Internet traffic temporarily restored for all students. Shorter interruptions / disturbances may occur. 2019-05-17 08:00 – Investigation started.
Status : Solved Start : 2019-05-16 08:00 End : 2019-05-16 18:00 Updated : 2019-05-16 18:00 Affected area(s): SGSNET Student Description: Performing core router upgrade Affected service(s): Internet connection Current progress report: There will be several network outages occurring on May 16 for all tenants with an Internet connection from SGS Studentbostäder. 2019-05-16 17:30 – Maintenance completed 17:29. Continuing monitoring. 2019-05-16 17:00 – Extended maintenance from 17:00 to 18:00. 2019-05-16 08:10 – Maintenance started.
Status : Solved Start : 2019-03-26 05:00 End : 2019-03-26 06:00 Updated : 2019-03-26 08:43 Affected area(s): Kviberg Description: Performing software upgrade on backbone router Affected service(s): Internet connection Current progress report: 2019-03-26 08:43 – Router was upgraded to a newer software version. The upgrade was finished at 05:09.
Status : Solved Start : 2019-03-20 08:00 End : 2019-03-20 16:00 Updated : 2019-03-20 16:00 Affected area(s): Rosendal Description: The maintenance will affect the Internet connection for all the tenants in Studiegången 3-19 Affected service(s): Internet connection Current progress report: 2019-03-20 09:31 – Maintenance tasks are completed. Continue to monitor. 2019-03-20 08:22 – Maintenance started. 2019-03-05 12:52 – Planned maintenance is performed to migrate customers to new routers. There will be several network outages occurring on Mars 20 for all tenants in Studiegången.
Status : Solved Start : 2019-03-13 19:20 End : 2019-03-13 19:51 Updated : 2019-03-14 09:36 Affected area(s): Hökegårdsgatan Description: Our fiber carrier reported unplanned disturbances in their network Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-03-07 00:26 End : 2019-03-07 10:30 Updated : 2019-03-07 10:31 Affected area(s): Volrat Tham Description: Replacing a faulty router Affected service(s): Internet connection Current progress report: 2019-03-07 10:31 – Resolving incident. Try restart your home router if you still can't connect to Internet. 2019-03-07 10:23 – Router was faulty. Replaced the faulty router. 2019-03-07 08:53 – Technician on site. 2019-03-07 08:26 – Technician is on their way.
Status : Solved Start : 2019-02-19 05:37 End : 2019-02-19 06:34 Updated : 2019-02-19 09:38 Affected area(s): Fridhemsgatan 56 Description: The electricity is expected to be back around 06:35 Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-01-23 23:00 End : 2019-01-24 05:00 Updated : 2019-01-24 05:00 Affected area(s): Rosendal Description: The power outage will affect the Internet connection for all the tenants in Studiegången Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2019-01-02 09:00 End : 2019-01-02 16:00 Updated : 2019-01-02 16:00 Affected area(s): Första Långgatan, Tredje Långgatan Description: Deploying a new router Affected service(s): Internet connection Current progress report: Planned maintenance is performed to migrate customers to a new router 2019-01-02 09:56 – Maintenance tasks are completed. Continue to monitor. 2019-01-02 09:47 – Customers migrated to the new router. 2019-01-02 09:11 – Maintenance started.
Status : Solved Start : 2018-12-18 00:01 End : 2018-12-18 06:00 Updated : 2018-12-18 06:00 Affected area(s): Ekbacka Description: Our carrier will perform a fiber maintenance Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2018-12-11 00:01 End : 2018-12-11 06:00 Updated : 2018-12-11 06:00 Affected area(s): Ekbacka, Lindholmsallén, Selma, Smedjan Description: Our carrier have announced a fiber maintenance work Affected service(s): Internet connection, Television services Current progress report: Maintenance completed 03:57
Status : Solved Start : 2018-11-18 14:35 End : 2018-11-19 09:11 Updated : 2018-11-19 09:11 Affected area(s): Första Långgatan, Kjellmansgatan, Tredje Långgatan Description: Replacing a faulty router Affected service(s): Internet connection Current progress report:
Status : Solved Start : 2018-10-23 09:00 End : 2018-10-23 11:00 Updated : 2018-10-23 11:00 Affected area(s): Gibraltar, Volrat Tham Description: Exchanging TV equipment Affected service(s): Television services Current progress report:
Status : Solved Start : 2018-10-15 16:52 End : 2018-10-16 10:03 Updated : 2018-10-16 10:03 Affected area(s): Selma Description: Problem occurred after a power outage Affected service(s): Internet connection Current progress report: